Jo-Ann Stores

Ordered the wife a new Singer sewing machine for our anniversary. Online was slow....so slow the Singer didn't arrive until after our anniversary. Customer service was of no help when I called a week after I ordered it to see why it hadn't shipped yet. It would seem that I was transferred to a call center somewhere in the middle east so there was a language barrier. I received emails stating that FedEx was the hold up. After it shipped from Texas it took more than a week to get to Florida. I received an email stating it was delayed in Georgia. Anyways, I will never purchase anything else from them.

I ordered online Dec. 1. Just received my items Dec.17. Didn’t get my craft supplies in time to actually use them. Luckily they ended up cancelling the craft ornaments I had ordered. It says they will notify you but I was never notified. Looking up the order it says cancelled but on other things it says processing so I don’t know. Then they sent me 2 of the same ornaments and left out one of the ornaments I was really looking forward to. No easy way to try and fix this issue. Very disappointed and will not order online from them again. There’s a reason for their $2.99 shipping.

They are the worst!! Ordered fabric on 12/5/24. Called multiple times and was told whole order would be here by 12/19/24. No. Only part of my order has been delivered and they have no idea when the rest is coming. Seriously over 2 weeks and still waiting. They are awful and their customer service department is a joke

WORST COMPANY TO DO ANY ONLINE BUSINESS WITH! They cancel items and never inform you that they are out of stock--even though they were in stock when ordered. They leave items "processing" that are clearly not in stock, and don't care. They also do not let any payment companies like Klarna, Affirm, or paypal know when they cancel items, but still take payments for items never received!

Joann’s customer service representative aren’t friendly at all. The shipping is horrible. It shouldn’t take two weeks to ship what you ordered. Then doesn’t want to cancel your order and give you a refund. I will not be placing another order with them again, it’s just ridiculous.

I placed an order November 25th. They took a full week to finally ship it and a week after that the order still hasn't arrived. I went to check the order status only to find two of my items have been cancelled with no explanation. There is an FAQ on the site that says they reserve the right to cancel at their sole discretion, apparently without any notification. Absolutely horrible business practice and customer service never responded to my inquiry about it either.

I ordered yarn on December 3. I expected it to at least be shipped in 3-5 days. After being on hold for nearly 30 minutes, there are rude customer service people that just tell you to wait. He said it should be shipped by today, Dec 9 and I should receive it by Dec 18. I will NEVER order from them again. I couldn't even cancel my order even though it hasn't shipped. I can't believe how horrible they are!! I don't have that must time to waste!!!

I placed a order and it appears to be lost or either they can't keep up. I sent a text for a status from them on my order with the confirmation number. Their reply was they are extremely busy and they'll get to me soon. It as been over a week and no reply to date

I am so upset with Joanne’s. The late orders and separate orders sent are all minor issues and can be tolerated however when you charge my account several times for 1 order this becomes an issue. I ordered on the third of December which the full amount was removed from my account. When shipping from different locations it charges you again separately. Eventually the do drop the pending charge but has my account in overdraft for 53.00 which will cost me now two separate overdraft fees. I’ve never noticed before because I have the money to fall back on but with holidays bdays and Christmas shopping I have spent more then an ordinary month. Maybe not charge until you ship like Amazon. Or when taking the funds out a credit in you chart and remove when shipping but this double charging is not professional. Unfortunately Joanne has access to certain products first so you have to buy from them. Be prepared if purchasing online for this to take place.

I placed an order online with Joann's Fabrics. My credit card was charged for the full amount of purchase. It is now day 10 after my purchase and Joann's has charged my card for three individual shipment amounts, while HOLDING my original payment in full. After 10 days and no delivery, I contacted customer support to be told that they will escalate the charge problems to the "people upstairs" and I should "hopefully" have a resolution in the next 3 to 5 business days. Bottom line: If you can't afford to pay for your order twice - and then wait for the refund of the original hold - DON'T ORDER FROM THEM.

I placed an order with joann.com for about 50 skeins of yarn. Three skeins were missing when the yarn was delivered. I immediately contacted Joann's. I have now contacted the company three times about these missing items. I received an unhelpful AI response to the first email and no response at all to the next two. I'm so disappointed in Joann's.

Was at the great Northern store today to see dogs in the store. Turned off by buying something figuring I would get it home and be covered with dog hair and smell like dog with all the fabric in that store I can’t believe dogs are allowed. disgusting.

Christmas paper marked down 60% but the cost was $10.99 a roll. WTF? I got way better paper at my local grocery store for a fraction of their 60% off lie.

I placed an online order on Nov.20 for 4 items. I received one item. Another item was shipped but 10 days later I still don’t have it. I called customer service this morning and my other 2 items were cancelled. Joann’s didn’t notify me of the cancellations so I have been checking the status of the items everyday. I am so disappointed. I’m done shopping at Joann’s. They have lost my business.

Everything I ordered is high quality and exactly what I was hoping for. The shipping process was reasonable for the holiday season and they went above and beyond wrapping my items and making sure they arrived safely and intact. I will definitely be shopping with Joann's more!

When I walked in she walked away. I went to her and explained that I thought I was over charged. Actually what I got was not on sale. She refunded my money. But she was rude about it. I went to find what I wanted and she followed but stayed behind the cutting desk. I asked for her several times for help and she did not budge or even try to help. I got frustrated and said I was leaving. I told her she was rude and she told me "I think your very rude". I told her I would not be back she said "good". If that is how customers are treated I will go elsewhere. I did a survey and asked twice for someone to call me. I have never received a phone call back.

i placed an order end of august and still not received. since then i have chased numerous times and keep getting told it will be with me in a few weeks and i still have not received . when requesting a refund im told that’s not possible and my order will be resent . 3 months later i am still waiting

I paled an order online and was charged the full amount in my bank account. When each product shipped, there was another pending charge for each item as they shipped. This put a hold on my money. NEVER BUY ONLINE!!

I ordered my fabric online for pickup. However, I failed to realize that I would need the same kind of fabric cut into 3 yard pieces. So when I drove all the way across town to get it cut correctly, they said they couldn't cut my fabric because there were other people in line. Meanwhile I had waited in line for ten minutes with my number for my turn and the worker said since it's the holiday season we can't do custom cuts and told me they would only cut my fabric if there was no one else in line. They were cutting everyone else's fabric with some customers having more fabric than I did but refused to cut mine.

Like most of the reviews here, I also wish that 0 stars was an option. And I wish I had looked at the reviews before purchasing. I placed an order on October 26th, all the items shipped separately, one item arrived broken (and the broken piece was not in the package so it was presumably packed up and sent to me already broken), then on November 10th I was told that the rest of my order (half of my total order) was canceled because it was out of stock (which all but 2 things were and still are in stock) but that I could reorder them (????) and call them to try to get reimbursed for the price differences and for shipping (make it make sense). I asked customer service to escalate my issue to someone who could tell me why my order was canceled and now I have to jump through hoops to get the items I order over 2 weeks ago, which they refused to do and signed the email “until next time.” I simply responded “oh, there will not be a next time.” Terrible service and even worse customer service.