Jo-Ann Stores

A couple of days ago I ordered a $209 sewing machine and somehow got a $180 cricut delivered to me instead I reached out to them the day I got it and I have not been replied to yet.I hope I can get this issue fixed soon. I really love Joann and their nicely priced items, but this has really been a huge disappointment.

I placed an order on April 10th and since then I have not received any type of update. 19 days later still nothing and my order is still in the same status. I even sent an email to customer service over a week ago and even though I got a auto reply stating that someone would get back to me with in 48 hours I still haven't heard back. So I went on their facebook page only to find out that a ton of angry customers were going through the same thing. I noticed that they did reply back to some of the comments so I replied to those comments asking for help with my order. I also sent them a private message, I got a generic reply back that my order is STILL processing. So I warned other customers who were trying to place order and others customers also did to. This transaction has been a nightmare. I purchased a sewing machine for $160 and to not get any type of email from the company since I made the purchase is bad business practices. Paying customers deserve better that this. What makes me even more angry instead of sending out a mass apology letter to customers waiting for orders over the time they state on their website they keep sending me advertisements to try to get us to spend more money. They can't even handle the orders they have now and some customers on there facebook page state that the items they are trying to sell via email are not even in stock. I am not happy and we never give Joann Fabics another cent of my money ever again. So this morning one of the other customer who also commented on their facebook page contacted me. She placed an order the same day as me so she has been waiting a long time also. Anyway she told me they blocked her comments and deleted her questions about her order. So I went to take a look and only to find out they also blocked me and deleted my comments asking about my order from over the weekend. After it hit 19 days I said I want to cancel my order and want my money back. so they deleted, and removed all my comments. I wish they spent as much time as they do deleting comments and blocking customers on taking care of paying customers who haven't received orders orders in weeks. Also I can't even message them like I did before. So now they are trying to silence customer who are asking about the orders they never got. As a business owner for 9 years I find this to be the worst company to do business with in all my years of business and as a consumer as well. I hope my review with help someone who is on the fence about purchasing anything from them and so at least them with understand what they will be up against. They do not care about their customers what so even and have no problem charging your credit cards for items that have never been shipped. How about an option to cancel the order? There is many people that commented on facebook that the ordered items that the website said it was in stock but when these customers order were filled they only got half their order and the still have not been refunded for the items that were not in stock. So this is another huge problem. As a business owner who sold items online it takes 24-48 hours to issue a refund. So why is this company refusing to go into the back end of their website to as least issue refunds daily. I wish I did my research before ordering from them. Now I am fighting to get my $160 back which is going to take over a month on top of the 19 days since I placed my order. I urge you to take a look at their facebook page and read the comments as there are hundreds of people asking where there orders are. Yes they blocked many paying customers who are asking about their orders but they can not block and silence everyone. I have proof of everything I am saying. I never leave bad reviews for businesses but they gave my no choice since they refuse to help me or inform customers on their website that orders are taking over a month to ship. They need to be more transparent to what is going on which there company right now, I understand that due to the virus they are behind just like many other businesses but why is it just them right now that is taking over 3 weeks. I place order from all sorts of online businesses on a daily basis. The only orders that have taking over 2-3 week is anything coming from china and but at least you can track the item and see it was shipped in a timeless manner. There is no excuse in the world to not inform customers who placed orders that it is going to take much longer that what is stated on their website and to give customers an option to to cancel since it is going to take over 2-3 weeks plus just to ship the order. I would have already had my order right now if I order from somewhere else. Because I purchased a sewing machine I wanted to order it from a sewing specialty store so I could ask questions or have better customer support if needed. This was a huge mistake on my part I will never do business with them again.

This is just my disappointment with the online part. I've had wonderful experiences with the in store part. But lacking a Joanns in my town doesn't help. I absolutely love your company and everything! But I don't think I"ll be doing the at home shipping again because I ordered last week and as soon as I ordered I was told items were not available, which is fine because that is the initial time I would expect that to happen, but! I'm getting emails now saying that items aren't available. my Items went from 5 or 6 down to 2. I'm honestly a bit disappointed, especially being someone who has worked in a fulfillment center. I adore this company. It's more just disappointment. I don't want to have to search out another company.

THE WORST SERVICE I HAVE EVER SEEN! I am getting more and more frustrated with the service at JoAnn. I tried to order materials to make masks for my family using curbside service. It kept telling me it wasn't available. I then had the items shipped. They were supposed to be here on Saturday. They still have not arrived. I am in tears with frustration. My family needs these masks to stay safe. Where is my order?

They have the worst website and service possible!!! None of their inventory is correct, so you wait for orders that get cancelled because they dont have them but the system still says they have it. The customer support is rude, they dont reply to emails but because there are no other fabric stores like them you ate almost forced to shop there

Jo-Ann Stores has been absolutely terrible... it is very clear that they do not have the right inventory management and e-commerce systems to handle the current COVID-19 crisis. In fact, they should have simply shut down their websites and not taken orders. I have place three different orders over the past month and all of them... ALL OF THEM were cancelled after 3 weeks. I will use Wal-Mart or some other source for fabric in the future. In this modern age with or without corona, this level of service is just not acceptable. Sadly they had a huge opportunity to make a lot of money and instead are losing customers.

I’ve been to Joanns in Pocatello, quite a bit over the years and at this point I have to say, it’s rare that I have a positive experience going in. There’s never anyone to help, so I have to go searching for someone to cut my fabric, or ring up my items. I always have to wait a minimum of 20 minutes to get a cashier to show up at check out. Because I guess they don’t watch the front? But my latest curbside pickup experience takes the cake. I called to let them know I was outside to pickup my order. Waited a half hour, watched several vehicles behind me receive their orders and the girl working passed my car each time and completely ignored the fact that I’d been parked right in front of the store for 30 minutes. I called again and they said,”Oh we must have got side tract with online orders.” So I’m over it. And won’t be going back again.

We ordered from the website a week and a half ago and after we purchased the items a week later one of the items was cancelled. Also they took the money before they gave us a timeline to receive the items. The website gave conflicting times for store closing hours and the clerk was clairvoyant. She knew where we were without us telling her. The clerk was nice but they do not deliver what they advertise. It was also raining which coinsists of water falling from the sky. Speaking of water, the movie underwater was pretty OK. Flick Master lied to us and owes us a dollar. we are calling the police on him.

When you place a pick up order for Joann’s,it goes to the main office and is then routed to the store.Most store hours have been reduced,because there are not enough employees willing to risk infection to staff the store.There are usually upwards of 50 orders waiting to be filled long before you’ve had your first cup of coffee in the morning.They are filled in order of receipt, so if the person before you orders the last of the navy Kona,it’s gone,,,and the website does not automatically update.You are not charged until you physically pick up your order-a hold is put on your card.You do not get charged for merchandise you don’t get.It is impossible to hold your stuff for more than three days.Do not come and sit in the parking lot,because that will not speed things up.There are two phone lines,Try to be patient.Its not a conspiracy against you.Get a life.

I buy fabric frequently because of my business. I will never buy from Jo-Ann again. After 2 of the rudest employees on 2 different occasions...they will never get my money again.

Another order placed with them has been cancelled. And, it cannot be blamed on the current pandemic, because this has happened to me multiple times before all this started. Ordering from JoAnn's is like playing a lottery--sometimes you might get lucky and actually get your fabric. But most of the time, you spend lots of time ordering, and you never get all the things you ordered. The stores are messy, the employees are obviously treated poorly, and even when they are open, there are long lines. I have given up. Even if I have to pay more, I am going to avoid this company. I can't afford to keep giving them more chances.

They are doing the worst possible job with curb side pick up. We have ordered twice and twice they have cancelled the orders. It took 4 days to do so after waiting for them to tell me it was ready. Your service sucks!!!!!!

My conversation with a person at the Pompano Beach store located at 1131 South Federal today (23 April) at 11:56AM: Me: Good Morning, I need to get some fabric for.... Joanne's Sales Associate: We are not open, you have to go online. Me: I am aware. I need some help with ordering fabric online. May I speak with someone who can provide some guidance regarding ordering fabric online? Joanne's Sale Associate: We don't have anyone here that can help you. Me: OK. I'll contact another store. Thanks. Hangup 12:14PM: Same store... Me: Do you have a manager on duty there? Joanne's Sale Associate: Yes we do. Me: May I speak with her or him please. Manager: Hello. Me: Yes. I called at 11:56AM and talked with someone who was very unhelpful. (I go on to describe the problem). Manager: I am having a hard time hearing you. Me: Is this better? Manager: Yes. Me: I am frustrated because I was told there is no one at your store to give me some help and guidance with ordering fabric online. How do I order fabric that I may or may not be able to return if I can't get guidance first? What's the point of Joanne's fabrics if you cannot or will not help your customers before they order online? Manager: You want to order some fabric? Me: Never mind. I am really frustrated and wanted you to know. I will complain to your corporate customer service instead. IT'S SO SAD THAT SOME PEOPLE ARE NOT MAKING ANY INCOME AND WILLING TO HELP GENERATE SALES YET, JOANNE'S SALES ASSOCIATES ARE GETTING PHONE CALLS FOR HELP IN ORDERING ONLINE AND THEY DON'T APPEAR TO CARE.

I have had the same problem as many others. I ordered on April 1 and got part of my order a week later. I got a note saying they would contact me when the other items were being shipped. I can't start my project without these items. I got an email on April 18 with my tracking number from Fed Ex they said that my order "was shipped" They also charged my credit card for the full amount. I contacted Fed Ex and they said said the they order was assigned a number but wasn't shipped. I wrote 2 messages to them and have not heard back . And they don't take phone calls. If there is a problem with Fed Ex they should just let us know so we can look for what we need somewhere else.

Never got my order! Now I can't get in contact with anyone. Emailed cutomer service over a week ago with no response...tried to call and got message that I have to send an email!! My order was placed 24days ago online, and I recieved a confirmation email with an order number that doesn't track. I understand things are different during this pandemic so I expected slow delivery, not this! If they can't handle the orders they should be closed like everyone else! My first and last time using Joann fabric...worst customer service ever (or should I say non-existent customer service!)

I placed an order at the beginning of the month and it was, quite understandably, delayed. Fine. However, I received an email stating that it was delivered and it was not. We have a clear storm door and picture windows and a delivery person never came to our door. I tried calling but they have shut their phone line AND chat lines down so I sent an email about a week ago and still have not received a response. I understand we are in the middle of a pandemic but customer service is still key. I don’t know where the fabric was delivered but it was not my house and I cannot reach them in order to rectify the situation. If they weren’t the only fabric store in my area I would no longer be doing business with them due to their online customer service.

Placed an order 4/5/2020. About 10 minutes after I got my order confirmation about half of my items were cancelled because they were out of stock. No problem, I'll just cancel this order (since it's all stuff for a project and I need the out of stock items). Nope. Can't cancel a Joann's order once it's placed, you have to wait to receive your items and then return them. Anyway, kind of seems scammy to me since I haven't seen a policy like this anywhere else. On top of this it's 4/22/2020 and I still haven't received all of my order and new things keep getting cancelled everyday. Not ordering from Joann's again.

I had to return my cricut air 2 and sent it back over a month ago. I have no refund and it has been over 4 weeks. I reach out and you can not get anyone to update you on the refund status. They are always busy. This is a real let down. Where is my refund!

I placed an order at a Joann fabric store in Northern Virginia 2 weeks ago for yarn. Within the two weeks I got a single email the day after I ordered my yarn saying that the order had been delayed. I get it’s a tough time right now due to the pandemic, but I didn’t get an email for 2 weeks just to say my order had been canceled. I should’ve gotten an email a lot sooner and I would’ve understood if the item was out of stock, but it most definitely wasn’t when I ordered. They should’ve made it clear if it was out of stock before I ordered. Not ordering from there ever again.

I ordered a Brother sewing machine about 10 days ago (over $500). My bank account was charged just a couple days later and an email from Joann said the order had shipped. There was a “temporary” FedEx tracking number attached, indicated it had not actually been sent to the shipper. So, a week later and multiple emails and facebook messages sent to Joann, with no further updates or replies concerning my $500+ sewing machine order. I know times are hard right now for business. It’s also hard for individuals, and to have my bank account charged for that much $$$ and still nothing shipped (when they say it has).. seems a bit unethical to me. I placed my trust in Joann for this large purchase and I feel truly let down. At least they could hire enough customer service to handle all these issues they are having now.