Mystery Kits

Great delivery service and always delivered when they say on website.

Shirt was good quality , but never the size ordered. Team was totally obscure not really worth the money

Avoid! Wanted to return my shirt as 12-13year size was more like a 8 year and they don’t reply to emails. Very disappointed. So now have a useless shirt at an adult price.

My parcel was delivered on my doorstep and wasn't there when I got home, I didn't ask for it to be left there and evri have acknowledged this. They advised to contact mystery kits and I have multiple times over the space of over a month on multiple platforms and have had no response whatsoever. As they've replied I'll share the email I received, it wasn't from mysterykits it was from evri. 'Thank you for getting in touch with your enquiry regarding parcel and advising us that you have not received it. I have investigated the journey of the parcel and can see that it was delivered to an unsafe location on the 29th November. The courier left your parcel outside your front door. If you have been unable to locate your parcel, then the quickest way to resolve this matter would be to contact the retailer of this parcel so they can discuss the appropriate next steps with you, which may include a refund or replacement item. Please feel free to send them this email as evidence to confirm that you have contacted us' But couldn't get a response from mysterykits.

Nice and easy to order, great quality packaging makes the unboxing an event. Ordered two shirts recently, one for my nephews Christmas present which he loved and one for myself after that experience. The only negative is the courier used is Everi! First order was left outside, in the elements, in full view of the road. Luckily it was still there when I got in. I won’t knock marks off Mystery Kits for this. But, having a different delivery option would be better in my opinion.

Speed / Quality. I've bought 5 tops over the years, and the excitement and happiness of opening never diminishes

Bought a shirt for my son for Xmas and imagine his disappointment at receiving a Vietnamese shirt that isn’t even reflective of the shirt the team wears as it has no sponsor on it. Complete con as the shirt is poor quality and looks more like a generic non league team kit. The top is not worth more than a few quid. Avoid this company like the plague as they show all the top kits in advertising and send out obscure worthless garbage. After checking the shirt received with a sponsor costs no more than £15 not the £38 charged for the sponsorless version provided.

Ole FC Who? A semi professional team based in Qatar that don't even have a website. They are not on the Qatar league but the Qatar Indian Association. This would be bad enough. However the kit we got seems to be from their futsal team and a kit worn in 2021 for 5 aside and 7 a side football tournament. It's unbelievably bad quality too Avoid this company at all costs. We've ordered from 3 different companies. The others sent decent replica kits. I've had AC Milan, Porto US national team, the Algerian champions from the others Yes your can expect some kid of mystery but this is a joke. I notice another person got the same team. They only let you return a shirt if you pay the postage to return and the postage for a new shirt. So essentially another £10 for what? Would you trust them to send anything decent out? Do yourself a favour and use another company. Check the reviews on here first. This is not the first time they have done this to people. I've messaged them about this as I would argue this shirt is a blatent missold product. UPDATE nice to see you finally reply. A bit late as you ruined one of my sons presents. As I've said tell me which competitive league this team plays in. It doesn't have one it's not a football club. You've got a job lot of cheaply made shirts the worst quality I've seen and you've sent them to quiet a few people judging by the complaints I've seen. So again what league do this team play in? I've seen futsal tournaments and 5 /7 aside school tournaments. If you can't tell me the league then you've missold this. Also I should not have to stipulate an actual football team in my order that should be a given

Won’t be ordering again! Paid £38 for an undesirable shirt that currently retails for £14.99. Was told I could exchange it (this once!) but it would cost a further £10 for return and outward shipping. So £48 to risk getting another naff shirt. No thanks! Really rubbish and disappointing. Avoid! Tried to post this on their review section but it never appeared!

I HAVE REVIEWED THE CORRECT COMPANY!!! Very disappointed. Completely understand that it is the luck of the draw but I’ve ordered 4 for my nieces and nephews and haven’t heard of any of the clubs!! The quality is also very poor, would just buy a surprise kit myself and give it to them! All 4 going to the charity shop. Feel too embarrassed to give them as a gift.

Asked for a kit from the Americas only, got one from India. Complete fail. Used them before and they ignored the SOGA then so only myself to blame. Never again. In light of the response below the instructions clearly state to specify which teams you do not want. I expressly discounted all continents barring north or south America AND stated the Americas only on the order form. If it wasnt there how was the order processed? Poor service, poor response. Further examples of why this company isn't trustworthy. I won't use them again and have found their competitors better. They were terrible the first time I delt with them, I should have known better.

Really disappointed with our Mystery Kit...The main mystery being who the hell are the team the kit is for?? I am all up for the luck of the draw and all that but getting some semi professional outfit from the US call Ole FC is a joke. Wont be buying again.

Delivery was very quick but as this is a Christmas present for my son, I have not reviewed the contents. This will be a surprise for us both.

Fantastic company, top was brilliant and just what I wanted! Delivery was fast, definitely recommend

Fantastic products, quick turnaround

Shirt came in good time. Disappointed with the shirt though. Italy away from last year. Just wanted something a bit more flamboyant but I suppose that’s the luck of the draw

Customer service is horrible I returned a shirt and haven’t received any update from the company. The last I heard from them was last Friday and I have sent multiple emails since absolutely horrible customer service. Wouldn’t recommend EDIT: The company emailed me asking what size I want my new shirt to be even after emailing multiple times saying I want a refund not the shirt back. But for some reason they’re happy to respond to other emails from me just not the ones regarding a refund!

Very impressed. Turnaround from order place to receiving goods as expected (Evri are the couriers). Second purchase so far. First was a more main stream Milan home shirt. However, far more impressed with my second instalment. When purchasing, you are encouraged to make comments in the notes section, i.e. what you want to avoid. I was quite specific with this, and definitely pleased with the more random & obscure shirt from the Nepal league I received. Price seems fair. Feel there is an addictiveness with the 'Lucky Dip' purchasing style. Will definitely be a returning customer.

I have returned a mystery shirt to this company and despite several attempts at communication, received no refund. BEWARE.

I ordered a shirt as a gift, but when it came to exchanging for a different size customer service were completely useless. They asked for images of the shirt which I provided, but have now not had a response in several weeks, despite sending numerous follow up emails. When my partner wrote a review on here earlier this month, they lied, claiming that they had replied. The tags were never attached to the shirt in the first place, and now cannot even get a response. Worst customer service experience.