Jo-Ann Stores

No wonder why there are so many negative reviews on Joann!!! Even though you offer best price for the products , getting the products is painful tasks. I guess I better more somewhere and get it on time instead of waiting on Joann customer service emails or reply!! No response why orders are sending back to sender even after providing the correct address. After reading so many reviews I am no longer interested in going to see their stores!! Its been month, they shipped my order( thank God) but really you didn't post correct address on it??? I doubled tripplled checked I provided correct address and again second time I ordered and it's sending back to sender!!! Advice- Save your time and go buy somewhere else!! It's very frustrating experience!! It's been 2 weeks didn't get any reply from their customer service too!!!

I'm writing to you regarding your recent addition of face masks to your line of products. I can't begin to tell you how abhorrent I find it that you used selling mask supplies as an excuse to stay open during the recent Covid 19 quarantine, selling products to local seamstresses and craftspeople to keep your business going, only to turn around and produce your own mask line, undercutting the price of those very same seamstresses and craftspeople who kept your business going through this pandemic! How do you even begin to think this practice is acceptable? Of course you can undercut our prices, you get your own products at wholesale prices, while we are paying your retail price! I've dealt with late product delivery, shortage of supplies such as elastic, interfacing and even fabric, while trying to be patient with your overworked personnel. I've had cancelled orders of needed fabric, because your online inventory can't keep up with what you actually have in stock. I have made multiple purchases over the course of this pandemic, standing for hours in long slow lines because of limits on how many people could be in your store, only to be told once I got in the store that I could not purchase the quantity of products I wanted, if you even had them in stock, and that I had 15 minutes to be in the store. In exchange with my patience, patronage and tolerance of poor service, you're now going to start selling finished products of sewn items that undercut my business. I will be finding an online store with which to do business, and you can rest assured that it won't be Joann.com.

Unfortunately I came to pick up a order that was supposed to have in the store, curb side that I had to wait 2 hours, and the store just told me that it was sold out and they couldn’t do anything, I just waist my time waiting for nothing and I went to pick up a order curbside order that was very disorganized. If they don’t have condition to be organized, they shouldn’t have the option to pick up order curbside. It is horrible. I wish I wouldn’t put any stars.

I ordered fabric 3 weeks ago and my order still says processing. I tried emailing them but I got no response after a week. I attempted to place the same order to be picked up from the store, after about 2 days my order was canceled. I will be giving them a call. Hopefully someone will answer. Jo-Ann Fabrics & Crafts 330-656-2600

Jo-Ann does not care about their customers. They care about money. They do not set stores up to help customers because that would cost them more money. Their fabric prices are ridiculous for the quality. They think they can charge the same as quilt shops that carry quality material by renowned designers. Even on their website, they force you to order fabric minimums like 2 yards. How does that equal customer service? Their prices are set in the event you use a 40% off coupon. Tools, decor, paper crafting, yarn - all overpriced. They may change when they lose enough customers to have to start closing stores. Let's make that happen. Shop at Fabric.com, Thousands of Bolts, Jordan Fabrics. All places that have outstanding customer service.

Bad! I ordered on three occasions, it says "on stock"then after 3 days of waiting, you receive an email that is no longer available after my card is being charge. That's very frustrating. I placed another order a week ago, to be shipped and give me a tracking number but that number doesn't exist.

Like others - Three times I tried to order. Each time, I ordered several things on the website. All were shown as "in stock". Within minutes or days they started to cancel the things I had ordered. By the time they were done, I was paying $7.99 for shipping twill tape instead of the order of yards of material and other things. A compete rip off. It does me no good to have twill tape and no elastic or fabric for masks. The best they could do (after numerous emails asking them to cancel the order - which they didn't do) was that I could call them and go through the entire order again. Geez. NO THANKS

I ordered fabric to make face masks on 5/2 (at a dramatically inflated price) and received shipping confirmation on 5/12 but the tracking information hasn't been updated since then and I never received. It Is obviously lost so I tried contacting Jo-Ann requesting status update thru the form on their website but received no response. After several tries, I sent several emails directly to customer service requesting that they reship but still no response. It’s been nearly 2 weeks since I initially contacted them and I’ve been sending daily emails simply requesting a refund and still have heard nothing.

Today on Sunday, May 24th , We went to shop Masks at the Joanne store, in Ontario Mill Mall neighborhood , we stayed in line for about hour and a half, we were there when to store opened this morning. They we letting in only 5 customers at a time, They would not let us in when 1 customer come out , they waited until all 5 come out , if you were with your spouse , you are considered 2 people and have to wait till another 5 come out, when I approached the lady at the door to make suggestion that it is ok to wait in line may be 15to 20 minutes but not hours , we waited hour and a half , I asked her to request customers to limit their shopping to what they need now rather than hanging out in the store, and if somebody still hangs it out ok , she refused to take suggestion and iadvertently blame the customs , she was in considerate to the people staying in line for long period of time, very poor customer service , people take customers as granted but not she does to realize without HAPPY customers , you are non existent . I would not shop at this Joanne store in my lifetime, this is it !!!

I placed an online order earlier this week on 05/18/2020 and although my shipments were split, Jo-Ann's managed to get most of the delivery by the end of this week. They also sent me an e-mail saying my package may be delayed, but it arrived this morning. Thank you to all the workers from the ordering to delivery process. I am extremely satisfied and thankful.

Place an curbside pickup and keep on giving and error message to where that is saying that there something is wrong with the card I used, then I try another card thinking maybe it was just the card that I used. Nope, wrong it not the card it the website. I have call and stated on the automatic recording “with the high volume will need to redirect to email only” I’ve email them twice and according to the fine ALSO “high volume”, it will take a while for them to get to you too. SO I DON’T RECOMMEND curbside pickup. Need fabric I recommend to other store that you can walk in with the limited and safe way to you and other. Like Hobby Lobby Or Amazon, yes it might be a little more but it better then JoAnn. WHICH they now loss another customer.

I ordered close to 50 yards of fabric in addition to some tools; over $200 in supplies. They canceled half the order after the first week. It was unfortunate, but I understand that in times of high demand there can be a lag in updating the website. Then, a week later, they canceled the rest of the order. The email didn't even bother telling me that the entire order had been canceled. Rather, it simply stated that some items had been canceled. I had to look up the order on the website to see that they had marked it "completed" after cancelling everything. Everything. They took 2 weeks and then canceled everything in a $200+ order. It seriously took 2 weeks for them to figure out that they have NOTHING I ordered? Unreal. What a complete waste of my time. I will never go back.

After waiting a MONTH for some fabric online, they piece-meal shipped one fabric at a time. In the mean-time, I used the pick up in store option to replace some of what was initially ordered. Each order there-after, their prices SKYROCKETED. After buying a bunch of fabric to make masks and sell to the neighborhood, they ship more of the ORIGINAL order that they never sent. Three items still exist on that original order, but there is no way to cancel and no one to call at customer service. To top it off, after buying ALOT of expensive fabric from them, they decide they are going to SELL masks themselves for practically nothing!!! They are competing against the people buying their fabric. HOW RIDICULOUS! They need to decide if they are going to sell fabric or if they will sell masks.

Worst Covid assistances! Their website stinks as if you need curbside services due to severe high risk or ship to home Joann requires 2 yard minimum on fabrics. When order placed to ship most items not in stock after it said it was when ordered. Been shopping Joann for 50 years .... NEVER AGAIN ! NOT HELPFUL TO HANDICAPPED NOT HIGH RISK DURING PANDEMIC SHAME ON YOU !

I placed an “order online curbside pickup” on May 13. All items were available at my local store in Paramus New Jersey. 9 days later later I got an email saying the entire order was cancelled and that the items were not available. How disappointing. I WILL NEVER NEVER NEVER ORDER FROM THEM AGAIN!!!!! Don't blame the virus, I blame the company!!! I was an extremely loyal customer up until now. If you want the company to survive you MUST change the way the on-line ordering is fulfilled. Curbside pickup should have been done in 2 days, virus or no virus. Is it the inventory program that is flawed, if so then get rid of your programmers.

A month ago I placed an order for thread and fabric (all of which were supposed to be in stock). Some of the thread came in packages of one or two about 7 days apart. Today I received an email saying the balance of my order had been cancelled because the merchandise was no longer available. Thank god I've found more reliable sellers of what I need with higher quality merchandise at lower prices. Joann's SUX!

I placed an “order online curbside pickup” beginning of May. All items were available at my local store. Three weeks later I got an emails saying the entire order was cancelled. How disappointing.

This company is unbelievably bad. Start with the online ordering process. You put something in your cart, go to checkout, it is not available. Not just one item, numerous items in one order. Or, you complete the checkout process and a few minutes later, you get a message that your order is canceled. Item is unavailable. Or you complete checkout, wait 2 weeks for your order; check the order status and find out the item is canceled. This happened to me with two orders. In should have learned my lesson but I thought I would give them another chance. This time I chose curbside pick up from the Joann Store aboutb10 miles away. It has been 8 days and I am still waiting. Further, they give you a number that you are to call when you arrive to pick up that order. No one has ever answered that phone line since I placed the order. Will they pick up if my order ever becomes ready for pick-up? I am done with this store. I will go to a small, independent store once my area reopens retail. In the meantime, my mother leaves in an area where retail has re-opened and has no Joann stores. She will buy my fabric from there and send it to me. She could send it by boat and it would still arrive before an order from Joann. Update. Less than two hours after this review going live, I got several emails from Joann Fabrics listing each item I had ordered was no longer available and my order was canceled. Coincidence?

Joann.com is a joke i waited a month to get an order they sent me the wrong color merchandise instead of telling me it’s out of stock and the item is still on the website for sale. Then I reordered (i needed more yarn and had no choice) this time i had some items shipped and other items for store pickup...the shipment is supposed to arrive tomorrow and some how the knitting needles i ordered for store pickup (because i wanted them sooner) are still not ready! How long does it take to bag knitting needles???????

I ordered some elastic in March. I understand it's in short supply I but the website said it would be delivered in 6 to 10 days. After nearly a month, I emailed them and asked to cancel the order as I had ordered elastic from Etsy in the meantime and it arrived within days. I never got a response. The elastic finally arrived over a month after I ordered it. It was supposed to be a roll of elastic but it appeared that someone had just balled up a length of it and crammed it in the envelope. It was an absolute mess. Then I had to get permission from Joann to return it. It took ages to hear back from anyone and they said they would issue a refund. I haven't heard anything since and have not received a refund. Don't even bother trying to leave a review on their website. If it's negative against them in any way, they tell you they're not posting it! Here is my review, followed by their reasons for denying it because they said I violated their rules! That's how they get such a good rating on their website but nowhere else: "Messy order Item took almost a month to arrive after stating it would be here in 6 to 10 days. It was not a roll, it looked like someone had just cut off a length of it, balled it up and shoved it in the envelope. Since it took so long to arrive and was such a mess I will be returning it." And here was their reasoning for how I violated their rules. Huh??? Writing Guidelines: • Keep your review focused on the product. • Refrain from mentioning competitors or the specific price you paid for the product. • No obscenities or discriminatory language. • No ads, "spam" content or references to other products, offers or websites. • Do not include any personally identifiable information, such as full names, email addresses, physical address or other forms of contact information. Edit your review