Excellent service
Nice, quick and easy process from ordering to delivery, delivery driver very helpful and placed exactly where I wanted it. Will definitely use again
3.9
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
HSS ProService has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Very poor service and still waiting for…
Very poor service and still waiting for refund. Changed collection venue at short notice, delivered in error and failed to specify when booking that venue closed for returns at weekends. Customer service poor until I finally (after about 2 hours managed to find someone who understood the issue and he was excellent)
Late delivery, no refund.
The machine was cross hired through another supplier, I asked for the machine in the morning on Friday and it didn’t turn up until 16:40 that day, so I effectively lost 1 days hire I’d paid for. I was lied to constantly by the supplier when I called up to get an ETA, first it was 10am, then 12:30, then 3pm. I called HSS and they assured me I would be refunded for that days hire. When it came to the collection day on Monday the supplier didn’t collect it, I called HSS and they chased them arranging for it to be collected on Wednesday. I then got a call on Tuesday by the driver saying he was there to collect it. I was at work so couldn’t do anything. I then received an email and charge for “failed collection”. Again I called HSS, they eventually refunded the failed collection charge but still did not refund the lost days hire. Miraculously the person I spoke to had no knowledge of this there were ‘no notes on the system’. I offered to provide cctv footage to confirm delivery times etc but they wouldn’t accept this. HSS refused to refund that lost days hire.
Well presented course by Andy
Informative well presented SPA course by Andy in Gateshead. Took a lot from the course, easy to follow and intersct with instructions.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.hss.com
All reviews
1,000 total • Write a review
Showing 911 - 920 of 996 reviews
MC
Delivery driver helpful in dropping…
Delivery driver helpful in dropping materials in the right place, early am, as we were not available.
Date of experience: March 11, 2025
Ss
Ladie who dealt with me was so helpful…
Ladie who dealt with me was so helpful and polite I couldn’t be happier with the service
Date of experience: March 11, 2025
cr
Good but little bit exspenses
Good but little bit exspenses
Date of experience: March 11, 2025
MH
Very good prices excellent quality and…
Very good prices excellent quality and very quick and efficient delivery I did recommend you to my neighbour as she commented on my fence panels
Date of experience: March 11, 2025
DA
Site easy to use
Site easy to use, good quality and value. First rate delivery
Date of experience: March 11, 2025
SC
Delivered to the door very quickly and…
Delivered to the door very quickly and they phoned me when they were at the house.
Date of experience: March 11, 2025
DC
Would definitely recommend this company 👌
Excellent service prompt delivery and very helpful delivery driver. Will definitely use this company again.
Date of experience: March 11, 2025
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