Jura Watches

I placed an order for a Mont Blanc Watch on 30th May and have yet to receive any update or delivery, it is now 11th July. Since placing the order, I have called, emailed, and even reached out via WhatsApp, all to no avail. Not a single response. Complete radio silence. This is not just poor customer service, this is a blatant scam. They have taken my money, failed to fulfil the order, and are now ignoring all attempts at contact. There is no excuse for this level of negligence unless it is intentional. At this point, I can only conclude this is deliberate fraudulent behaviour. I will be reporting them to relevant consumer protection authorities and urging others to avoid this company entirely. Do not trust them. Do not give them your money.

Ordered a watch about 3 weeks ago now and was promptly told it was O.O.S and they would let me know when it comes from Garmin. Explained to them that I wouldn't have ordered it if I knew it was O.O.S I wouldn't have ordered it. Asked for to be cancelled then they offered me 3 options. That really wasn't offered I believe. I have contacted them today and they haven't even bothered to reply to my messages. The main thing that bothers me is I've spent quite a bit on to previous sales with them and feel a bit let down on this one. I definitely won't be buying again from them.

C W Sellors have been absolutely fantastic in sourcing my watch for me. When the watch finally became available I was on holiday and they kept the watch in house for me until I returned and delivered it the very next day. That is only the final part of the service - the whole experience has been simply wonderful and my thanks go out to them.

I ordered a Garmin Fenix 7X Pro on 12th May, and since today no watch, no reply, no refund, passed more than 7 weeks. They offered a free spare watch strap to wait extra time, however... On Monday I sent an email to them asking about delivery date, no responce. Yesterday I sent an email and asked a full refund, so far no responce. Because I needed this model watch to track my trails, yesterday I ordered exactly the same watch at the same price from other company "First Class Watches" and after 24h since I placed this order, I already got today watch from this company. So, just want to say people, that avoid this company "Jura Watches"!!! They will never write any emails themselves until you ask them to, and even now no any answer at all. I will try, and if not, I am going to report this "Jura Watches" company to Trading Standards. I can't believe that a company would "sell" such expensive products on their website and treat their customers like this. It's my fault for not reading the reviews about them before. I definitely won't leave it all like that.

This is the second time i have bought from Jura watches. Choosing is easy. They had a special offer on my watch. The watch arrived safely packaged and in a timely manner. I would recommend Jura watches to anyone wanting to buy a watch.

I bought a Seiko Manta Ray Turtle. 4 years ago from Jura watches. Ordered online and received the next day. Recently returned my lovely watch which I bought for my retirement for a service. Although the waiting time was 10 to 12 weeks I have my watch back more accurate than ever in a fraction of the time. Wonderful watch and wonderful service. They kept me up to date all the way through. Many Thanks!

The ladies in the customer service centre are extremely polite and helpful. The watch I ordered for my husband took 4 weeks to arrive from Sweden which is longer than I had anticipated, however they kept me up to speed with progress and once it was in the UK, I received it the next day.

Very fast reaction, helpful and informative. I was speaking with Ellis who had the answer at his fingertips.

The company does not advertise order time waits, and take a while to respond via email. Upon chasing via telephone they advised they have a 6-8 week limit now not 1-3 and it was for a wedding present.. Advertise properly please. Very little in stock.... I requested a refund and was told it would take up to 14 days as they are a family business. Not sure what that has to do with anything, it does not take 14 days to process a refund. I work in accounts and we process same day or within 3.

Terrible company. Went with them for the blue light discount. Received no confirmation of purchase. After chasing countless times for an update they couldnt give a date for watches arrival. Said I needed it asap which wasn’t possible and reading other reviews of them taking weeks/months I decided to cancel. After a very snotty and reluctant phone call they said they had cancelled and had to wait 10-14 days for refund. Still trying to contact for an update but nothing. Had to buy the same watch from a different company which albeit for a larger fee because no discount it arrived with in 24 hours of purchase. Avoid

Such a wonderful experience choosing the watch I wanted for my 60th. So glad I chose Jura. Brilliant service and I have to say fantastic value. They also pulled out all the stops to make sure it arrived for the day! Knock on the door at 8am which was a massive and fabulous surprise.

I purchased my watch from Jura online in the sale.i actually phoned to get advice on the watch and even managed to purchase the watch at a better price than what was offered on the website. I am extremely pleased with my purchase and delivery was only 2 days. A great company with some excellent prices. I will definitely go back to Jura in the future should I purchase another watch. Well done Jura keep up the good work.

I don’t even want to give one star. Absolutely shocking service. Ordered a watch a week ago for my husband for our 20th anniversary. I decided to use this company as they offered a Blue Light Discount, the fact that they’re listed on the BLC website made me think they were a reputable company. I’ve had NO contact off them whatsoever, other than one confirmation email. I’ve emailed twice, called them 3 times, have sent them WhatsApp, Facebook and Instagram messages, and started a live chat with no response to any of them. I still haven’t received my order. Fortunately as I decided to pay on Finance, I can cancel the agreement and I’ll get my deposit back - but only after 14 days of no communication from Jura Watches (I am certain they will hit that target easily) The finance company were lovely and very helpful. The same can’t be said for Jura Watches. Do not buy from here!!

Prompt delivery, next day. Watch looks lovely as well. I can’t complain.

Ordered a watch on Mon 17th March, received an acknowledgement that it had been ordered from the manufacturer the next day. During 2 calls from myself to request updates/ETA's for delivery of the watch, I was told that the watch was still on back order with the manufacturer and they had no firm ETA, but they did expect it within the next 7-10 working days. I finally gave up and cancelled my order on 23rd May. Again I had to chase for the refund of my payment and was told "all refunds are processed in under 14 working days depending on your bank". On 15th June I chased again, via email, and was finally told on 19th June that it would be processed within the next 24-48 hours. Update following reply from Jura watches: I cancelled my order on Fri 23rd May and requested a refund. On Wed 4th June I chased up for my refund payment. On Wed 4th June Jura watches replied and stated "all refunds are processed in under 14 working days depending on your bank" On Sun 15th June I requested another update. On Thu 19th June Jura watches replied and said due to an IT error there was a breakdown in the refund process ("This order was cancelled but the correspondence di not reach cancelations until the 4th of June"). On Thu 19th June I received notification that the payment had actually been processed. So refund only processed within the timescales that they stated if you ignore the period between my initial cancellation and me chasing up for an update.

Unreliable The service was poor and its sems they don't actually have access to the watched they advertise..

Despite saying 1 day delivery they don’t appear to hold any Garmin stock so it is then a manufacturer order. Cue three missed deadlines, lie after lie from their customer service and eventually cancelling after waiting over 2 months. Now waiting for refund.

I placed an order with Jura Watches on May 15th, under the impression that the item was in stock and available for next-day delivery, as stated on their website. However, on May 16th, I received an email informing me that the watch would be shipped from Garmin directly, and that they were unable to provide a delivery date until it arrived with them. This was not made clear at the time of purchase. Despite patiently waiting, I received no further updates. After nearly two weeks of silence, I called on May 29th and spoke to a helpful representative named Leah. She was the only positive part of this experience—friendly, informative, and genuinely tried to assist by checking with her manager regarding delivery estimates and offering a goodwill gesture (either a complimentary strap or a £30 refund on an £850 watch) should I choose to continue with the order. Leah later got back to me via email to say that the watch likely wouldn’t arrive until the end of June—meaning I would have been waiting well over a month for something advertised as in stock. At that point, I requested a refund, which Leah processed the same day. I was told it would take 7–10 working days. Unfortunately, the refund did not arrive by the 10th working day. I called again and was told it would be processed within 24–48 hours. That time passed, and still nothing. I had to call again and spoke with another representative who seemed disinterested and dismissive. He said the refund should arrive the following day—and thankfully, it finally did. For comparison, I ordered the same watch from Ernest Jones after this ordeal, and it was dispatched within a day. Overall, the lack of transparency, poor communication, and frustrating refund process make it very hard for me to recommend Jura Watches. Leah was fantastic, but the company itself left much to be desired. I’d suggest avoiding this retailer unless you’re willing to chase them for updates and wait far longer than expected.

Ordered a watch that was advertised as in stock, expected delivery 14th May. Placed order and paid for finance, but the watch was now out of stock (OK maybe someone else bought it, only 1 was in stock). Said they ordered from manufacturer. Manufacturer delivers the watch in 3-5 working days so I thought it would only be a week or so, not too bad. Asked again after 3 weeks, and was told no ETA still, but offered an ‘upgrade’ to one in stock. Called them to find out more and got a few suggestions which were no where near my requests (e.g.: wanted automatic, got offered 4 quartz models) and their ‘upgrades’ were frankly insulting (£800 watch and they were offering £2-400 range). Don’t offer and upgrade if you don’t even offer at least a similar price range. At a minimum offer products that match my requirements. Anyways, I’ve cancelled the watch now, let’s see how long refund takes (these other reviews don’t seem very encouraging). So after reading their reply. My watch was £680 AFTER discount, the only watch that matched my requirements that was suggested as UPGRADE was £546. The rest of the watches were cheaper and the sales assistant just randomly listed some option WITHOUT listening to my requirements (e.g.: quartz when I wanted automatic).

This is a follow up post from a review I originally made in January, I`ve left a similar update on CW Sellors site as well, as they are Jura`s parent/sister company. I`ve just resolved this issue & wanted to share my experiences with you. Bought an expensive watch 1st week in January from Jura, it arrived, wasn`t to my style so I returned in its original packaging, never thinking that I should perhaps firstly examine it in detail. The crystal was immaculate so thought no more of it. I`m dealing with a reputable family owned company - the largest independent business of its kind in the UK so the sales narrative goes, so nothing to worry about here. So you might think. A week later I was informed by the Ashfield site where the returns dept is based, informing me that they had detected evidence of wear & tear & wouldn`t be offering a refund as per T & Cs. The watch was on my wrist for literally seconds. I was very confused unable to comprehend how this could happen & thinking that some mistake had occurred. The chap in returns was adamant that the watch was immaculate "a pristine piece" to use his words, which prior to despatch has been through Jura Watches rigorous & comprehensive QC protocols. He provided several sets of pre-despatch photographs in support of his argument. From the photos there was indeed evidence of damage to the bezel & crown, there is no disputing that. My argument was that the watch was sent to me in that condition. Absolutely not said the returns dept, it was not possible that Jura would send a watch out that wasn`t brand new & that hadn`t been fully subjected to the strictest of Jura Watches QC criteria. After 2 weeks of frustrating e-mails I decided to seek help from the finance company to raise this as a complaint. That was in January 2025. Soon after I submitted my original complaint I looked at Juras pre-despatch photographs again, only to discover that the photos did indeed show clear & unequivocal evidence of damage to the watch prior to despatch. What a relief & I can send these to the finance company & this sorry, shabby episode can be over in no time. So you would think given the evidence. But no. Since January my finance company has encountered exactly the same stance, denials, disclaimers, bluffs, referencing T & C`s insisting that I had caused the damage to the £3500 watch, that i was dishonest and they, a commercial partner basically got nowhere. Jura these are your pictures, who at Jura was looking at the evidence? Who was taking responsibility of safeguarding the company name!! So very bizarre. At last a breakthrough of sorts. The finance guys in June contacted me to say that Jura proposed the following solution. Jura finally accepted that the watch was damaged prior to despatch but claimed "that the watch was returned more damaged than when they sent it out?" After spending 5 months denying that the watch was damaged at all I was somewhat surprised at this admission. Jura offered to polish the watch to "like new" for another £135.00 & return it to me. Draw your own conclusions as to my response. The finance company agreed the £135.00 repair cost just to finally draw a line under this - so allowing Jura to re-market the Bremont Terra Nova back on the web site. Look out for it - circa £3.5k green face, silver bezel. Lovely looking watch - Its 2nd hand. I rec`d a monetary award from the finance company for the 5 months of delay & distress, a refund of my deposit, cancellation of my finance agreement & satisfyingly Jura lost a sale. Dishonesty should never be rewarded. I can sense peoples frustration on the TrustPilot website, there`s a fundamental trust issue relating to this company & reading the reviews its not simply a case of a one-off occurrence. It is systematic sharp practise. Protecting the business concerns of the company is one thing, passing off faulty goods as new, dismissing legitimate concerns as false, planting doubt in customers minds, hiding behind T & Cs, falsely accusing customers of damage - is tantamount to bullying & might very well work on vulnerable people. Thankfully I`ve proven that cheats don`t always prosper, that they`ve lied & I`m happy to share this review it if helps a reader avoid what I`ve gone through over the past 5 months. I`ve gone to the trouble of verifying my identity to support this review. I`ve taken the step further of approaching the accreditation bodies that Jura are happy to tag onto all marketing material to draw attention to this companies dubious activities. CW Sellors do enjoy an indignant, outraged "we have been wronged" TrustPilot response to reviews they don`t like. There`s no spin on this one Mr B. I only ever wanted to buy a watch. I didn`t want all this hassle.