Muscle Food - MuscleFood.com has mixed reviews from customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and poor quality.
everything was great nice meat good value food thanks a lot.
To be honest there is a large quantity of meat but im not sure on the quality. Im very annoyed that at least half of my...Read more
Bought a hamper from muscle foods, brilliant value for money. The chicken thighs had previously been frozen but still had a used by date on. Upon arrival I noticed a weird smell, opening the chicken thighs up to what was, to bag them up to freeze, noticed the “defrosted don’t freeze” and the smell that came after opening them up was enough to put you off all together.
Competitively priced quality meats, well packaged & delivered to my door. Extensive range to choose from.
Seems impossible to get a response. Logged in using the Shopify feature, which defaulted to an old address by mistake - I should’ve noticed but didn’t, so appreciate it’s my mistake. I immediately emailed (as they don’t have a phone number and their live chat just defaults to asking me what my email address is to get an email response) but they took 3 days to respond to me, at which point I was told it was too late and I had to contact DPD. I contacted DPD who told me they do not have the package yet, so they can’t edit it and that Muscle Food can still change my address. I responded to the email from muscle food (the only way I can contact them), and the customer service agent responded by saying she’s sorry that I missed my delivery - completely irrelevant to what I’d said. I then didn’t hear back, at which point my order was shipped to the wrong address and refused at the door, and now I don’t know what the next steps are, or how to get in touch to resolve the issue. I’ve been a customer since 2016, always referring family and friends, but this lack of support has made me think otherwise. Update: Had a different customer service agent respond to say they’d ship me a new order out. They asked me to confirm my address, which I did. The same customer service agent who gave me incorrect information the first time responded to say they have sent it to the wrong address again, despite having sent at least 5 emails, plus one asking me to confirm my address. I’ve responded again, asking to update the details, but the long wait and lack of reading comprehension doesn’t get my hopes up.
The chicken fillets were the smallest I have ever seen you would expect one should serve one person you would need two to three of these per person the rib eye steaks were mostly fat not able to use the rump steaks were just ok not good enough to give to guests so unfortunately I am now going to have to go out to buy more chicken and get some decent steak for a bbq this weekend. The steak burgers look really good as does the chicken just a shame on the portion size. Also the box partially open on delivery.
Great quality produce at a keen price and delivered promptly and secureley.
Good quality products. Well worth the money.
Quick delivery, tastes brilliant and will def be ordering more
Excellent service and quality of meats all round
Food is always great but I think something burst. It's happed before so they need to ensure that couriers look after the packaging and that food is packed properly. I've had chicken juice go all over my other food before now and it was difficult to salvage
it's always great food and website makes it easy to identify what you want
As always excellent meat in very chilled condition delivered in the 1 hour time slot it said it was coming. Thank you musclefood.
Prompt delivery with chosen delivery date so you can't miss it!monthly meat bundle is definitely worth it;everything came fresh and well packed !
Delivery late by 5 hrs box open and battered and ice packs defrosted
Don't order if you want more than two days life on the meat
Ordered 6x1ltre egg whites all dated 10/7 . So they expecte to use 6 litres of egg whites in 7days. Absolutely ridiculous service. Other companies have longer sell by dates, atleast over month or so. Really disappointed. Will not use this company again
We received our parcel in good time however when we opened the package everything had leaked and it was very messy. We expected the packaging to be more robust and durable especially as it was in transit. We were left with cleaning up the mess and disinfecting each meat parcel which was annoying and not what we expected as a first time customer. Disappointed.
Great selections of meat always fresh highly recommend 👌
Item wasn’t received as DPD had so called logistical problems ie short staffed so my meat order was binned. Took 24hrs for musclefood to reply to initial customer service email. Then 48hrs for a response to my reply. Order being sent out again and a £5 voucher offered. Won’t cover the cost of the meat I’ve had to buy in the meantime but better than nothing I suppose. Customer service is usually spot on but fell short this time.
Amazing! The quality is so good! Fresh , tasty and really cheap for the amount of meet 🤩
Great selection of meats. Taste is great. Saves me money!
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