The final document didn't show and the…
The final document didn't show and the email asking for help and clarification has never been answered.
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3.9
Great
804 reviews
5-star
4-star
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💬Hasn't replied to negative reviews
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Review summary
Now Test has mixed reviews from customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Certificate was not generated
Certificate was not generated alongside my test results. Also it seems that this company doesn’t sell tests anymore; my guess is their platform (and customer service) will steadily decline from here. Just another company trying to make a quick buck from the pandemic.
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I was not able to receive a…
I was not able to receive a certificate!! Unacceptable
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Economy Covid Self test kit
In some places Covid Self test kit costs around £15, how ever the kits which I got it from Now Test was for £5, its easy to use and with self explanatory instructions.
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Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.nowtest.com
All reviews
804 total • Write a review
Showing 321 - 330 of 800 reviews
RB
convenient
Kit was already delivered by the time I got home from the airport. App is easy to follow.
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AM
Received delivery next day and got the…
Received delivery next day and got the result within few minutes. Excellent
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J
Would have been very good except a couple of little items make using it frustrating
Would have been excellent except a couple of areas let the service down a little. Firstly when filling in the forms when requesting the service some of the descriptions need to be clearer as to what is requested e.g. Passport with no description as to whether nationality is what is being requested or the passport number, the latter is what is being requested and if you make a mistake you cant correct it yourself. Lastly when doing the actual COVID test at home I could not use my phone to upload pictures for some reason and had to use my laptop camera. The user guide says to use their App but there is is no Now Test App to download, they mean just login and run through the steps online, this was a little confusing. Having said the above I have to highlight that the customer support was excellent and very helpful. All in all a very good service if it wasnt for a couple of frustrating issues
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JS
Nothing special and another company…
Nothing special and another company making money out of us through covid. Already had tests at home that could have been used but made to pay. Then they pester you to give them a review, well here goes.
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