Irwin Mitchell is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
Katie and Flora were exceptionally good. They both took the time to explain everything I didn’t understand. They was both helpful and accommodating. They was always able to help me with anything I needed. They were flexible with my schedule and communicated with me well.
My claim started over 3 and a half years ago. Deborah and her associates have been incredible since day 1, always very patient with myself and the communication was impeccable, if I ever needed clarification on any matter they were outstanding in explaining in a way I understood. They fought for me and that I will forever be grateful for.
Kate has been absolutely amazing from day one! She’s so supportive explaining everything and guiding us through the whole process, showing genuine compassion & care, whilst maintaining her professionalism. Kate’s shown so much dedication to our case, to achieve great results. We really can’t thank her enough & couldn’t have wished for better!!
Working with Irwin Mitchell on bringing a discretionary trust to a close was a very positive and reassuring one. We had no previous experience of dealing with a trust, but we were guided through the process with comprehensive information and explanations, that we could all understand and act upon. Our contact at Irwin Mitchell was very efficient, easy to communicate with, and had a very good knowledge of this legal area. Thank you for making this process so painless!
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I was a client of Irwin Mitchell Solicitors, and I couldn’t be more satisfied with the experience. Victoria was absolutely outstanding—she was professional, compassionate, and guided me through every step of my case. Her dedication and expertise led to a result that has truly changed my life. I highly recommend Victoria and the team at Irwin Mitchell to anyone seeking legal assistance.
Date of experience: November 26, 2024
We are very happy with our solicitor Alex as we found her to be very sympathetic to the situation we have found ourselves in and also found her to be very easy to talk too and very helpful in all discussions. Alex is also very efficient and knowledgeable and reassuring when dealing with our claim, which made the experience less stressful knowing she was only on the end of the phone if we had any questions or queries. We would highly recommend Irwin Mitchell to anyone who found them selves dealing with the same circumstances.
Date of experience: November 26, 2024
A law firm better than any other. Always made sure i was kept up to date throughout the whole process, Communication was great and easy to understand if not was explained in a manner i understood. All in was by luck i found this firm and honestly would recommend this firm to any other individual looking to get the best possible outcome without out stress being placed upon you
Date of experience: November 25, 2024
The service provided by Irwin Mitchell went far and above all expectations, the effort and diligence from all who dealt with our case proved invaluable and cannot be praised enough. We will be forever grateful to all of the staff at Irwin Mitchell and can without reservation recommend them to anyone who is looking for the service they provide so competently.
Date of experience: November 25, 2024
I got in touch with Ellie Robinson of Irwin Mitchell to update and make a new Will. Ellie listened to what I was wanting, kept in touch via email and has been so lovely and professional throughout. My new Will is now complete. Five star customer service, thank you
Date of experience: November 25, 2024
US
Our experience with the team that dealt with our case were absolutely brilliant and always at the phone if needed. Michael and Leila gave us so much support at a very difficult time. Would highly recommend this company.
Date of experience: November 25, 2024
I have been using Irwin Mitchell, with the support of my wife, since 2019 in respect of medical negligence which resulted in catastrophic life changing injuries. My solicitor Alexandra Highfield has and continues to go above and beyond her professional duty in respect of my case. I cannot praise Alexandra Highfield enough for her support, excellent communication, outstanding professionalism and understanding of the impact of the catastrophic injuries have had, and will continue to have on my and wife's lives. We have also had amazing support and excellent professional input from Moska Junbish (Paralegal). I highly recommend Irwin Mitchell for their excellent and professional service,in particular Alexandra Highfield (Solicitor).
Date of experience: November 25, 2024
