Mystery Kits

3.6386386386386387 out of 5 stars
3.6
Great999 reviews

TrustScore

3.6
3.6386386386386387 out of 5 stars
Great
5 out of 5 stars
590
4 out of 5 stars
58
3 out of 5 stars
35
2 out of 5 stars
32
1 out of 5 stars
284
999 reviews in total

Review summary

Mystery Kits has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Just horrible

Just horrible. Ordered 2 kits in may. Now, august 8th i received 1 shirt. Been trying to contact them to Get my order re...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

DO NOT USE THESE CONMEN!!

DO NOT USE THESE CONMEN!! The chances of you receiving what you ordered are very slim. My son's birthday present never a...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

No item received

No item received, no response to emails. Absolute scam.

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Absolute scam.

Absolute scam. Ordered 2 kits none arrived. Emailed no contact back. How Facebook and others let these advertise and th...Read more

0
0
🔥 High engagement

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Liam Nicol
Liam Nicol
1 reviews
almost 2 years ago
1 out of 5 stars

Rubbish Indian league 2 top.

Rubbish Indian league 2 top. Must be the cheapest top ever made . Can see through it. Maybe fine for wearing in india but not the UK. Top feels like a really bad fake top you buy on holiday. Basically a full ‘print’ Utterly disappointed. Would be surprised if mystery kits paid more than £5 for it. Very cheap

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Tracey Wilde
Tracey Wilde
1 reviews
almost 2 years ago
5 out of 5 stars

Very good team shirt

Very good team shirt, I bought it for my friend, she’ll be delighted! Updated on delivery and sent promptly, I can’t ask for more, thank you.

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Luke
Luke
1 reviews
almost 2 years ago
1 out of 5 stars

Shocking company

Shocking company. Emailed a number of times about my order being delivered to me with no response. Come on to here to leave a bad review to which they ask me to email them as they had no record of my complaint. I emailed them straight away with the previous emails I had sent along with a screenshot of my review on here and I have still once again received no communication at all. beyond a joke!

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Andrew Brady
Andrew Brady
1 reviews
almost 2 years ago
3 out of 5 stars

A bit of fun, but lower your expectations

I've had 4 jerseys from Mystery Kits and have generally been pleased with the outcome. However, I do agree with some other reviewers that the advertising relies heavily on promoting top tier kits as if they're a realistic possibility. My most recent purchase bagged me a Police Tero F.C.kit. Whilst I appreciate that it does what it says on the tin, it isn't quite on the level of Venezia or Atlético Mineiro. It's a fun option for shirt collectors, but I do think the advertising needs to be more reflective of what the majority of people actually end up with. The kits I've received: Marseille, Uruguay, Belgium, & Police Tero FC.

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almost 2 years ago
1 out of 5 stars

Very poor customer service, still awaiting my refund…

Bought 3 kids shirts for Christmas presents, all aged 9-10 but 2 shirts were very small compared to the other so I emailed mystery kits and they replied saying I could return but they wouldn’t send out replacements until they received the kits. This was 2 weeks before Christmas, so I asked if I ordered another 2 shirts would I get them before Christmas, which they did, the boys loved their shirts but then this is where the issues have occurred. I have sent continuous emails without response. They did say I would receive a refund within 3-7 days but I’ve not received any refund and I’ve since wrote 2 emails and heard nothing again. The whole concept of the mystery kit is a good idea and as I said, the boys loved them but the customer service is lacking and the fact you have to pay to return items and the difference in sizing is also way off. I’d just like my refund really, as +£60 is a lot of money these days.

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almost 2 years ago
2 out of 5 stars

Since it's a company based outside EU

Since it's a company based outside EU, I have to pay toll.. almost the same amount as the shirt and delivery.. Could have mentioned it when I had to pay!!!

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almost 2 years ago
1 out of 5 stars

Unless you’ve 1,000s of Social Media followers don’t bother.

I was put off being tempted by mystery shirts for a while, mainly due to having a feeling only folk with 1,000s of social media followers got decent shirts. However when I saw he January sale I thought “oh if these are normal £60+ you will surely get a decent shirt”…… how wrong was I?! The shirt is garbage. Adds ZERO value to any shirt collection. An American non-league team shirt (metro Louisville), by an unknown brand (Icarus). Barely training shirt quality. It’s already in a bag for the charity shop. Complete waste of £40. In response to your reply - I didn’t ask to avoid top European teams. I asked to avoid 4 specific teams (as well as English ones) As for your comment claiming I don’t understand how mystery shirts work……. Look at your social media and on site reviews. They’re all decent jerseys from top brands. Of course I was expecting something similar! It’s what you lead people to believe.

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Mr paul bligh
Mr paul bligh
1 reviews
almost 2 years ago
5 out of 5 stars

This is a fantastic company

This is a fantastic company, I've had 5 shirts from these guys which were Pennslyvania Prime (usa), Louisville Metro (usa), Biriani (Ghana), Thimphu City (Bhutan) and FC Koln (Germany) all of fantastic quality and all real. I love the different teams from different countries which makes it even more of a mystery to what you get. The company is very assertive to your requirements and provide fantastic service from once the order is placed to the moment the shirt is dispatched. Extremely happy with this company and would recommend always

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Anon
Anon
1 reviews
almost 2 years ago
5 out of 5 stars

Received our mystery kit for our…

Received our mystery kit for our grandson. We were really pleased with the presentation and delivery time. We will definitely use them again.

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almost 2 years ago
5 out of 5 stars

My item was fantastic

My item was fantastic, I really loved my top great product and delivered in no time would highly recommend.

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Lorna Rollo
Lorna Rollo
1 reviews
almost 2 years ago
1 out of 5 stars

Still no sign of the mystery kit my son…

Still no sign of the mystery kit my son is very unhappy 😞 at this point I feel we’ve been scammed

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almost 2 years ago
5 out of 5 stars

Awesome shirts so far

Awesome shirts so far, I’ve got Bayern leverkusen 3rd shirt and metro Louisville wud never have thought of buying them teams and that’s why I like doing the mystery shirts

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Chris Johnson
Chris Johnson
1 reviews
almost 2 years ago
1 out of 5 stars

Awful customer service

Ordered from here for years with little issue. Ordered my wife her first kit for Christmas and recieced youth instead of women's. Mistakes happen but this spoiled the Christmas surprise. Been emailing the customer service team with no response for days. Shocking. Sent my shirt back but don't even know if I will get a refund. Awful.

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Scott E
Scott E
1 reviews
almost 2 years ago
5 out of 5 stars

Fun experience

Fun experience, quick delivery and Authentic jersey.

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Gareth Clarke
Gareth Clarke
1 reviews
almost 2 years ago
5 out of 5 stars

Fantastic from start to finish

Fantastic from start to finish. Great selection of shirts and quality always top notch.

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almost 2 years ago
5 out of 5 stars

Gave them limited choice

Gave them limited choice, no UCL, nothing English but please could it be European and adidas. Very please with a Real Valladolid shirt 👍👍

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almost 2 years ago
5 out of 5 stars

Service was superb keep getting updates…

Service was superb keep getting updates on my delivery

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Sarah Cole
Sarah Cole
1 reviews
almost 2 years ago
5 out of 5 stars

Cool shirt!

My son was really excited to receive his shirt, ended up with Bayer Leverkusen goalie away top!!! He loves it, wore it to footy training tonight!

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almost 2 years ago
5 out of 5 stars

The best birthday present 🎁 ever

The best birthday present 🎁 ever. I have purchased four for my son and my daughter loves the shirt (her first one).

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almost 2 years ago
2 out of 5 stars

The team I got was not worth how much I paid and are barely even a knowable club

The team I got was not worth how much paid by a large margin and the two times I have purchased kits I have been shafted royally and a waste of money as the two kits make a combined £30. Very disappointing!

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