Jo-Ann Stores

I have ordered online twice from JoAnns. The first time I received a box with T-shirts that I never ordered and I did not receive my ordered items. They did refund my money. The second time I received notice that my package had been delivered but it was sent to In. and NOT Colorado. There is definitely something wrong with their online ordering. I will not be using them again.

Horrible customer service. They take your money without giving you the correct amount of items. Never buy from them, ever.

The JoAnn store in Shrewsbury, MA is completely refreshed and well stocked. They have every up to the minute sewing and craft trend, and their staff couldn't be friendlier or more helpful. The managers are thoroughly professional and first rate in every way. During the shut down, I was delighted to be able to buy a Janome sewing machine via their curbside pickup, which was an amazingly orderly and smooth process, though it was early in the pandemic and there was a long line of cars awaiting pickup orders. I ordered the machine online and picked it up at noon the next day. I am a 17- year frequent customer of this store and have enjoyed every single visit!

I ordered a dachshund figurine for Christmas. My first order was lost or sent to the wrong address. Ok. They credited and said I could reorder. So I reordered a couple days ago and now they cancelled my order because it's not available. Very disappointing. Have never ordered online from them b4, wont again.

I have never heard of you unable to modify your order. WHY can you not modify your address?? Customer services told me I would need to re-order the whole purchase. Customer service should have access to do this or we should have access to modify our own shipping info. I will never order here again. Back to AMAZON I go! Customer services was also not knowledgeable about anything.

At the JoAnne Fabrics in Crestwood, IL. Omg, been standing in line for 20 minutes already! They are EXTREMELY SLOW!!! The store is not asthetically pleasing.

If there was a way to proceed without even a one-star experience, that's what I would do. Don't ever order online from Joann. Twice I've tried that and twice the package doesn't arrive. I get email notification that it has arrived, and it has not. The local stores aren't much better. Poorest service, bad attitudes, and frustration.

I ordered a Cricut for my daughters birthday. It finally came and was obviously used. The machine was just thrown in the box with the cord on top and the sticky sheet had hair all over it. Contacted Joanns and they really didn’t seem to care and said they do not ship replacements. What a shame, they used to be a good store. We will be returning it and going somewhere else

I went to the Dunedin, FL store a few weeks ago to get fabric to recover my kitchen chairs. There were lots of employees working on the floor and when I approached a few with questions, they acted as if I was terribly bothering them. I'm not that "in the know" with fabric and needed some help. Not a good experience and left a bad taste in my mouth about Jo-ann's in general. Just about every employee I encountered was not very nice. Makes me not want to do business here. What happened to this store?

Employees dont care about the customers. Nasty customer service. Came in to return fabric. Waited in a long long and was told to go to the fabric counter to remeasure. Went to the fabric counter and I was told I have to take a number. Waited 20 minutes to then go back in line to return which was another 20 minutes. Never ever shopping at Joannes again.

Their customer service is horrible. There website doesn't work. You can't place orders. What happened to them?

They are a bait and switch company. They offer on line discounts but they does not include prices that you would find in the store. Then If you want to save shipping by picking up in the store good luck with that! Most of the time its not available for store pickup and they want to charge you shipping. They need to go the way of AC Moore.....belly up!!

What a joke. I ordered 4 days ago and immediately half of my order was cancelled. I was frustrated but ordered some other fabric and that order was cancelled immediately. I then was checking my bank account today to find my entire order has now been cancelled so here I am 4 days later looking for a company that isn't an absolute shitshow to order from so I can buy the fabric that I really need.

Great, I was informed AFTER my order went through of cancelled items that are crucial to our project and now I’m missing the key piece. Would’ve been nice to know before hand so I could’ve added to a different website’s order. Wish I could cancel my whole order instead. Useless!

I ordered on line..it said I could the 20% on my order..all said and done this is at least the 3rd time I tried to use a coupon.that said it was on everything.. NEVER ANYTHING I ORDERED...I will not order again from them..SO MANY BETTER ON LINE

Just spent a couple of hours picking out fabric. I chose 4 fabrics to ship to home. Within 10 minutes of pacing my order EVERYTHING was cancelled. Spoke with a customer service rep online and he blamed it on COVID. We all know the pandemic has affected supply. But if you do not have an item in stock why are you trying to sell it on your website?

I made a purchase on the computer for 159.72 and they didn’t have everything in stock. I was picking this order up at the store in person. So the charge was holding at the bank. When I picked the order up. The true charge was 131.15 they took a separate amount out and continued to hold the 159.72. I also made a call to order what they didn’t have to be shipped for 28.54 and 1 item they didn’t have so it took it down to 25.84 and they held the 28.54 also along with 159.72. I called the bank and Joann customer service. Joann said all they could do was email the bank. That it was the banks duty to release the funds. That is false information. I had to 3 way call the bank and Joann and it took that call to release the extra funds back to my account. They had no right to make extra charge. They should of took the amount out of the original purchase. Shame on them. I will change my card and private information Don’t do business with them not online or on the phone maybe in person. But not any other way

This is the 2nd time i ordered on line from Jo-Ann's and was told my package was delivered and it is no where to be found!!! On line they tell you to look in the bushes. It's not in the bushes!!!!! I have tried calling and emailing and have not had any luck speaking to anyone or have not gotten a response from anyone either time. THey took payment for goods not received. DO NOT ORDER ON LINE! Nor will I step foot in the store again.

Generally, JoAnn’s has fairly good deals on many items and fabrics. Online/Store-pickups is the absolute worst! I was charged twice for my order of $83, since I picked up my order on a Friday, there was nothing anyone could do anything about it. They refused to pay overdraft fees incurred due to the duplicate charge. I will never purchase online from this business.

Let me just start off with my 1 star review...if I could have given them zero stars, for my most recent order, I would have. I recently purchased 5 skeins of yarn from them and 3 skeins (so far) were remnants. There were so many fuzzies, knots, and breakage I lost track of the number. I sent them an email through their site, that came back to me as undeliverable. I've been purchasing from Jo-Ann for years, but I can tell you I won't be purchasing from them again. They sell junk at a higher price...but junk all the same!