EZ Car Care has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
This company have been nothing but outstanding in dealing with undelivered packages which was no fault of theirs A lovely lady named Annmarie resent my order with DPD and I received it within two days, as for their products more than worth the money and this is from an Autoglym addict…my only problem is i feel i want it all now…in full transparency the snow foam is just ok but gonna give it another chance🤞🏿
So this company has had alot of negative comments. Im here to say the opposite. The products EZ car care make are by fair some of the best in the UK. My car has never looked so shiny. Products are easy to use with clear instructions on the bottle. Even when there miss an item(s) of the order there then go above and beyond to make sure it gets to you the next day. I would also like to mention the friendly lady who answers the phone. She was very passionate about the products and was also very professional and couldn't have helped me enough. So thank you EZ Car Care.
I place an order with this company over a week ago and paid over £100 .I had no email conformation but a load of adverts from them . After a week I contacted the office and was greeted with a rude hello and the young girl ob the phone told me that they just changed over to a new system and apologised for the late order . She then told me that it will go out that day for an over night tracked delivery . No email or tracking number nothing and when I email there customer seres the email just gets rejected and bounced back . I will be now going back to credit car company for a refund .
Used these products previously, and decided to restock. Order placed beginning of June and it seems after a delay the order was damaged in transit. Struggled to make contact, however managed in the end and since received a delivery. Disappointed that the Wheel Armour was replaced by Fusion but it still does a good job. As long as the deliveries continue to be a success I will order again.
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www.ezcarcare.co.uk889 total • Write a review
US
PLEASE DO NOT ORDER FROM THIS SCAM, having been bombarded with emails and adverts i took the chance and ordered some products, i found a new customer discount code which seemed to work, up to the point of paying, which is when the code was removed and i was charged the full amount. It is a scam. I have emailed several times, phoned multiple times and nothing, i requested a call back, and a refund, yet 6 days later nothing. I really wanted to try this product from the videos i had seem but it seems this is not going to happen. As others the order included the additional payment for fast delivery, neither a delivery or refund has been received
Date of experience: June 12, 2025
Placed an order over a week ago and still hasn't been shipped. Emailed them enquiring what is going on with my order and they haven't replied. I recommend them in the past however can't recommend at the moment with this customer service and going by reviews on here I'm not the only one. £50 down the drain
Date of experience: June 11, 2025
Wish I’d seen these reviews before I bought the stuff, I’ve been waiting now around 10 days, I’ve emailed the EZ and I can’t understand why a company wouldn’t reply to a customer’s emails? Definitely wouldn’t buy anything from these again. Duel car care at much better with brilliant communication skills.
Date of experience: June 11, 2025
Paid £4.99 for 48h delivery 4th June. Its 11th June and I still did not receive anything. Customer service takes ages to reply or do not answer at all. Avoid.
Date of experience: June 11, 2025
US
What went wrong? EVERYTHING! I’d encourage you all to refrain from ordering from here. EVER! Radio silence after ordering. Was beginning to wonder if I’d get what I paid £75 for. Finally arrived 2 weeks later, makes me wonder if it even comes from the UK and not China by snail mail. Wouldn’t even mind the delay but no responses to emails and no one answers the telephone. Haven’t even tried the products but if the service is anything to go by, it’ll probably end up in the bin.
Date of experience: June 11, 2025
US
Unbelievable service to the highest order, and i mean in a bad way. Ordered a large quantity of items over a 10 days ago with express delivery so it should of been here like 5 days ago. Iv attempted to call them on numerous occasions with NO answer from call or email, shocking customer service. I feel like iv been scammed genuinely.
Date of experience: June 11, 2025
Can’t get any information about my order, haven’t received anything and spent nearly £100. No answer to emails and no answer to calls. Assuming this isn’t a genuine business now and if no answer I’ll be going via the bank to get money back.
Date of experience: June 11, 2025
Absolutely disgraceful company to deal with been almost 2weeks since I placed an order, was quoted 2/3 days delivery for which I paid £5 still no delivery have tried to email was told they would get back to me which they haven’t. Requested to cancel order and refund but now nothing. Seriously they may seem cheap but don’t waste your money
Date of experience: June 11, 2025
Placed an order on the 30th of May.. it’s now June 10th n it’s still not here.. will be requesting a refund as it’s no longer required as I purchased stuff elsewhere… shame as the citrus pre wash is usually good .. won’t be ordering again unfortunately until you get your delivery sorted
Date of experience: June 10, 2025
US
Ordered two weeks ago expecting express 2-3 day delivery. My order still hasn't been dispatched and despite numerous phone calls, messenger messages and emails I literally can't get in contact with anyone. Do not under any circumstances buy from this company and places like this should be removed from the marketplace!!!
Date of experience: June 10, 2025
