Justhost

2.2072072072072073 out of 5 stars
2.2
Poor222 reviews

TrustScore

2.2
2.2072072072072073 out of 5 stars
Poor
5 out of 5 stars
58
4 out of 5 stars
8
3 out of 5 stars
3
2 out of 5 stars
6
1 out of 5 stars
147
222 reviews in total

Review summary

Justhost has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Been with them more than 12 years

Been with them more than 12 years, just got ripped off another $99 on a technicality. Criminal minded is a mild way of p...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great Customer Service from Gerald

Gerald did a great job helping me find the best option at the best cost and in a very short period of time. Fantastic jo...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

JOY M THE BEST OVER ALL

Hello, I had many issues with the transition of the name of my site, after the name change, my website completely fell a...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Avoid like the plague

Used these guys to buy domains for over 15 years now. But of late they have deactivated my account and I had to spend ho...Read more

0
0
🔥 High engagement

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over 2 years ago
5 out of 5 stars

Prince was very attentive and…

Prince was very attentive and knowledgeable. He was able to resolve my issue in just a few minutes.

Helpful?
TW
TW
1 reviews
over 2 years ago
1 out of 5 stars

Darn Shame

Frankly, it would take far too much time to explain what inspired such a negative review. I am leaving Justhost after being a client for far over a decade. It really turned out most unpleasant. One good thing happened within this new mess from them. It was their customer Support Staff, today, it was a lady named Princess, she found a solution that I can live with while the situation is on a countdown for resolution. There was a time when I would have had only good things to say about Justhost. Darn shame! But, thank you Princess for eas'in the pain of it all.

Helpful?
Amy Jones
Amy Jones
1 reviews
over 2 years ago
5 out of 5 stars

I have been with Just Host for over a…

I have been with Just Host for over a decade. I will be honest, it has been difficult to just do the most simple of things to my website. Today, I got clear and quick help from Jay. I was so pleased that I had to write a review. There's hope Just Host, keep it up!

Helpful?
YogaVision
YogaVision
1 reviews
over 2 years ago
5 out of 5 stars

Maria was helpful and got my issue…

Maria was helpful and got my issue resolved quickly. Thanks Maria.

Helpful?
Joan
Joan
1 reviews
over 2 years ago
5 out of 5 stars

Our organization has used JustHost for…

Our organization has used JustHost for many year and have been satisfied with the service. Today I received excellent assistance from a Just Host Technical Support person. He explained what I needed to know in a clear, patient manner. Thank you.

Helpful?
over 2 years ago
5 out of 5 stars

The person who helped me was ver

The person who helped me was very knowledgeable and helpful. He was easy to understand which made it simple to follow his instructions. My problem was solved quickly.

Helpful?
Pete
Pete
1 reviews
over 2 years ago
1 out of 5 stars

Awful - DO NOT USE

Awful. After being a customer for many years, this past week has really done it. Platform wide issues which are impossible to get the support to understand. They state you need to optimise the issue even though the issue is with their own website. They keep repeating the same line. Will be leaving them asap.

Helpful?
Tom Mannion
Tom Mannion
1 reviews
over 2 years ago
1 out of 5 stars

Stop! Don't Use Justhost!!!

Stop! Don't Use Justhost!!! It is impossible to contact these people - I presume this is deliberate because I moved my domain and hosting away from them recently and they are still charging my credit card - it seems they are holding my domain hostage!

Helpful?
over 2 years ago
5 out of 5 stars

customer service

The customer service representative took my case and escaleted to the proper instance, she was very helpful and ultimatley I recovered all the infomration of my web page, including my emails. Keep the good work.

Helpful?
over 2 years ago
5 out of 5 stars

Best domain host.

We have been with Justhost for over 10 years. The webhosting and email accounts are highly professional. There are no crashes or data loss. It is also the cheapest host and umlimited email storage. The telephone customer support is very easy to get in touch and they are exceptional in helping.

Helpful?
Paula
Paula
1 reviews
over 2 years ago
5 out of 5 stars

Great features and value for the price

I've been with JustHost for 15 years. The pricing is great and the customer support is outstanding. The C-panel and hosting features are well-designed and easy to use, with an indepth knowlege base to learn new tools. For more challenging problems, they provide excellent phone support. While the company seems to have made some cost-cuts since BlueHost bought it (cutting back live support from 24-hours to business hours), I still find it an outstanding value. Very little down-time. I've comparison-shopped many times since signing up, and found nothing that outperforms JustHost.

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Denis Lacroix
Denis Lacroix
1 reviews
over 2 years ago
5 out of 5 stars

Always getting awesome service

Always getting awesome service from Just Host. Any issues are solved right there on the spot. And, the price is right. :-)

Helpful?
Pierce
Pierce
1 reviews
over 2 years ago
5 out of 5 stars

JustHost (Bluehost/Web.com) is just the best....!!!!

JustHost (one of the BlueHost / Web.com companies) is the best! This group of companies has the best service and prices. They are always a phone call away. You only get reviews from people who had a bad experience obviously. So I am thankful that I found this and randomly got the chance to make a fair unbiased review. I have used them since I started hosting and they not only have free 24/7 customer support but they give Unlimited Websites and Emails and wordpress and other automations all for the low price And they are Jacksonville, FL owned and operated. The people on the phones in the Phillapines are very polite, educated and helpful always (I think it's better than any other country even potentially American TBH since these people are so polite and knowledgeable). Gotta love Web .com/Justhost!!!!

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Paula Evans
Paula Evans
1 reviews
over 2 years ago
5 out of 5 stars

Trust JustHost

Trust JustHost. I have for almost 14 years with a dozen sites at least. No downtime. Great tools and security and business support.

Helpful?
over 2 years ago
5 out of 5 stars

Very Good Hosting Service

Have been using this hosting service for several years. Have had very few issues and those weere resolved quickly with a call to technical support. Lots of help for those who are not really tech savy.

Helpful?
Mr. C
Mr. C
1 reviews
over 2 years ago
5 out of 5 stars

There is not many Technical Support…

There is not many Technical Support reps I have met which can not only understand my issue but more so fix it promptly. Jerry one of the tech reps did exactly that. Justhost you better take care of this rep or I will steal him from you and hire him myself and pay him more. Where do they make more Jerry's? I need to find out. Jerry thank you for the expert help with my DNS issues! You make it look easy!

Helpful?
Jay Jolicoeur
Jay Jolicoeur
1 reviews
over 2 years ago
5 out of 5 stars

Reyna was very knowledgeable

Reyna was very knowledgeable, she helped me with my issue quickly. Great experience.

Helpful?
Debbie Chang
Debbie Chang
1 reviews
over 2 years ago
5 out of 5 stars

My Support Rep MAC

My support rep, Mac, was quite patient with me, even though he had to repeat some details to me. I appreciated that. He did a nice job of explaining everything that was happening. I only wish JustHost would provide 24/7 support. Other than that, I am pleased with the service I received. Thank you!

Helpful?
over 2 years ago
1 out of 5 stars

HUGE problems with your domains and data

We worked for years to extricate ourselves from this mess of a company. Archaic control panel limitations plus other hosting, mail, and registration issues were chronic, but more importantly is their bizarre practices of domain hostage-holding. Justhost and BlueHost are resellers for Enom. So moving a domain from them is a nightmare... Luckily only a small part of our portfolio was with them, but it was too much. Although we could unlock our domains in our JustHost domain portal, they were still actually locked in the eyes of Enom, and showed as locked by Who-Is. It took 2 years and countless hours dealing with justhhost's insistence that they "couldn't do anything more" before their technical support finally authorized Enom to unluck the domains at their end. A year later we are still getting reminders from justhost about domains they don't hold anymore, and our old client portal still lists domains that they used to host for us but haven't had access to - and some domains we long since sold - in some cases for literally 5 or more years. They should not be holding onto any of that data or soliciting to get domains "renewed" through them that they do not hold. BE WARNED.

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