Review summary

Huws Gray receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

LB
Avoid!!

Enquired about prices for door and window over a year ago and still awaiting a response. Then I asked for prices for 2 internal doors the same as the ones I had bought from them a couple of years ago. This company told me that they were awaiting on their suppliers to respond and that was the delay. Unbeknownst to them, I contacted these suppliers and found out that they had not been contacted by Huws Gray and didn't know anything about it. Meanwhile, I've been waiting over a year now to get a job done and told continuous lies about materials. Not a trustworthy company and no customer care - they don't want your business. If you can get materials elsewhere, do so. This company are not reputable

Great service

I get all my materials from Huws Gray Doncaster branch , service is great most of my orders are handled by Pam her help and understanding when ordering is the best, and is why i keep going back for my materials , well done she’s a credit to her company

Huws Gray Ruthin

Huws Gray Ruthin - straight forward, placed order, paid money, delivered quickly, tricky lift over the fence, polite driver, bosh.

Blochairn Huws Gray

What a great company to deal with, from the start of my order till the delivery, very knowledgeable, polite, and reassuring. They kept us updated and the delivery was within a couple of days. Blochairn staff, Conor, Samuel & Bobby were amazing.

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All reviews

993 total β€’ Write a review

Showing 801 - 810 of 989 reviews
MJ
5 out of 5 stars

Fast delivery and a friendly service…

Fast delivery and a friendly service thank you

Date of experience: May 15, 2018

ST
5 out of 5 stars

Bought a slab circle and squaring of…

Bought a slab circle and squaring of kit , excellent value for money and delivered promptly. Excellent service .

Date of experience: May 15, 2018

IE
5 out of 5 stars

A faultless transaction

A faultless transaction, great service

Date of experience: May 14, 2018

EM
5 out of 5 stars

Prompt service

Prompt service, high quality materials, excellent competitive pricing, and very good delivery service. Would highly recommend them to others.

Date of experience: May 14, 2018

MJ
5 out of 5 stars

Excellent customer service

Excellent customer service, needed to change a delivery time at short notice and it wasn't a problem just a quick email and it was sorted out. Friendly staff doing a great job

Date of experience: May 12, 2018

C
5 out of 5 stars

Very helpful staff

Very helpful staff - from order to delivery.

Date of experience: May 10, 2018

DT
5 out of 5 stars

Very prompt service.

Very prompt service.

Date of experience: May 10, 2018

L

Lee

US

2 out of 5 stars

Poor customer service

Purchased some timber which I needed for a small garden project, in the end I decided I needed the timber sooner rather I though so purchased from somewhere else locally. Their website recommends that you contact via email, so I contacted Huws by email to ask if I could cancel the order but I had no response. The order was not cancelled and it was still delivered, nearly a fortnight after I ordered it. What’s the point in asking customers to contact via email and not responding to them. Still waiting for a response now.

Date of experience: May 9, 2018

EF
5 out of 5 stars

Quick and efficient delivery.I would…

Quick and efficient delivery.I would recommend this company to anyone.

Date of experience: May 9, 2018

MM
5 out of 5 stars

Good products delivered on time thanks

Good products delivered on time thanks

Date of experience: May 8, 2018

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