Mystery Kits

3.6386386386386387 out of 5 stars
3.6
Great999 reviews

TrustScore

3.6
3.6386386386386387 out of 5 stars
Great
5 out of 5 stars
590
4 out of 5 stars
58
3 out of 5 stars
35
2 out of 5 stars
32
1 out of 5 stars
284
999 reviews in total

Review summary

Mystery Kits has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Just horrible

Just horrible. Ordered 2 kits in may. Now, august 8th i received 1 shirt. Been trying to contact them to Get my order re...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

DO NOT USE THESE CONMEN!!

DO NOT USE THESE CONMEN!! The chances of you receiving what you ordered are very slim. My son's birthday present never a...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

No item received

No item received, no response to emails. Absolute scam.

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Absolute scam.

Absolute scam. Ordered 2 kits none arrived. Emailed no contact back. How Facebook and others let these advertise and th...Read more

0
0
🔥 High engagement

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Mark Dunford
Mark Dunford
1 reviews
over 1 year ago
5 out of 5 stars

My son loves the surprise

This is the third time we have used Mystery Kits and my son just loves the surprise each time, even when its a team he has never heard of. Quality service

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HAYLEY
HAYLEY
1 reviews
over 1 year ago
5 out of 5 stars

My son absolutely loved opening his…

My son absolutely loved opening his mystery box! It was a great top, good quality and he got a certificate.

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Robert Watt
Robert Watt
1 reviews
over 1 year ago
5 out of 5 stars

Would recommend 👌

Would recommend 👌

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Louise
Louise
1 reviews
over 1 year ago
5 out of 5 stars

as always brilliant

as always brilliant

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over 1 year ago
1 out of 5 stars

Think it is an expensive gimmick- which…

Think it is an expensive gimmick- which is aimed at kids

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Andrew
Andrew
1 reviews
over 1 year ago
1 out of 5 stars

Avoid this firm

Avoid this firm. I have requested a refund for a shirt that was too small for my son’s birthday present. I bought another shirt due to time constraints. I have not had a refund for the first shirt (or a replacement). This seems to me to be dishonest. I’ve asked for my email to be escalated to their complaint manager but have been ignored.

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Lukas Hofer
Lukas Hofer
1 reviews
over 1 year ago
1 out of 5 stars

Bestellungen kommen nicht an

Habe vor einem Monat bestellt und bis heute wurde noch nichts geliefert. Ich habe zwar eine E-mail bekommen das es geliefert wurde aber das stimmpt nicht. Nach dieser E-mail habe ich mehrmals versucht den Support zu erreichn doch leider keine Antwort.

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Mark Finney
Mark Finney
1 reviews
over 1 year ago
1 out of 5 stars

Avoid at all costs

At the time of writing, my son has still not received his shirts. Has been 43 days since ordering 3 shirts. Communication is awful. Eventually got responses to mails, but only after Paypal intervention. And now, gone silent again. No telephone number or company details on their website - which is usually a bad sign and so far has proved to be. Avoid at all costs.

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JAYNE
JAYNE
1 reviews
over 1 year ago
1 out of 5 stars

Don’t buy from them

Don’t buy from them. We sent a shirt back due to being the wrong size. They kindly offered an exchange this was back In May and still nothing and they have gone radio silent. We used to buy alot from them. No customer service

Helpful?
Paul Skelley
Paul Skelley
1 reviews
over 1 year ago
5 out of 5 stars

my son was very happy with his mystery…

my son was very happy with his mystery shirt

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over 1 year ago
5 out of 5 stars

Grandson was delighted with his top…

Grandson was delighted with his top just tell them what you want in a top eg colour etc deli ery was fast too

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over 1 year ago
5 out of 5 stars

No fuss

No fuss, brilliant delivery, and our grandson was over the moon with his football shirt, thank you great work

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Henry Bourne
Henry Bourne
1 reviews
over 1 year ago
5 out of 5 stars

Great shirt and quick delivery!

Great shirt and quick delivery!

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Jennifer
Jennifer
1 reviews
over 1 year ago
2 out of 5 stars

Footy shirt experience

The shirt was good quality, but the customer services was very slow and the communication was a little poor. Although we got to the point; it was and has been a stretched out process. Still waiting for an exchange in the shirt and we had to pay to send the shirt back and then for the exchange to be sent to us. About £8 in total. A little bit frustrating and disappointing.

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Tasha
Tasha
1 reviews
over 1 year ago
5 out of 5 stars

10 out of 10

Great shirt son loves to order from this site, very fast delivery.

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over 1 year ago
5 out of 5 stars

Quite simply fantastic!

Fast delivery, had it in my hands within 5 working days. Requested their most obscure kit, no big European leagues and was sent Thimphu City in Bhutan. Absolutely stunning kit, and exactly as obscure as I wanted!

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Claire Palmer
Claire Palmer
1 reviews
over 1 year ago
5 out of 5 stars

Second time we’ve bought from these…

Second time we’ve bought from these guys, been so so pleased both times and our lads have loved their birthday presents. Thank you mystery kits!

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Gwen
Gwen
1 reviews
over 1 year ago
5 out of 5 stars

It was an ideal present for a young man…

It was an ideal present for a young man who loved it.

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Paul O
Paul O
1 reviews
over 1 year ago
5 out of 5 stars

Great product and service

Great service, daughter loved it

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over 1 year ago
1 out of 5 stars

Avoid this site they do not reply on…

Avoid this site they do not reply on e-mails. Got my shirt and ended up to pay custom fee of the shirt!!

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