Navy Professional

I had an amazing experience as I had a specific time limit (within expected delivery estimates) to receive products as they were travelling with a friend to me. Customer team was very responsive and helped me make sure everything I ordered arrived on time and together. Products are looking amazing and feeling great! Can’t wait to put them to the test!!!

Had an issue with my tool and Bec was kind enough to sort me out immediately. Was offered discount and refund toward a new tool! Wonderful customer service. ⭐️

Products are fine but service not good. I paid a very high price for next day delivery considering the tiny 15g product. I placed the order on 17th and my order was dispatched on Wednesday 19 April however didn’t arrive Thursday. It arrived on Friday 21st and has a 48 hour stamp which isn’t what I paid for. I’ve emailed 3 times, messages on instagram and also Facebook but seem to be getting ignored. #NP890310

I have been using my nail tools by Navy for a few years now and absolutely love them, the quality, the packaging, everything about this company. I have purchased 5 nails tools and have just received the weekly planner and I am in love! They have thought about so much, not only is it stunning it’s going to help me with my business with organisation and motivation so much. Thank you x

First discovered Navy cuticle balm via my gel nail therapist. I leave one in my car and one in my handbag....I lost the one in my car..due to my daughter liking it sooo much lol. As a retired NHS worker, I am now so happy at being able to have gel nails and regular nail treatments. I have never used a product that brings life back into my hands and cuticles the way the Navy products do. Yorkshire based too! Couldn't get any better...Thank you Navy team for a seamless ordering process and quick delivery 5🌟

Cheryl from Navy Professional went above and beyond to help me source a discontinued product and I couldn’t be more grateful! It’s so nice when people go out of their way to help you, and it definitely makes me want to buy from the company again. Great customer service from this professional beauty company!

Must have brand in the beauty industry Navy tools are by far the best tools I have ever used, these are a must for every therapist. Navy Cuticle and hand balm are just pure luxury, every manicure should end with these. Fantastic customer service and always answered any questions. I am looking forward to add to my collection.

In response to Navy’s response. Like other people have stated on their reviews, their customer service is shocking. The emails I received were rude, condescending and mocking my complaint. They did nothing to resolve the issue but blame Royal Mail when I purchased from Navy so they should be responsible for how my products arrived. And if they arrive saturated to the point there’s a puddle, it isn’t “slightly wet”. They were meant to be hygiene wipes? What’s hygiene about it being left in the rain and soaked? Claiming I asked for it to be left in a safe place when I was in the house. “Ohh Hannah it is emails like that which remind me of what an awful world we do live in. I hope you have a good evening and that your box manages to dry out by the morning“ how professional! When I spent my hard earned money supporting their business. Avoid at all costs and buy from a company that respects your custom and has good customer service. Worst I’ve experienced. Laughable that their name is Navy “professional” when their customer service is far from it.

Truly Amazing ! I have been with Navy from the start and what a pleasure , Tools ,Products ,Customer service and Generosity are second to none …. This inspiring and gorgeous Yorkshire brand deserve 5 stars

Navy have always had fantastic customer service. I have found them very responsive and quick to keep me updated on any delays. The staff are lovely and friendly and the tools are certainly worth waiting for. My most recent order was sent within an hour of ordering.

I love everything about Navy……… The products, the hygiene system, their passion to improve the industry, the way they value their customers Such beautiful people to deal with, deliveries always beautifully wrapped and am super proud to use their products and tools in my studio, plus be Salon Rated Love from Cheltenham M @StudioM

Navy are hands down my favourite brand to work with. The tools are not only beautiful but brilliant quality and all hand made in the UK. I know there has been mention of waiting times for tools (we have had covid too!) but that’s understandable considering they’re made by a small business. I really love all the hygiene products too (especially the wipes!) and those who know what the Navy scent is will understand my obsession with the candles/diffuser/oil. They’re a lovely company and their customer service is first class. I’ve just done a quick count on how many of their tools I own and it’s currently 22!!!! If you’re on the fence about ordering anything from Navy then I’d encourage you to go for it. You won’t be disappointed.

Great company! Love all the products! Never had any issues in the past, products are top quality, packaged beautifully and delivers on time! 100% recommend Navy ✨I’ve been using the hygiene systems for years as well and it’s great!

From the start of my nail journey and becoming a nail technician navy have always gone above and beyond to help. Also without there products I wouldn’t be where am I am today. Navy are the best 💙

I purchased the Helen cuticle nippers last year. I sent them off on Friday to be sharpened and paid £9.99 online. I received a call on Monday to say they was unrepairable and requested for the £9.99 I paid to be refunded. I was heartbroken as I used these nippers for every set of nails and fell in love with my navy collection. With Christmas being just a few weeks ago I wasn’t in a financial position to replace them just now. This morning I opened my door to a delivery. A brand new set of Helen cuticle nippers and a lovely card inside to say sorry my nippers were unrepairable and enjoy my new pair as a gesture of goodwill. I couldn’t believe my luck. After having a bad morning this certainly made my day/week. Thank you so so so much navy! Your kindness is so appreciated.

1000% the best decision I ever made was to start using Navy Pro Tools. Right from my first order back in 2019, the products have been a game changer for my manicures and my clients can tell the difference of me using high quality, hand made tools. What started with a Doris has made me want to purchase almost all of the tools because I know they will be amazing as well as all the hygiene and aftercare products for my clients. Not only are the tools and products top notch, the correspondence and customer service has been and is, out of this world. Always there to quickly answer any queries and keep you up to date with orders if needs be. Gold stars all round from me!

Just ordered from these guys great products, love the team!

What can I say about this company other than, pure gold. Having been with them since the beginning I quite honestly wouldn’t ever use any other tools and balm. The customer service is incredible, the support is unreal and I’m so proud to be a Navy tech. Try the tools and your manicures will be transformed, for life.

Customer care excellent, friendly reliable and very professional. Amazing tools the best in the business . Definitely worth waiting for.

I love my Navy Pro tools.. I have the whole lash tweezer range and they have been an absolute game changer, in the quality of my work and also after long days of lashing I have no cramps in my wrists/ fingers! I’d never use anything else. They have whole range of tweezers specialising in different aspects of the lashing which means you are easily able to tailor your sets, and use different isolation methods. I have also invested in the manicure range - absolute beautiful prep work every time!! I love everything about the brand, what they stand for, how they are changing the industry for the best, highlighting the importance of hygiene and standards. Invest in the best for your business, if you have to wait a little while for your tools trust me it’s absolutely worth it. ❤️✨