Fragrance expert

4.416666666666667 out of 5 stars
4.4
Great60 reviews

TrustScore

4.4
4.416666666666667 out of 5 stars
Great
5 out of 5 stars
48
4 out of 5 stars
3
3 out of 5 stars
1
2 out of 5 stars
2
1 out of 5 stars
6
60 reviews in total

Review summary

Fragrance expert receives consistently positive reviews. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Really pleased with the whole process…

Really pleased with the whole process from ordering to delivery as it was all so easy to do. They also have the price ma...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Ordered a perfume on Saturday got the…

Ordered a perfume on Saturday got the delivered on Wednesday. You can tell immediately when you open the packaging that ...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

The "That Summer Feeling" gift set is a…

The "That Summer Feeling" gift set is a delightful collection of summer essentials that radiates positivity, with a trop...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

I cannot recommend this perfumes store…

I cannot recommend this perfumes store enough to fellow fragrance enthusiasts. It's a haven where you can indulge your s...Read more

0
0
🔥 High engagement

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Maya Foster
Maya Foster
1 reviews
over 2 years ago
5 out of 5 stars

I was skeptical of this perfume at…

I was skeptical of this perfume at first, but after trying it out, I'm hooked. The scent is fresh and invigorating, and it lasts all day without being overpowering.

Helpful?
about 4 years ago
5 out of 5 stars

Ordered a perfume on Saturday got the…

Ordered a perfume on Saturday got the delivered on Wednesday. Good deal with a free home delivery.Thanks FE.

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eslam
eslam
1 reviews
over 6 years ago
1 out of 5 stars

ORDER 130022

It says my order has been processing for the last entire week and they have not dispatched when their shipping policy is supposedly 48hours

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Kashif
Kashif
1 reviews
almost 7 years ago
5 out of 5 stars

Real goods. Best price online

Best price online. Real and legitimate goods. Definitely not fakes as some people may have been suggesting. You can tell immediately when you open the packaging that the goods are genuine so no need to be paranoid. Thanks fragrance expert!

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gstar
gstar
1 reviews
about 7 years ago
1 out of 5 stars

DEALS IN FAKES

Deals in fakes. Please be careful guys and gals. If its too good to be true then it most definitely is (especially where this site is concerned). Returns are refunds policy is non existent and only benefits the seller.

Helpful?
over 7 years ago
5 out of 5 stars

Fantastic service

Fantastic service. Ordered Narciso Rodriguez perfume and body lotion on Tuesday and received this morning (Thursday). Exactly what I ordered and is gorgeous, and a great price. Thank you Fragrance Expert.

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J. Andreas
J. Andreas
1 reviews
over 7 years ago
1 out of 5 stars

Not a lot stars for those expert's

Not a lot stars for those expert's, try better Notino or allbeauty.com for better value for less money. The seller depends on the costumer, not via versa .

Helpful?
alan boyd
alan boyd
1 reviews
about 8 years ago
5 out of 5 stars

Excellent service

Excellent service. Ordered on Tuesday and received Thursday. Genuine product. I do not know how they do it at that price but I will buy again. I bought Giogio Armani code 75 ml for less than £50.

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Sam
Sam
1 reviews
over 8 years ago
1 out of 5 stars

Purchased Armani code eau de toilette …

Purchased Armani code eau de toilette 200ml. Cost me £75. The fragrance is 100% fake . The lid of the bottle doesn't lock. Beware of this site.

Helpful?
Lyubov Zone
Lyubov Zone
1 reviews
over 8 years ago
1 out of 5 stars

Product is fake - no refund either. Beware.

Unfortunately, the product that I received from Fragrance Expert wasn't genuine. Eau de Cartier deodorant (stick) didn't even have a protection plastic top under the screw top, without even mentioning flimsy box packaging. The initial response from Fragrance Expert was quick and proper : they have sent a pre-paid envelope to return it and promised a refund and investigation. But after I have posted it back it's all gone quiet - no refund, no response on my email for 3 weeks now. Very surprised and upset. Would not recommend using Fragrance Expert.

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Gemma
Gemma
1 reviews
over 8 years ago
1 out of 5 stars

Poor customer service

Used this website before and had a really good experience. Tried to buy Prada Candy 80ml perfume yesterday. At the payment page it said the cost was 51 pounds. On the next screen, Santander pops up saying the page is asking for 5100 pounds! Tried again an hour later, same thing happened. I messaged Fragrance Expert but nobody has got back to me. Went on the website to try again today...perfume has now gone up to 62 pounds. Unacceptable customer service, really disappointed.

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Helen Neill
Helen Neill
1 reviews
almost 9 years ago
5 out of 5 stars

Great service

I ordered a Molton Brown item, it arrived really quickly, is a genuine item and such a fabulous price. Will be using them again and would highly recommend the company.

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almost 9 years ago
5 out of 5 stars

first class service

orderd two nina ricci perfumes for xmas presents, only received one rang customer services and the other arrived first class the very next day. perfumes are genuine and i would deffinately buy from them again.

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Craig K
Craig K
1 reviews
almost 9 years ago
2 out of 5 stars

Wife's Christmas present didn't arrive on time.

Ordered perfume on 16th Dec with expected delivery 20th. It arrived on 3rd Jan. I called, left a voicemail, emailed, tweeted and facebooked Fragrance Expert but didn't get a response until 3rd Jan. Apparently a delivery was attempted on 20th but nobody left a card. Eventually arrived 3rd Jan. Fragrance Expert contacted me the day it arrived and refunded me 10%. Product was good as was the price. Delivery was a disaster though.

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Tracey
Tracey
1 reviews
almost 9 years ago
5 out of 5 stars

First Class Service!

I have recently placed an order for Jean Paul Gautier; l'eau de toilette with Fragrance Expert. Unfortunately, as there was a delay in the specified delivery date, the company's Manager; Paul, whom I liaised with on the telephone, was extremely kind, apologetic and sympathetic. He went out of his way to rectify the problem and said that he would arrange an overnight delivery to my house for the following day. He was certainly a man of his word, as I received the perfume as promised, along with a few added extra special gifts for the inconvenience caused. I am super impressed with the service I have received from the company and would certainly highly recommend their good value prices. Thank you Paul!!!

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over 9 years ago
5 out of 5 stars

Brilliant Service

Item was just what I wanted at a fantastic price and arrived very quickly. Would use this site again.

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G S
G S
1 reviews
over 10 years ago
5 out of 5 stars

Highly recommended

Very good service. I've ordered more products already and was happy with them each time. Fast dispatch and delivery, genuine items arrive in well packaged. Once I was very lucky and got 2 little free samples. :-D I will definitely shop with Fragrance expert again

Helpful?
F.McKechnie
F.McKechnie
1 reviews
over 10 years ago
5 out of 5 stars

smooth transaction

Fast delivery ,good prices and extra samples enclosed with item. Very pleased .

Helpful?
Gail Everton
Gail Everton
1 reviews
over 10 years ago
5 out of 5 stars

Great service

order placed on Wednesday, arrived on Friday. emails to confirm despatch and delivery. excellent price, good service. This is what eComm should be like

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over 10 years ago
5 out of 5 stars

Great service, great price. Would use again. Thank you.

Great service, great price. Would use again. Thank you.

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