Metro Bank

The worst bank I have ever dealt with. I hold a business account with Metro Bank, and every single time I try to log into online banking, my account gets blocked — even when I enter all the details correctly. Each time I have to waste time calling, going through endless security checks, and waiting on hold. Even after the account is “unblocked,” access often still doesn’t work properly. Recently I made two transfers, and once again my account was blocked. I spent over 50 minutes on the phone trying to get it unlocked. The next day, the same thing happened: transactions frozen, a phone number sent to me, 20 minutes waiting on the line with no response. I called another number, went through another 20 minutes of security questions, and even though I answered everything correctly, the system kept showing errors. After five attempts I was finally verified and told that my transactions would be approved. The result? One of them never went through. The money never arrived in my other account. I’ve now wasted hours trying to “authorize” my own transfer of funds between my own accounts. ⚠️ This is an absolute nightmare. I also have personal and business accounts with other banks and have never experienced such incompetence, outdated systems, and constant security failures. I am withdrawing all my money and closing my account. I would never recommend Metro Bank to anyone. If you value your time, money, and peace of mind — stay away from this bank. 👉 Metro Bank should be investigated for the way it treats business customers.

Sean at the Liverpool branch of Metro Bank made it very easy to open an account with them. He explained everything we needed to do from the word go, gave us a face-to-face meeting very quickly and helped us through the process making it fast and efficient.

I went to open an account in metro bank southall and was amazed with the service well done guys first they will quide you from the start how to register yourself for parking so you dont get a ticket and then from opening the account Julita was very helpful she made sure that everything went smooth i was very happy and satisfied with the service .

Very poor service, unprepared team and when I had a problem, they were unable to get the help.

Working with Joe Sapcote to open my business account was an effortless and highly positive experience. From start to finish, Joe demonstrated exceptional professionalism, expertise, and a genuine understanding of the needs of small business owners. He values client relationships, taking the time to understand my business objectives and providing guidance that adds real value. His extensive experience and knowledge make navigating the account opening process straightforward and stress-free, while his approachable and personable manner ensures clear, practical advice every step of the way. I highly recommend Joe to any business owner seeking a knowledgeable, reliable, and client-focused business manager who truly supports the growth and success of their clients’ businesses.

I joined Metro Bank in 2015. On the following pre-text. Bank charges are low. Long opening times Pet friendly Staff is energetic & motivated Under 5 minutes wait times for telephone banking Now in 2025 The bank has changes drastically. How it looks like from 2015. Skeleton staff in branch Staff is more robotic, no empath Staff is un interested in your issues Every single question you have, they have one standard answer, check our online website, all answers are given there. Question is if I have my answers on your website or chat bot, why would I be in branch in 1stvplace. Website is just a cosmetic paint brush, nothing meaningful. Telephone banking wait times are now more than 30 minutes. In branch queue time is also more than 30 minutes. Only one counter is open to process the queue. No longer a Pet friendly Bank Online banking from 2015 to 2021 was good, then they changed the platform, now every time I have to login, I have to do a reset of password. I have now applied to open an account in another bank. Once opened, hopefully in a month or two, I will.be leaving this bank. As it is no longer worth it to be stressed by Metrobank for my own money. Good by & good luck. Your former customer.

Excellent work

Very professional

Dear god!!. Joining the secret service would be easier than logging in to there app when you have swapped phones. Absolute shambles. Cannot send a code to me,so it said to ring,which I did.....they are closed. Closing account as pointless if I cannot access anything

great service am really happy my bank is METRO BANK not with any other

I recently had a frustrating experience with Metro Bank that I feel compelled to share. Although I’ve been a customer for several years, my latest interactions have left me seriously reconsidering my banking choices. First and foremost, the customer service was incredibly lacking. I attempted to resolve an issue with a recent transaction discrepancy and found myself on hold for over 1 Hour, only to be connected to a representative who seemed uninformed about my situation. After explaining my issue multiple times, I didn’t receive a satisfactory resolution; the staff member promised to follow up but never did. Additionally, I encountered difficulties with online banking. The website Glitchy and has limited access, making it nearly impossible to access my account information or complete transfers. After reporting this issue, I received a generic email response stating they were aware of the problem but had no timeline for a fix. This lack of communication is unacceptable for a financial institution in this day and age. Lastly, the fees associated with my account have become increasingly burdensome. Despite being a long-time customer, I have noticed multiple unexpected charges that I wasn’t properly informed about. Transparency in banking is critical, and I feel this aspect has been severely neglected by Metro Bank. Overall, my experience with Metro Bank has been frustrating and disappointing. I expect better service and support for my banking needs. Unless significant improvements are made, I will be exploring other options for my banking needs. I hope this feedback will be taken seriously and lead to some much-needed changes.

I joined metro soon after its inauguration Because of its ethical Policy and opening hours Over the years the opening times are greatly reduced , the branch is now woefully understaffed,’wait times are up to half an hour and staff are surly I am leaving

Aman was really good at providing customer service.

The worst bank I have ever dealt with in my life. I have never seen anything like this before, not even in developing countries. It was truly a big mistake to open an account at Metro Bank located in the Staines area. The worst treatment, the worst system, the worst services. But it seems that the person in charge of customer service does not care about what customers say. I have been complaining for years, and no one from the staff has ever thought of contacting me or even trying to fix anything.

I went to Metro bank in Ilford to open a business account and the staff were very helpful to listen to my situation and helped me to open a business account. I would recommend Metro for their service which is rare nowadays. Thank you

I will never trust Metro Bank with money again. Metro Bank have closed my Business Account without my authorisation or prior notice, to allow me to take appropriate action, and have transferred the circa £3k of funds to the Treasury. If I am able to reclaim any of the money from the Treasury there is liable to be an administrative charge and lengthy process involved. I would expect better levels of communication from a bank, particularly relating to account closure and authorisation of transferring of funds. A sad end to my time banking with them. I will never use them again and would advise others to avoid using them.

Opened a Community Account with Metro Bank. We could just walk in with the necessary documentation, no appointment needed. Freya from Metro bank in Bath was very friendly, helpful and competent, so it was a quick and easy process. Within an hour the account was made, and a few hours later I could login to the account online.

Metro were brilliant in helping us to open a new business bank account… friendly, approachable and easy… and no ridiculous invasive questions like those asked online by Starling !! Molly in particular was excellent. Highly recommend Metro for business owners

Have to say this bank has gone downhill. When it opened it sold itself as a new bank offering exceptional customer service and longer opening hours to suit all. Most branches are now shut on weekends and they all open minimal hours on weekdays. The queues get longer every time I have the misfortune of having to go in the branch. The queue yesterday went out the door and there was 1 staff member on the counter and 1 dealing with other queries at a table. A further 2 staff were sat at the end of the counter getting ready to go home for the weekend and not interested in dealing with the queue of around 10 customers along with around 6 more waiting on the seats to see someone. One customer waited patiently for his turn before being told he couldn't be helped today as it would take then beyond their closing time. When he spoke to a senior staff member about this, he was basically told tough and to speak to their banking relationship manager. Another lady spoke to the same welcoming member of staff and was told 'you're in a queue, you'll just have to wait'. Do yourself a favour and just open an account with one of the existing banks that, at least, don't pretend t be anything other than bad!

The bank used to be good, but I feel they don't care about their customers anymore and it's gone downhill since I have been with them