Metro Bank

Helpful, intelligent and compoetent assistant who guided us through.

We have wasted 4 years with Metrobank and i wouldn't wish that to anyone. Look somewhere else I'd say

metro chelmsford - so much for the easy current account switch, started feb still not finished in august !!!!!

Metro Bank has been a breath of fresh air. Their customer service is friendly, helpful, and actually cares about resolving issues. The in-branch experience is quick and stress-free, with extended opening hours that make a real difference. No unnecessary delays, no hidden nonsense — just straightforward, reliable banking. I genuinely recommend Metro Bank to anyone looking for a bank that puts customers first.

Opened this account because it was one of the few banks that was in my small town and have hated it since. The app is okay but anything but your most basic functions (including seeing your own statements or card info) it sends you to the website. Now their website has the most ridiculous Four-factor authentication and is nearly impossible to get into. And it will lock you out and require an in-building visit. There’s also little to no benefit from choosing them. No saving tools or investment tools or any other perks. I couldn’t even get a credit card with them after banking responsibly for four years but had multiple other offers. I have moved recently and am beyond thrilled to switch.

Metro Bank has been an absolute nightmare. There is never enough staff, and every time you call, you can be left waiting on hold for up to 2 hours. I was poorly treated and even threatened by an employee at one of their branches. I filed a formal complaint, only to be told that the employee had a “different version” of events, essentially accusing me of lying. No investigation, no accountability, just a pathetic excuse. Completely unacceptable and unprofessional. This is how they treat their customers. I will be closing all my accounts and taking my business elsewhere. If you value your time, safety, and dignity, avoid Metro Bank at all costs, an absolutely disgraceful service.

This Bank is stealing customers money. I should’ve checked their rating before putting my money their. I’ve proof that shows these people steals money from customers. Once you call they were transferring me from one to another because they knew i found out their Little trick. They took my money twice this year now 3rd time. Guys this time i’m coming after you. I’ll take you guys to Financial ombudsman

I’ve been a customer of Metrobank Canterbury for years. When I opened the account we placed a reasonable adjustment on the account with the then manager as I became severely disabled and housebound with mobility issues and I’m Deaf. Some months ago I had my card blocked for shopping at Tesco stating it was being used fraudulently (yet I used it every week for my shopping). I went on to the app chat and was told I had to telephone or go in to the branch. I told them of the reasonable adjustment yet they said you have to telephone or go into branch. Manager on chat stated we don’t do reasonable adjustments for disabled people anymore (but it’s part of the the Equality act 2010 I said) manager said you still have to go in or telephone. Going out of my home takes a lot of pre-planning and is quite expensive to get to Canterbury and back (£70 there and back due to mobility aids). Told by branch manager we no longer do reasonable adjustments (no one told me when you stopped). No apology, gruff manager, and a goodwill gesture would have been nice to recover some of the £70, stress caused and inconvenience. I chose your bank because you accepted the reasonable adjustment. Yet now UK law does not apply to Metrobank. Time to find a new bank I think. As many reviewers stated it was a good bank at the start but now it’s as though when you contact them you are made to feel you are inconveniencing them. Very disappointing and inefficient.

The worse bank in whole England especially the harrow st ann branch for a simple transaction you need to wat more then hour .In the end I decided to switch to other bank Definitely not recommended

Ms. Yusra achieved the impossible and completed 3 days' work in one day, of course with the great contributions of the manager Gamze and all the Metro Bank employees whose names I do not know, I would like to thank each and every one of them. Best regards, Mr. Berkay YUMAK.

Amazing and efficient customer service, very helpful bank always trusted when needed.

It was good in the start I opened my account when I was about 16, no complaints staff were friendly so on, in this month alone I’ve had 2 bank fraud cases and they did nothing at all but block my card! They didn’t even call to see what the issue was and left me for over 12 hours with a blocked card (their statement says it’ll be sorted in abt 4 hours), and the two people that I got served by were absolutely disgusting to talk to and wouldn’t listen at all, not to mention I had to go on a chase around the world to sort the matter out myself because they were too lazy to do their own job. I wouldn’t waste your time

Cas-1052102-g3h1y5 complaint against handler Dear metro bank I was exploited and bullied and taken advantage of on 30th April by force to transfer money to Richard £70 I need the money back urgently It put me in a difficult situation being exploited. I spoke to my support worker on phone earlier and they said you need money back Ryan young I didn't feel respected at all I want complaint reopened please I diagnosed with autism anxiety depression learning disability The police told me to contact metro bank about it to get it refunded I am very angry at complaint handler who delt with my complaint not helpful I want to raise a complaint about the complaint handler for this complaint please not meet the needs I moved to nationwide because I feel I was treated unfairly by metro bank Twitter metro bank no helpful You colleagues on phones sometimes came across as moody and not helpful Going in branch before Leicester wasn't helpful Metro bank needs to treat people with needs better and metro bank didn't meet my needs at all. Nationwide has better customer service than metro bank Cas-1052102-g3h1y5 ryan young

Absolutely terrible, ive been a loyal customer for years, I lost my bank card on 7th july 25, I blocked bank card, had to borrow oyster card to get home from work as i was stranded, told card will arrive in 7 to 10 days, waited 11 days still no card, called bank they said they can issue a new card,card and pin then turn up together layer that day, tried to activate it at shop and hole in the wall, it didn't work, so called the bank to explain everything, they told me it will activate and to go shop again and try it, so i did and it wouldn't work, was weekend and believe the man I spoke to was just trying to get me off the phone because it was weekend and after 6pm, so went bank next day to complain they told me I should be with another bank aswell as things like this happen, asked them to issue me a card in the store, they dont make them in store anymore, told me the card will be with me in in 5 days, I have waited and been patient but its ran out now, bank card turned up on 24th july 25 and im still waiting on 29th July 25 for the pin to turn up, taken nearly a month to get a new bank card and pin, Absolutely shocking, had bills to go out and things got cancelled, this has really affected me badly, I will now be changing my bank, shocking and slow service, bad customer service !! I would rate no stars if I could !!

Very very slow line just to pay in a cheque!

Been a customer for years, they had a really good customer support when they opened in the UK, now it is absolutely useless. We are used to 24/7 support from financial institutions as we use our accounts any time of day however Metro now only offer a real person during office hours. Moving my account to another bank who have real people to answer problems when they occur.