Jo-Ann Stores

Ordered for the first time, and will be my last. Everything was in stock when I ordered. Two days later, part of order canceled, then it was supposed to be delivered between April 3-9. Nw it’s supposed to be delivered after the 12th. By the time I get my order, the pandemic will be over, and you can bet I won’t be shopping with Joannes. Oh, now it will be after 17th.😡

Shame on you Joann Fabric!!!!!!!!!! In these tough times when people are losing work and jobs daily. Some of us struggle to bring in enough money to make ends meet. So when we spend HARD EARNED money on something to have the order cancelled by you, Then YOU SHOULD BE ASHAMED of yourselves for not refunding our money promptly. I can not afford another 150 bucks right now to go elsewhere to purchase what I tried to purchase from you, because I am now out of work because of Covid shut downs. Its now been 3 days that I am waiting on a refund for the items you cancelled!!! My family will always come first and you're putting me AND THEM at a MAJOR Disadvantage!! YOU SHOULD BE ASHAMED FOR HOLDING MY MONEY THIS LONG AFTER CANCELLING MY ONLINE ORDER that I was supposed to pick up in store!!! NOW no one will return my messages!!! BE even more ashamed during these tough times for us folks at a financial disadvantage

I am currently at the Joann’s off Rockwell and NW Expressway in Oklahoma City. I placed an order online, because it told me the stores were closed to in store shoppers. I paid for my order, which has already processed through my bank Acct, and I got an email this morning saying my order was ready to pick up. I came to the store today, to be told by the manager on duty, Kaleigh, that my order is not ready and that she is not willing to get it ready, because she “cannot pull orders out of line.” Even though, I have an email stating my order is ready to pick up. She is completely unwilling to help and had awful customer service. The only thing she had to tell me was, “I guess the system had a glitch and I cannot help you T this time.” She also let me know if I’d like to wait in the long line they have outside, that I can re-purchase the item I’ve already paid for, and have them refund my original purchase. I told her I would just cancel my order and shop somewhere else, to which I was told I would have to go inside and have them cancel my order to get my refund So either way, I have to wait in this long line. Had I of known this store was open and allowing customers, I would have bought it inside, but the website stated the stores were closed and you had to purchase online and either have your item/s shipped or you could do curbside pick-up, which is what I opted for. This was my first time to shop here and it has been an awful experience!! After this transaction, I will take my business to Hobby Lobby. You would think, especially during these times, that the businesses that are open would have exceptional customer service, so they can remain open after COVID-19 is over.

Good Company

I ordered over a week ago and they've not even shipped my order yet and I've been checking it every day because this fabric is so important. To top it off, I got an email last night saying that my order was delayed. It's already been delayed too much in my mind.It shouldn't take two or three weeks to ship an order...and then whatever it takes once it's in transit. I'd not ordered from Joann Fabric if I'd known they'd take this long. You'd think they were shipping from China! I need the fabric that I ordered. I'm extremely sadden and disappointed by their service. Stephanie McGuire

My order says delivered but it was not delivered. We have a front door camera and no fedex ever appears delivering my package, I’ve been home all day and have not seen a fedex truck drive by.. We checked everywhere around the outside of my townhouse and nothing. We checked in our mail box and nothing. I had other Joann stuff delivered to my address just a few weeks ago and everything was fine. I am a little annoyed at this..

I wish I had read these reviews before I placed an order. They have the worst customer service I’ve ever experienced. I ordered fabrics to make masks for hospitals as a donation. I paid for express shipping because I’m on a tight deadline. After I placed my order with express shipping I received a confirmation email saying that my order will be delayed. I was able to get fabric locally by ordering over the phone and picking it up. I emailed customer service within 24 hours asking them to cancel my order since it will be delayed even though I paid for the most expensive and fastest shipping. Virginia from customer service replied saying that she can’t cancel the order but I can ship it back to them for a refund. There’s no logic behind this. Why waste time on both sides and not cancel the order before it is processed? I’ve asked her twice to cancel my order but she insists to ship it and make me go to the post office to ship it back to them during a pandemic. This is not a good business. I’m not even sure I’ll ever get a refund since so many other customers have not received a refund. Nobody should buy anything from them.

Did a return Never gave the cstr the refund Argued with the cstr over giving the refund After they took the merchandise Never gave the refund Horrible CSTR svc Horrible business practices Corp didnt do a thing about it

Close your doors and follow Gov. Inslee rules! You big businesses don't care about the people who live here or your employees!

I ordered some things online hoping to avoid entering the store. I was to pickup curb side. I called and called and the phone line was busy so I had to go in the store. How can you have curbside service if your line is always busy?

Kendra at the store in Fayetteville, North Carolina provided great customer service. Several of the associates could learn how to provide better customer service from her. She was very pleasant, professional and patient. I perceived that she actually enjoys her work. I recently relocated to this area and was amazed at the behavior of several of the associates.

The worst experience I've ever had in my entire life never been so humiliated! I am disabled and parked in the handicap parking spot and a store manager came running out with her camera phone and said she was going to have me towed away. I informed her that I am disabled and have a handicap placard that goes on my rear view mirror and she stomped off into the store didn't even apologize. It was on March 18th 11:59 p.m. I was just infecting my cart with hand sanitizer and as I was walking in she was there and she looked at me and yelled at me with a bright red face to get out of her store. I was in complete shock I had done nothing wrong to this lady and she had no right to attack me just because she was in the wrong and embarrassed she had to keep on going on with her little tantrum. Customers were watching her and didn't understand why she was so upset. I will never ever go back to their store again if this is the kind of experience and the way you're going to be treated by them. I have spent thousands of dollars at the store unacceptable Behavior

I have a small drapery workroom business. I ordered 23 yards of blackout lining online because of the great low price. It was for a large drapery job for a pair of 7 widths, 3.5 widths per panel. I chose to pickup at the store near my home. I picked it up on the 3rd day. I assumed that the store cut it because I checked their stock to make sure that they had it. I also assumed that whoever cut it would have enough knowledge to cut 23 continuous yards from a bolt. No... they had added approx a 4 yard piece of blackout that obviously was from a different dye lot and rolled it onto the bolt. There was no way that I could use that along with the rest of the blackout lining sent on a pair of custom drapes and not be noticed. I went back to the Westminster store and explained to the employee my extreme frustration and having to go back and get this corrected. The employee told me that someone in joann's warehouse had cut the order. When you order from online, the warehouse cuts it and delivers it to the store for pickup. How the hell could anyone that deals with fabric and cutting it for a customer not know the simple fact that you never mix dye lots when cutting an order. This has given me a very negative impression on Joann Fabrics and how they don't train their employees.

It would be nice if they would answer their calls and not leave the customer on hold for 30 minutes! Called 3 different stores, had the same experience.

I went to the store located in Keene,NH on a Friday. The woman that helped me was helpful and kind. I went back on Sunday because I wanted to return some foam padding I didn’t need. When I entered the store there was a different woman folding material, I asked if the woman that was working Friday was there and I received a very curt NO. She never asked if she could help me.. so I mentioned that I bought this foam, didn’t even open it and didn’t end up needing it. She asked if I had the receipt and said that I didn’t but..... she cut me off with an eye roll and said “take it up with the manager”. The manager came over, I explained when I bought it, used my debit and apologized for not having the receipt. She also rolled her eyes at me, told me it would be a store credit for half the value. I said never mind, I would just keep it, started to walk away and the first woman said “or came back with your receipt” in the most condescending tone. I don’t feel I did anything to deserve that kind of service. I walked away, felt like going back in and explaining that their behavior was uncalled for, but felt it would be a waste of time. I will never go back there. Should have just gone to Walmart.

I recently visited my son in Las Vegas from South Africa and he googled where i could buy wool. We went JOANN in 2160 Rainbow. Boulevard. Firstly, no one on duty that morning could help me with wool selection. Secondly, I bought $68.84 (13x85g balls) of Wool-Ease, Blue Mist code 023032621159 only to find when I am back in South Africa, that this wool is of all different thicknesses. In one ball of wool there are 4 different thicknesses - chunky, double knit, 3ply and 2ply if there is such a thing. In a sealed bag of 10 balls some are chunky and others double knit. I have photographs.

I ordered 3 yards of a fabric in order to make a skirt. When it arrived, I found a tiny note on the receipt stating that they only had 2 yards left and so my bill was changed accordingly. How enraging! Why wouldn't they so much as send me an email to ask if I still wanted it? At least then my response would have been temporary disappointment, rather than feeling taken advantage of by a company who fails to understand the needs of their clients. I cannot make the skirt I intended and now they will most likely charge me to go through the hassle (not to mention additional cost of shipping materials) to return the fabric, that they could have sold to someone else under honest conditions and had a happy customer. Instead I was charged for something I did not ask for, did not consent to be charged for, and they didn't bother to tell me or ask if I still wanted it. In addition, a separate part of my order has now been lost and delayed in shipping THREE separate times. It was supposed to arrive Thursday, then Saturday, then Monday/today (last day within the expected time frame), and it still isn't in the hands of USPS. I have emailed them (their Contact Us form does not work) detailing my experience as well as asking for a refund for my shipping charges.

Was told package will arrive on Monday. Never did. Supposed to leave package at front door. Never did. Now I have to use my gas to pick it up myself from a post office. They didn't even specify which post office or FedEx location and there are a bunch of them in my city. Horrible experience. Good thing shipping was free with no minimum. Would’ve sucked more if I was charged for it. Never shopping from Joann again.

I found a beautiful fabric to make window treatments for 5 of my windows on Joann's website. The fabric details on the site stated that the fabric came in 6 yard lengths. So I ordered 30 yards (6 yards per window). I received 3 different packages, two different days. One box had 19 yards (6, 5, 4, 4 yard lengths) the second box had 9 yards (5, 4) and the last box had 2 yards, all of which came from different states. Poor customer service. You would have thought that they would have emailed me or called me to say that they didn't have the inventory to send the proper yardage. It took time out of two of my days to return these boxes. Sooo disappointed!

Judging from others, I’m pretty lucky. My online purchase of upholstery fabric, with a 2 yd minimum, is only 1” short! If they do that 36 times, that’s $40 in their pocket. They know what they are doing.