Hainan Airlines

Plusieurs vols avec cette compagnie et excepté un retard sur un vol domestique d’une heure, les longs courriers ont été bien délivrés. Des hôtesses à votre écoute et attentionnées, nourriture correcte et 787 bien entretenu. Et en plus, vraiment pas cher pour aller en Chine.

Absolute top Airline auf der Langstrecke. Die haben mich auf dem Flug von Wien nach Chengdu überzeugt. Netter Service, anständiges Essen, pünktlich auf die Minute. Gerne wieder, vielen Dank!!

I had a fantastic experience flying with Hainan Airlines. The flight attendants were incredibly friendly and attentive, ensuring a comfortable journey. The food and beverages served were delicious and of high quality. The overall comfort of the flight was great, making it an enjoyable trip. I would definitely choose to fly with Hainan Airlines again in the future.

Recently had a flight with Hainan Airlines from Manchester - Thailand. I was on the flight for Dinner and Breakfast. Being Vegetarian I thought it wouldn’t be a problem & there would be options… for dinner they have 1 appetiser (salmon) & 3 meals you can choose from, which all include meat. (Chicken with rice, beef with rice or risotto with chicken) So I ended up with a tiny bread roll & the dessert which was chocolate cake. I asked if I could have the chips, cheese & crackers which are during the flight as there was nothing for me to eat and I just got told they are later (which I never saw being served out either). Breakfast included - Yoghurt, fresh fruit, bread butter & jam Plain omelette, potato, baked beans, tomato chutney with chipotle which I chose and after the dinner situation I was expecting another disappointment but the breakfast was very nice. Or you can have noddles with chicken & mushrooms. My personal experience, it was a good flight but with the food situation I probably won’t be using Hainan Airlines again unless they include options for vegan/vegetarians throughout the meals they offer.

Wanted to visit my family back in fuzhou and decieded to pick hainan this time instead of Airchina and TRUST the legroom is good , food is to DIE for and drinks [orange juice,beer,coca cola + even more] are good and fresh! The flight attendants are super sweet and helpful seeing that my daughter was cold she gave her another blanket with no hesitation! REALLY recommend to anyone who wants a cheap and good flight! 10/10 Also when it comes to wine , beer you cant have more then a certain amount (dont remember) because theyll think youll get drunk which is reasonable but thats all in my opinion!

Hainan Airlines are like the Ryan Air of Asia - Cheap and you get what you pay for which is not a lot on your flight. I was allowed 1 x 300ml of beer for the 10 hours 50 minute flight. The reason was the flight attendant told me "If I had any more than that I would be drunk" For the entire flight the service was terrible, meals that where in the flight menu where not available and as I said earlier 1 drink was offered for a nearly 11 hour flight. If you fly with Hainan Airlines - take your own food and drink.

Ho avuto un'esperienza estremamente deludente con il servizio clienti di Hainan Airlines in Italia. I numeri di contatto elencati sul loro sito web non funzionano affatto, rendendo impossibile ottenere assistenza. Ho cercato di contattarli più volte, ma ogni tentativo è stato vano, lasciandomi in totale abbandono. È inaccettabile che una compagnia aerea di questo calibro non fornisca un supporto adeguato ai propri clienti. Se hai bisogno di aiuto, puoi solo sperare che le tue richieste vengano ascoltate, ma nel mio caso, è stato un completo fallimento. Sconsiglio vivamente di utilizzare i loro servizi, almeno finché non miglioreranno il loro supporto clienti

Servizio clienti totalmente assenti in Italia i numeri elencati sul sito non risponde nessuno all’e-mail non risponde nessuno anche all’e-mail alla sede centrale in Cina non risponde nessuno se comprate i biglietti con broker e non direttamente sulla loro compagnia non potete acquistare i posti. Fate attenzione quando prenotate con questa compagnia.

The flight was canceled without reason, and the only compensation offered is a refund with a penalty deducted. The customer service team cannot be contacted, as they only provide a Chinese website and require a Chinese phone number. All NZ and AU contact numbers are unavailable.

Cancelled my flight for unclear reasons. Only have customer support in chinese, and to call them you have to call an international call to China with a huge wait which costs a fortune. Avoid at all cost!!!

Reasonably good value airline but expect some Chinese cultural bias on behaviour. I.e westerners usually like a glass of red wine on a flight to make it easier or relaxing but if you ask for a glass they will give you a 50ml measure , ask for more and they will think you will get drunk. (This was her words to me in Chinese on the long haul leg beijing -manchester) Very strange perspective or perhaps just the airline is very tight /mean on the amount it wants to spend on alcohol. Main meal food was quite reasonable, but don't expect any familiar western snacks like cheese as stated on the menu between service. Either it's poor quality and even that runs out. Entertainment system also is mostly useless, headphones sound quality bad , and video selection too. Bring your own entertainment ahead of time. Generally I got the feeling that on this airline they don't like passengers to drink and does feel like a chore for them to provide it. I overheard their conversation about me in Chinese which I speak fluently and it felt pretty judgemental by the young air steward. Changeover in Beijing also requires checkout / re entry through immigration, no seamless transfer. If other airlines are available without too high a cost id recommend other alternatives. The outward leg to china was better than the return , the return flight really did feel like all I had to do was sit and watch the plane map while sipping my orange juice. 我在飞机上和服务员说过我的想法，她还是客气拒绝我说担心我们会喝醉了，花了11个小时喝一杯/两杯50ml 红酒所有人不可能喝醉。我也对她很客气，但是发现飞机上小男生还要说我是个酒鬼。 感觉这航空公司不是很了解外国人。

Absolutely avoid at all costs - we paid for expensive business class seats because my wife was pregnant and I wanted her to be comfortable. On the way to China was mostly all good except her screen didn't work and they weren't able to fix it so she had no entertainment all flight. On the way back they initially claimed we had no ticket!! After arguing for 30 minutes they admitted we did have a ticket but they had messed up and no business class seats were available. So we were downgraded to economy. No offer of a refund. I will be commencing legal action against their Australian office.

When we originally booked we chose our seats online. When we checked in we were told the seats we had booked were given to someone else. We were told we were sitting separately and only way we could sit together was to pay £240 for the emergency exit seats, (even though somebody would have had to sit here anyway). When we got to Bejing, the 5 1/2 hour flight to Bangkok was then in a Ryanair style flight and again we were sat apart. Will never use this airline again. Better to fly via the Middle East. Better aircraft, better transfer, better food, better customer experience.

Under no circumstances use this airline. They purposely delay flights back to the UK. This way they avoid having to pay delay compensation under UK and EU regulations.

Had to triy and change travel date due to disability and they want to charge an arm and leg for a weeks difference truly sickening hope china destroys itself

This airline lies about excess luggage causing customers to pay more money after they already charge you. Beware of using them. They quoted me a price from Dublin to HK with transit in Beijing. My bags were checked through. When I was about to board in Beijing, a few of us were pulled aside and were told that actually we now had to pay additional fees. Please note I had both called and visited Hainan airlines offices to confirm my luggage quote prior to departure. The most disgusting way to be treated as a customer.

Deleyed my flight from haikuo to bangkok by 9 hours after I had booked...had to re check in bags at haiku.....if I had known both these would occur I would not have booked with them......in flight service was horrible, food served 15min before drinks served (how can people eat without a drink, coke or whatever)....given a menu but beef had gone by the time I was served so had Chinese style stir fry ( 1 was 1 of a few westerners on the flight so the Chinese ate all the beef).....me red wine was ok all be it a bit small portion, my second glass of red wine was white ( didn't drink it ) the replacement had ice cubes in it, then that replacement was cold grape juice.....I gave up....no beer served on haiku to bangkok flight after travelling for 26 hours I needed a beer.....avoid hainan airways at all costs...China Southern is brilliant compared to hainan, I only tried them on recommendation from a friend, never again

After reading some reviews I am surprised at how negative they are. I flew both ways to and from China with this airline and had a good experience. Everything was straightforward and easy. My luggage was sent directly, I didn't need to pick it up on connecting flight back because the whole flight was with Hainan. Going out the first flight was with vueling so I needed to re-check in, however, this is of course expected and we had plenty of time between flights. The food was average on the flight but plenty of food and food selection, same with the drinks. The snacks are also delicious. Friendly and helpful staff. In flight movies were fine, there were enough choices to watch a couple of decent filma during the flight. Seats were comfortable enough, nothing special. It's difficult to be comfy on a long haul but it was fine. We had a good trip and recommend this airline.

on a round trip they managed to loose my lugagge 2 times and refused to pay for delivery if you use this ailine prepare to go to the aiport 2 times

Volo da Pechino a Roma con scalo a Shenzhen. Arriviamo all'aereoporto e a farci il check in ci mettono una marea ti tempo (ovviamente online non si può fare) entriamo di corsa al gate per poi scoprire che il volo è in ritardo e ci dicono che non si riuscirà a prendere la loro coincidenza per Roma (nonostante ci fossero 2 ore di scalo) gli chiedo a che ora sarebbe partito ma non lo sapevano neppure loro , magari 2 ore magari 5 magari 10... Ci rimbalzano da ufficio a ufficio (un bel po' di persone ,che hanno perso il volo per Roma , Monaco , e altre destinazioni) , per arrivare al punto finale dove erano in 2 e per ogni persona ci mettevano almeno 20 minuti minimo e senza che nessuno di loro controllasse la fila , con persone che passavano avanti come se non ci fossero altre persone davanti a loro. Alla fine ci trovano la soluzione per noi cambiandoci completamente il tragitto ma soprattutto gli orari e facendoci perdere il treno già prenotato da Roma a Firenze . Nessun voucher per la cena , nessun avanzamento di classe in aereo e ovviamente nessun rimborso del biglietto originario. Ah , tenete presente che quasi tutto il personale non parlava una parola di inglese , qualcuno appena 2 parole. INACCETTABILE per una compagnia internazionale ! Consiglio di evitare , ho preso decine e decine di aerei , di moltissime compagnie e un servizio così scadente non lo avevo ancora trovato.