Intelligent Insurance

4.466666666666667 out of 5 stars
4.5
Great60 reviews

TrustScore

4.5
4.466666666666667 out of 5 stars
Great
5 out of 5 stars
44
4 out of 5 stars
9
3 out of 5 stars
2
2 out of 5 stars
1
1 out of 5 stars
4
60 reviews in total

Review summary

Intelligent Insurance receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about expensive and customer service.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
4 out of 5 stars
4/5

Person on telephone very helpful

Person on telephone very helpful, but I found website bit vague in places. For instance changing card number, & adding v...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

First class customer service

The Rep was most helpful, patient and non judgemental. Please keep up the good work. Thank you

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0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

Easy Cover Change…

Once I got my Cover changed everything went very well Thank you

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0
🔥 High engagement
POPULAR
3 out of 5 stars
3/5

I couldn’t add a recently purchased…

I couldn’t add a recently purchased item to my current plan so had take out a new policy at a higher premium. Then disco...Read more

0
0
🔥 High engagement

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3 months ago
5 out of 5 stars

Best insurance price policy I could get

Best insurance price policy I could get

Helpful?
Iona Gibson
Iona Gibson
1 reviews
3 months ago
5 out of 5 stars

Sam sold house insurance to me on the…

Sam sold house insurance to me on the phone today. He was professional, understanding and patient with my many questions. Thank you very much

Helpful?
Angel
Angel
1 reviews
3 months ago
1 out of 5 stars

Confusion around payments being collected on renewal

Confusion around payments raised a formal complaint , different dates given confusion around information Had this policy 2 years won’t be renewing after this year already looking at other insurance companies The team think it’s acceptable to not know when payments will actually come out of the bank as a single parent carer with limited income it’s the least an insurance company should be able to do

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Mrs V Jarron
Mrs V Jarron
1 reviews
3 months ago
5 out of 5 stars

Accepted Insurance quote……..

I spoke with Sam who carefully answered every question and couldn’t have been more helpful. Polite and well spoken.

Helpful?
3 months ago
5 out of 5 stars

Great experience of customer service and excellent value

I obtained a quotation for home and contents insurance but needed cover while on prolonged holiday. They quoted quickly and at a price which was massively lower than their competitors. One of their agents called me before I had accepted to ask if I had any questions and was very pleasant and polite. When I called back later the perosn I spoke to was equally helpful and arranged my cover. Overall a very efficient service with amazing value for money.

Helpful?
Rob Ashfield
Rob Ashfield
1 reviews
3 months ago
5 out of 5 stars

Rachel was excellent!

I spoke to Rachel today and she was professional, informative and went an extra mile to try and see if she could reduce my renewal quote, very impressive. She was polite, efficient and effective in what I'd asked her to do, even more impressive! Thank you Rachel!

Helpful?
3 months ago
5 out of 5 stars

Jack was most helpful and made the…

Jack was most helpful and made the process very easy as insurance can be a minefield making sure you have the right cover. They had more cover for the money than other quotes so it was a no brainer to use them and it was nice to be able to talk in person rather than use comparison sites which appear cheaper but you don’t get the same cover or service.

Helpful?
karen carter
karen carter
1 reviews
3 months ago
5 out of 5 stars

Great price and very knowledgeable.

Great price and very knowledgeable.

Helpful?
3 months ago
4 out of 5 stars

Easy to reach on the phone

Easy to reach on the phone, friendly, helpful and efficient.

Helpful?
Rob Perry
Rob Perry
1 reviews
3 months ago
5 out of 5 stars

Great support from Rachel today!

Great support from Rachel today sorting out a minor account change with online chat :)

Helpful?
Brenda Walker
Brenda Walker
1 reviews
3 months ago
5 out of 5 stars

Answered my questions quickly

Answered my questions quickly

Helpful?
Martin
Martin
1 reviews
3 months ago
4 out of 5 stars

Competitive price no hassle renewing my…

Competitive price no hassle renewing my policy

Helpful?
3 months ago
5 out of 5 stars

One phone call and everything sorted

One phone call and everything sorted. All quick and efficient.a relief as can be stressful

Helpful?
Bob Drizzle
Bob Drizzle
1 reviews
3 months ago
1 out of 5 stars

AVOID, not sure why 4.4 rating with so many negative reviews

Wasted 30minutes getting a quote off these cowboys, came back with a £1000 premium and an exclusion/ endorsement to ensure my locks were adequate, are they having a laugh? 9 years no claims history and they think my locks are insufficient. At the price they're charging, they should come change the locks and they'll still make a sizeable profit.

Helpful?
G Smith
G Smith
1 reviews
3 months ago
5 out of 5 stars

Great renewal price,very grateful

Great renewal price,very grateful. I wish more companies respected their customers who don't make claims. Easy to renew, thanks.

Helpful?
Rebecca Mason
Rebecca Mason
1 reviews
3 months ago
5 out of 5 stars

Rachel

Rachel was quick to respond and friendly.

Helpful?
3 months ago
5 out of 5 stars

Easy to deal with online

Easy to deal with online. They provide cover for older and unusual buildings

Helpful?
David Woods
David Woods
1 reviews
3 months ago
5 out of 5 stars

Very friendly and patient help

Very friendly and patient help. The agent managed to get all my queries sorted out in quick time and I'm very grateful ! Return calls when he was on other calls were very quick too

Helpful?
marie Heath
marie Heath
1 reviews
3 months ago
5 out of 5 stars

Simple and easy

It was so simple. They had all the information at hand. The format/layout was easy simply and easy to read.

Helpful?
3 months ago
5 out of 5 stars

Home (Buildings) insurance

I was shocked when my home insurance quote came in from Nationwide ( RSA ) this year, it has gone up dramatically in two years, this year going up to £639. A rise over the two years of almost £380 so this year I searched around and found that Intelligent Insurance were the best by far.

Helpful?

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