Fanatical.com has mixed reviews from customers. Customers particularly appreciate reliable and service, though some mention concerns about expensive and customer service.
this is by FAR the best keyshop and most trust worthy. GODDAMN this shit is cheap sometimes and thier bundles are also a great deal. Before you buy from steam,check here.
Delivery of the key takes ages. Making a new account has triggered some kind of manual order control which holds my ordered game keys. They say it can take up to 24 hours. Just order somewhere else, don't waste your time like i did.
This is a legit place to buy games, not like half the advertised stuff on google search, id mark it similar to humble. I have had no issues with my purchases and activating keys.
This website is terrible. I wanted to claim a free game, but every time I tried to checkout, the game disappeared from my basket even though I had already added it.
I received a free game for signing up to there email service, but can't get game because they want me to merge my steam account. But I can't and the only explanation was to contact steam.why would I ever buy anything from this key site when they make it too difficult. There are better options for key sites which stream line the process.
No problems so far
I am a regular customer, and this time I want to share my last experience with the Fanatical team. Today I bought a game (like I always do) because it was at a great discount. After realizing that, for personal reasons I didn't want to keep the game, I emailed the customer support department with an explanation why I would like the game to be refunded if possible. Daril, the support agent, replied to me and approved my refund! Considering that my request was made today (Sunday, August 10th), it was pleasant to get a reply within a couple of hours with a resolution! Thank you, Fanatical, for an amazing customer experience! I am your customer for eternity!
I used to use them a lot bought a ton of stuff with them and nothing wrong with any of it. The took a break cam back a few months to a year later and had changed phone forgot to change it with fanitical and it seems i lost the authenticator codes when swaping to new phone. I get it my problem but contacted customer services was happy to send concrete proof of ID as i have with other companies to reset and get back my account but the customer services there was utterly abysmal, didn't know what they were doing kept sending a password reset even though i explained that was not the problem and completely refused to do anything about the 2FA just couldn't care less and in the end told me they weren't going to do anything about it. I've lost 2FA on other companies before and they still found a way to fix this getting me back access to my account. Utterly useless and lost all faith in them due to the absolutely awful customer service and the guy i was speaking to is a moron.
Nearly every purchase I've made with Fanatical has been great. Even the "four-star" experiences were only marred by delays in receiving my keys, and those were very rare. Easily one of the best places for digital purchases.
Not sure what changed but I was charged a foreign transactions fee, even using PayPal, for my last few orders. Nothing was stated I would be charged this fee in the US, and was never charged this before, when prices are displayed in USD. Edit: I reached out to my card and they stated it was due to Fanatical processing the payment outside the US. So yes, you technically have a foreign transaction fee since you're processing my payment outside the US. As for your support, it wasn't helpful at all. Basically said they don't know as they don't charge one and left it at that.
Excellent prices, and quick delivery
Used them for years, been consistently great!
It was very convient and easy. It also saved me money.
The mystery bundles are a complete scam.
Every key I've gotten has worked and the discounts are always nice
I was honestly skeptical in the beginning, but I did some research and decided to trust Fanatical to buy Hogwarts Legacy, a game I’ve had my eyes on ever since the release but never got the courage to buy it. I can say that everything worked incredibly well, I got my game key immediately and am now happy playing the game I’ve always wanted to play :) I wasn’t willing to pay 70€ on a game, it’s just an unreal number for some people like me, let’s be honest. But when I saw the discount I was so happy because I could actually afford it and everything in the game has been going pretty smoothly so far. 100% worth it, I absolutely recommend! I love reliable websites that think about the struggles people confront every day, Hogwarts Legacy has been my escape from reality lately and I’m so glad I discovered Fanatical and was able to purchase for a great price!
Easy process
Fanatical is the best website for buying games. Before you buy something off your steam wishlist, you should definitely go to fanatical and there's a chance your game will be on the site for MUCH cheaper. Great site, easy to navigate, new sales everyday! All keys work 100% of the time. Perfection!
The pricing on games when they have a sale and they beat other competitors prices, a place where you feel appreciated and care for there customers.
I never had a frustrating time buying cheap games until I came across Fanatical. I used humble bundle, Indiegala, I bought many games on steam as well and never have I ever been wrongfully banned on any of them. But Fanatical's awful AI detection for "fraud" ruined my account, I can't even use it anymore. I contacted support only to be ghosted. Now I'm forced to contact support just to delete my account that ghosted me forever. Very unprofessional, and by far the worst gaming company; they make EA look like saints. Most of my orders were under "manual review" where they just outright cancel it altogether. Rarely have I ever gotten an order approved. Who gets to determined that? Unfair and systematic racism process they use to review orders. (My real name is not at all American passing). This company wants your data, avoid at all costs. Do not even pay attention to the bots spamming 5 stars reviews to this fraudulent company. I went through the trouble of being verified so people can take heed of my warning. AVOID!
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