Save your money
I signed up for an intensive driving course and paid £350 to have them book my test and find an instructor. Honestly, I later realized I could have done all of this myself. The £350 is essentially for something you can easily manage on your own – booking a test date and finding an instructor. My main issue, however, was with the instructor they assigned to me. He had a very negative and aggressive demeanor, which made me feel uncomfortable and unready for the test. I decided to cancel my test because I didn’t feel confident at all due to the instructor’s attitude. When I contacted the company to request a refund, I was passed around in circles. I was told they were a third-party service and that I needed to contact the instructor myself for a refund. If I’m paying a third-party company to organize this for me, I expect them to handle the communication with the instructor, not leave it up to me. After a lot of back-and-forth, they finally processed my refund for the test and remaining lessons – but only after emailing the instructor on my behalf (with me copied in). In the end, I’m glad I got my money back, but the process was frustrating and time-consuming. Be aware that once they take your money, they basically leave you to handle everything yourself. If you want a test date, just wake up every Monday at 6 a.m. and try to book a cancellation slot. Find your own instructor locally and pay them directly. To the team: Please don’t bother replying with the usual ‘you contacted us too late’ excuse, because I know exactly what you’re going to say. I’ve heard it all before. I just wish I could attach the screenshots of the back-and-forth emails to show how unhelpful and disorganised this experience was. Do yourselves a favor and avoid this company entirely.