Mystery Kits

3.6386386386386387 out of 5 stars
3.6
Great999 reviews

TrustScore

3.6
3.6386386386386387 out of 5 stars
Great
5 out of 5 stars
590
4 out of 5 stars
58
3 out of 5 stars
35
2 out of 5 stars
32
1 out of 5 stars
284
999 reviews in total

Review summary

Mystery Kits has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Just horrible

Just horrible. Ordered 2 kits in may. Now, august 8th i received 1 shirt. Been trying to contact them to Get my order re...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

DO NOT USE THESE CONMEN!!

DO NOT USE THESE CONMEN!! The chances of you receiving what you ordered are very slim. My son's birthday present never a...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

No item received

No item received, no response to emails. Absolute scam.

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🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Absolute scam.

Absolute scam. Ordered 2 kits none arrived. Emailed no contact back. How Facebook and others let these advertise and th...Read more

0
0
🔥 High engagement

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over 1 year ago
5 out of 5 stars

My son asked for this as a birthday…

My son asked for this as a birthday gift. He listed the teams/countries he didn’t want on the order form. We received the shirt within the time specified and he was really happy with it. It’s good quality fit well.

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Pete
Pete
1 reviews
over 1 year ago
4 out of 5 stars

A great way to give a present at a…

A great way to give a present at a reasonable price, was surprised quite how exciting it was waiting to see which kit my son had

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over 1 year ago
5 out of 5 stars

Amazing products

Amazing unusual shirts from around the world that my son would never get otherwise. Great speedy service. Will continue to purchase from these guys.

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Ian Pritchard
Ian Pritchard
1 reviews
over 1 year ago
5 out of 5 stars

My son received the kit as a birthday &…

My son received the kit as a birthday & got the Seville away kit, which he has hardly had off since he got it, great top, good quality, well worth the price 👍

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 Ben Chapman
Ben Chapman
1 reviews
over 1 year ago
5 out of 5 stars

Fantastic service

Fantastic service, I requested something a little unorthodox and the team delivered. Super happy can’t wait to order again

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over 1 year ago
3 out of 5 stars

The process was simply and…

The process was simply and straightforward. Item was delivered within 2 days so all happy with that. Only problem I had was its the second time of using them and I received a kit from the Indian premier league on my first time and then I get another kit from the Indian premier league on the second time. I know its mystery kits for a reason but to get 2 kits from the same league is disappointing.

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over 1 year ago
4 out of 5 stars

He loved the top

He loved the top

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Omar Servin
Omar Servin
1 reviews
over 1 year ago
1 out of 5 stars

I received a slim fit XXL jersey that fits like an XL

I received a slim fit XXL jersey that fits like XL. Jersey is very snug. I put on my notes that I did NOT want a Man. Utd. Jersey. Why would make you think I'd want an Aston Villa jersey? I felt like I received a surplus jersey that nobody wants.

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Matt Smith
Matt Smith
1 reviews
over 1 year ago
4 out of 5 stars

Love it

I love being able to learn more about different teams and places around the world and gives you a little start up into that that.

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Derek Gonci
Derek Gonci
1 reviews
over 1 year ago
5 out of 5 stars

Quick delivery and excellent jerseys

Quick delivery to Canada, asked for specific leagues and delivered awesome jerseys

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over 1 year ago
1 out of 5 stars

Jeg har aldrig modtaget min ordre.

Jeg har kontaktet dem flere gange og får ingen hjælp. Flere gange har de ikke svaret på mine mails og de 2 gange de har svaret, har de bare sagt, at det ikke er deres problem. Jeg har kæmpet med dette i flere måneder, da jeg ikke ville give op. Men det har jeg desværre nu. Jeg vil absolut ikke anbefale dem!! Hilsen Guðrun

Helpful?
Marie Kenny
Marie Kenny
1 reviews
over 1 year ago
5 out of 5 stars

The go to company, for the best teenagers

Hi it's Marie here😁🙋‍♀️ i'am sorry for the late reply, but you see I ordered in plenty of time for My Grandsons birthday which is today!!! Thurs 7th of March. Thank you soooooo much he loved his shirt 👍👍👍 he is over the moon, I will be shopping with you from now on.. My daughter recommended your company, as she had already bought three shirts from your company before. Excellent service, Excellent delivery, I will pass the word on, your company simply the BEST👍👍👍👍👍👍👍

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Luis Quintal
Luis Quintal
1 reviews
over 1 year ago
5 out of 5 stars

Happy with the kits received thanks

Happy with the kits received thanks

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Jamie Stewart
Jamie Stewart
1 reviews
over 1 year ago
5 out of 5 stars

Fantastic kit

Fantastic kit, great service and one chuffed kiddo!

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LRA
LRA
1 reviews
over 1 year ago
1 out of 5 stars

Do not buy from this company.

Do not buy from this company. You will see happy people from the reviews when there are no issues, but as soon as there are the customer service is appalling. Received a kit for Xmas that was damaged so contacted them on Boxing Day, and then again around a week later and never got a reply. When I finally got hold of someone they said they had never received an email despite proof I sent both. Sent the kit back on 21st January and they received it on 23rd January but two weeks later I had to chase them so they could check they had it back! Apparently sent out another kit which has never been received and I haven’t heard from them about another kit being sent out. There are no proactive emails to check I have to chase every time. Sent an email on Tuesday and five days later still no response. It is now 3rd March and I first raised this on 26th December and I still have no item and haven’t had a refund. Disgusting customer service, do not buy from them. ******I am now 5 days on and they have ignored further emails. They are no longer responding but are withholding my money!******

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over 1 year ago
2 out of 5 stars

I Like Mystery Kits, but disappointed at the moment

I Like Mystery Kits, and have purchased a few. I would normally give 5 stars. BUT, they let me down and I am very disappointed. I have just received my latest shirt from you - Bibiani Gold Stars away kit. Thank you, amazing ! But, upset and disappointed as was expecting the Toronto 23/24 3rd kit as well, based on my applying this week as per your advert. The advert stated that it was going out with "this weeks orders" which is why I applied for a mystery kit this week. I paid for the shirt, received the mystery shirt, yes, good, BUT no Toronto 23/24 3rd kit as prescribed. Plus I emailed Mystery Kits about this, but have had no response.

Helpful?
Gemma
Gemma
1 reviews
over 1 year ago
5 out of 5 stars

Great gift idea

Great gift idea. Recipient (11 year old boy) was delighted with his tops. Thank you!

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customer
customer
1 reviews
over 1 year ago
5 out of 5 stars

Happy Son every time!!

The shirts are always great quality and they always listen to what shirts my son doesn't want.

Helpful?
xander beeton
xander beeton
1 reviews
over 1 year ago
5 out of 5 stars

Very happy with every order, brilliant service

Fast delivery and very good quality service in general, all three orders I received with no issues or damage

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M B
M B
1 reviews
almost 2 years ago
5 out of 5 stars

Super kits

kids are delighted with their kits

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