Mystery Kits

I ordered for the first time and needed to contact Mystery Kits as I had made an error. They responded the very next working day and sorted my issue with ease. The kit arrived quickly. My grandson was thrilled and I was very impressed by the quality of the shirt. I would definitely recommend this company. I won’t need to think about the next birthday or Christmas presents. Sorted!

Great service and great fun. Totally recommend.

Excellent t shirt recieved. Son was very happy, great to recieve mystery tops and grow the collection . A*

Love mystery kits, great idea and great company

Shocking customer service. Item received for Birthday gift for Grandson, was incorrect size and poor quality a kit is more than a football shirt to. Emailed company told them I wished to return item and they provided return address which I returned via Post office and returned with proof of delivery waited and checked it had been delivered via tracking. Emailed them again to advise of this and provided proof ignored any further correspondence I had so had to take up a dispute with PayPal, who to are not being very helpful despite having provided them with all the proof. Substandard goods and even worse customer service stay clear. Would never recommend

Shocking customer service. Tried to cancel my order immediately after placing order, sent 5 emails never received any back. The kit they sent was Trau Fc a Indian second division team, good job I never gave it to my son for Christmas he would of been very disappointed Now I'm stuck with a Trau Fc football Jersey that no one has ever heard off.

I am almost at a loss to put into words how terrible my experience of Mystery Kits has been. I bought a shirt for my 13 year old nephew at Christmas 2023. I bought a size 14-15 (based on their measurements). When he opened it, he loved the shirt, however when he tried to put it on it wouldn't even get over his head, the head hole was so small. It was clearly a fault with the shirt (head hole diameters are not given on the website), so I contacted them on 29th December to arrange an exchange for another shirt. They initially replied right away saying this would be fine, however we would have to pay the return postage fee and also the postage for sending a further shirt out. I would understand this if it was simply a case that he didn't like the shirt and we wanted to change it, but it wasn't - he loved it but it was obviously a faulty item, the neck size was clearly for a much younger child. We replied immediately on 29th Dec to explain we did not think we should be out of pocket in terms of postage due to a fault with the item, but we did not receive a response. I emailed them again on 5th January, still no response. I then send a message via Facebook Messenger on 9th January - still no response. We then gave in and returned the shirt at our expense on 26th January and, as of today, over 3 weeks later, have not received a replacement shirt. I sent them another email on 5th February sending a copy of receipt of postage of the return - no response. I sent them another Facebook Messenger post on 10th February - no response. I have today sent them a message through their Contact Us form on their website saying if I do not hear back in the next 5 working days I will be contacting the Competition & Markets Authority for advice on how to progress this matter, as I'm totally at a loss to know how to move this matter forward. It should not take 7 communications to sort out a simple return. I am staggered at the abysmal customer service from Mystery Kits and would recommend anyone else stays way clear. You know a good business by how it responds and resolves issues such as this, and Mystery Kits have not definitely shown themselves to be a good business.

I purchased a kids top for my nephews Christmas in December 2023. He was delighted in receiving this and wore it on Christmas Day. That evening however, the stitching around the neck started to come away which indicated a problem with the top. I contacted Mystery Kits on the 27th of December and didn’t receive any reply back until the end of January. I’d asked them to replace the faulty goods but they advised me that because the tags were removed they couldn’t do a replacement. I’ve been back and forth with them a few times but it always seems to take over a week before they reply to an email and there is no phone number. The latest is they have offered a 30% discount on a different top. I find this completely unacceptable. The top is clearly faulty through no fault of our own and the they are happy to take my money and offer absolutely no guarantee or any level of customer care. I would avoid completely.

Everything, faster shipping than expected, great Kits. Gave my friend the link after showing him the Kits I received, he's going to be buying as well.

Always received fantastic kits from Mystery Kits! I’ve regularly used these for family events and a surprise shirt.

Nice shirt (Mexican second division)son really happy

This is the 3rd or 4th mystery shirt I’ve had from you guys over the last couple of years and they’ve all been great. You can write a note on the order to ask for what teams to avoid or what colours you might like etc, and they’ve always followed the notes perfectly. My latest request was for a club team from East-Asia or the Americas, and I wasn’t disappointed when I received a Thimphu City FC kit from Bhutan. It’s a lovely black kit with nice detailing. This box is great for finding out about new clubs that you otherwise wouldn’t have looked at, and great if you have a love for football shirts but you’re a bit indecisive on what to buy. The only thing I’d say is because you don’t know what kit or branding you are getting, consider ordering a size up because some brands are notoriously small fitting.

Very simple to use and the option to put special requests helps you avoid the leagues you don’t want. Also allowed me to request a colour preference which I didn’t know if it would be taken into account but it was. Delighted with my top.

Anticipation to open the box made the experience all the better. Loved the shirt.

Absolutely lovely idea opening a mystery football shirt, we now have 2 shirts and probably will be back for more

Supposedly the package has been delivered but nothing. Last updated in Montreal but I don’t live in Montreal…????

This was my second purchase from Mystery Kits. My grandson loves the tops and the surprise of not knowing which team he'll get. Great product

Birthday present- he loved it - thank u

Requested a shirt from a South American club, received a shirt from a Mexican club (North America). Slightly disappointed, however the shirt itself was decent enough, despite being far from premium quality.

Great way of getting a new and different kit my son is happy to wear!