Excellent service
Nice, quick and easy process from ordering to delivery, delivery driver very helpful and placed exactly where I wanted it. Will definitely use again
3.9
Great
1,000 reviews
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Review summary
HSS ProService has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Very poor service and still waiting for…
Very poor service and still waiting for refund. Changed collection venue at short notice, delivered in error and failed to specify when booking that venue closed for returns at weekends. Customer service poor until I finally (after about 2 hours managed to find someone who understood the issue and he was excellent)
Late delivery, no refund.
The machine was cross hired through another supplier, I asked for the machine in the morning on Friday and it didn’t turn up until 16:40 that day, so I effectively lost 1 days hire I’d paid for. I was lied to constantly by the supplier when I called up to get an ETA, first it was 10am, then 12:30, then 3pm. I called HSS and they assured me I would be refunded for that days hire. When it came to the collection day on Monday the supplier didn’t collect it, I called HSS and they chased them arranging for it to be collected on Wednesday. I then got a call on Tuesday by the driver saying he was there to collect it. I was at work so couldn’t do anything. I then received an email and charge for “failed collection”. Again I called HSS, they eventually refunded the failed collection charge but still did not refund the lost days hire. Miraculously the person I spoke to had no knowledge of this there were ‘no notes on the system’. I offered to provide cctv footage to confirm delivery times etc but they wouldn’t accept this. HSS refused to refund that lost days hire.
Well presented course by Andy
Informative well presented SPA course by Andy in Gateshead. Took a lot from the course, easy to follow and intersct with instructions.
Company details
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Website
www.hss.com
All reviews
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Showing 901 - 910 of 996 reviews
JH
Hired a sander for 2 days but finished early…
Hired a sander for 2 days but finished in a day and took it back. Was told I’d get a refund of the extra day and my deposit back… Next day started getting emails off HSS to say the hadn’t had the equipment back. Following day they emailed me and took an additional days rental from my account… Eventually got hold of someone and sort to a fashion… getting my deposit back, not the extra days rental of the payment they took…. Won’t use ever again
Date of experience: March 11, 2025
RA
Came when they said they would
Came when they said they would, delivery guy was very obliging and polite
Date of experience: March 11, 2025
av
We rented a concrete mixer
We rented a concrete mixer, we went to collect it. Back at home, it turns until we put load in it, then it stops: faulty motor. We call the branch, they say they can take it back for an exchange. In addition to the time lost in transport, we lost a day of work with the mixer. We were supposed to bring it back on the Friday afternoon, but adding the day lost to it meant Saturday afternoon, except the branch closes at midday on Saturdays. I asked the branch if, as a commercial gesture, they could let us keep the mixer until Monday morning (since they re closed from Saturday midday to Monday morning), the person said that since I booked online they could not offer it, but they could update the contract, make us pay, then we would have to contact the website to ask for a refund. I therefore went back to the website and used the livechat function to talk to a bot then a human, who said they would do the necessary then contact me later in the day to confirm. I got no email, sms or contact later on that day (Thursday). On the Friday I changed tact and called them in the morning. The person I got on the phone said they were sorry for the poor experience, then told me they would check a few things including discussing with the branch, then call me back in early afternoon. No one called. On the saturday morning, I received an automated (I suppose) email that said I was late on returning the mixer... I replied a not-so-nice email to the address from which their email was sent. I soon got an answer stating this was a send-only email address and that to contact them I should use another one they gave (operations@). So I copied/pasted the same email content and sent it to this new address. Well, here what I got from their email server's postmaster as a result: "Your message wasn't delivered. Despite repeated attempts to deliver your message, a connection to the remote server couldn't be made." Seriously? At the end we did not try further to contact HSS, we just took the mixer back on the Monday morning, and the person there managed our case so we did not have anything else to pay. They really need to fix their customer support process, it sucks.
Date of experience: March 11, 2025
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