Irwin Mitchell is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
Katie and Flora were exceptionally good. They both took the time to explain everything I didn’t understand. They was both helpful and accommodating. They was always able to help me with anything I needed. They were flexible with my schedule and communicated with me well.
My claim started over 3 and a half years ago. Deborah and her associates have been incredible since day 1, always very patient with myself and the communication was impeccable, if I ever needed clarification on any matter they were outstanding in explaining in a way I understood. They fought for me and that I will forever be grateful for.
Kate has been absolutely amazing from day one! She’s so supportive explaining everything and guiding us through the whole process, showing genuine compassion & care, whilst maintaining her professionalism. Kate’s shown so much dedication to our case, to achieve great results. We really can’t thank her enough & couldn’t have wished for better!!
Working with Irwin Mitchell on bringing a discretionary trust to a close was a very positive and reassuring one. We had no previous experience of dealing with a trust, but we were guided through the process with comprehensive information and explanations, that we could all understand and act upon. Our contact at Irwin Mitchell was very efficient, easy to communicate with, and had a very good knowledge of this legal area. Thank you for making this process so painless!
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Tina Thapa has been great dealing with my claim, she is always on hand to help with any questions I have and always goes above and beyond to help her clients.
Date of experience: December 20, 2024
I am very pleased with the service I have received so far and have always been kept up to date with how my case is going. I am looking forward to a conclusion in the near future
Date of experience: December 20, 2024
US
I had a great experience when I initially contacted Irwin Mitchell, Emma was very helpful and professional. However my interaction with one of the lawyers, Tina, was awful. She didn’t call at the agreed time and to add insult to injury was short toned, abrupt and completely lacked any interpersonal skills. All in all was a horrid experience. In future please be more mindful of how you communicate with potential customers; particularly those who are in difficult and sensitive situations. We are coming to you for help and advice. Some kindness and consideration would go a long way. I would not recommend.
Date of experience: December 20, 2024
Lauren at Irwin Mitchel was always very professional & very caring in what was a very difficult time for me.
Date of experience: December 19, 2024
My solicitor (Hema Rana) has been great in our claim process. She has been very helpful in explaining the process and answering any questions. I will be recommending Irwin Mitchell to family/friends.
Date of experience: December 19, 2024
Hema Rana (Solicitor) has been excellent and helpful throughout our claim process. She has clarified everything to me clearly and has always been available to answer any questions. I will definitely recommend others to use Irwin Mitchell. - Zarida Begum.
Date of experience: December 19, 2024
US
We used Irwin Mitchell for my brothers case. The case was held by Hema Rana, her and the rest of the team were brilliant. She was very helpful and supportive. She always kept us updated on the case and was always quick to respond to any queries we had. I will definitely recommend Irwin Mitchell to everyone.
Date of experience: December 19, 2024
US
Our experience with this law firm has been incredibly productive, thanks to their hard work and dedication. Their efforts have been instrumental in reinstating our sponsorship licenses. We truly appreciate the detailed explanations and commitment at every stage, which have enabled us to meet the necessary requirements to maintain our sponsorship licenses as a company.
Date of experience: December 19, 2024
