Foxes Property Management

Possibly one of the worst customer service experience I have ever come across. They ignore your calls, they charge for work never carried out. I cannot stress enough to avoid this company or face the absolute stress of dealing with them.

Foxes Property Management (Bournemouth) has been our agents for some years and over this time, the decline in services provided has been to a level which is extremely poor and below standards. Issues are not immediately resolved and as a client, you likely to be left to follow up your own queries which can be over a prolonged (and unacceptable) period of time. Contractors recommended by Foxes Property Management are usually overpriced for small jobs to be completed and this is used an an excuse for eventually not getting the job done on time. The interaction with Andrew Bagshawe as a Director/Property Manager is dreadful. His lack of proactivity and effectiveness has been a source of much discontent for many. Often without reason or an explanation, Andrew tends not to return calls or replies to emails. These are largely either ignored or left unanswered for several months at a time. As this is a family owned business, the unwillingness, poor service to clients is sloppy, inconsequential and old-fashioned. The experience of dealing with receptionists are also reflective of a well-versed speech in avoiding having to deal with any issue regardless of the minimal effort it would take to reach a quick resolution, improve service standards and regain a positive reputation with existing clients. The information on the Foxes Property Management webpage is also either incorrect, out of date with contact forms non-functional so your queries are likely to be unresolved using these. Whilst all agents get it right or indeed wrong at times - overall, given that the service provided by Foxes Property Management (Bournemouth) are paid for - they are consistently disappointing and extremely fustrating to deal with as a managing agent. If you decide to choose Foxes Property Management (Bournemouth), be prepared to experience or accept similar at some stage. This review has been written with a strong commitment to good service standards. I hope the service provided by Foxes Property Management (Bournemouth) improves, until then - would not recommend using this agent if you are looking for a seamless, good for value service.

Choose another agent. I have limited respect for this property management organisation after their representative made written & disparaging comments about me and my partner, (who by the way were being employed as our freehold agents). These comments were subsequently released in error within other 3rd party correspondence, which evidenced these actions. When Foxes challenged about their behaviours and their governance arrangements associated with GDPR, they did not respond for approximately a year and to date have failed to release all data and information they hold on file. We are currently considering whether taking further legal action is necessary, or simply encouraging our Board of Directors to have them removed. In the interim we intend to progress a formal complaint to be independently investigated by their governing body.