Not a good experienceI
I am surprised that anyone is able to use this agent They never answer their phones or reply to messages. Not a great or professional estate agency. I would never use them again even if they did answer their phones.
4.9
Excellent
403 reviews
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Review summary
Equity Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
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Based on reviews, created with AISee what reviewers are saying
Highly Recommended
The sale of the property was accomplished with a high level of proficiency with a successful market strategy. They were readily available to answer all questions. I highly recommend Alfie, Darren & Matt from the Hertford Rd. office,
A great selling experience
We chose to go with the Equity team because we really appreciated that, when they arrived to do the valuation, they were not pushy. We did not feel like we were being upsold, and they simply presented the facts. Their fee was also very reasonable, which helped confirm our decision to go with them. The marketing for our property was carried out incredibly quickly and to a very high standard. We felt they truly did our home justice. Once we accepted an offer, which thankfully happened quite quickly, we worked closely with Darren Nelson to see the sale through. We were really impressed with how clearly and promptly he communicated, and unlike our previous experiences, we felt we could genuinely trust what we were being told. Of course, buying and selling property is always stressful, but we cannot imagine another company delivering a better level of service. We highly recommend Equity, and especially Darren, to handle your sale.
Exceptional and caring service
Darren Nelson is one of the most professional, knowledgeable and considerate agents I have come across. A long and drawn out sale was made completely bearable by knowing Darren was on our side. Just a brilliant service.
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Website
www.equityestateagents.com
All reviews
403 total • Write a review
Showing 101 - 110 of 399 reviews
JM
Jenny M
US
Purchasing a property
I am in the process of purchasing a property. My estate agent was Jamie. He has excellent communication skills He was very knowledgeable about the properties on sale and was very prompt in responding to questions that I was concerned about. Equity is lucky to have a person like Jamie working for the company
Date of experience: March 9, 2024
FD
Alfie Chapman from equity estate agent…
Alfie Chapman from equity estate agent made me feel comfortable in my search for a property.After showing me a host of properties he ensured all information I needed in my search and preferences was taken into account went above his role in granting me viewings at short notice.A modern day professional and an assert to his organisation
Date of experience: March 7, 2024
RM
Property Lettings
We gave our property to this company and gave them all necessary paperwork including the registering the Landlard with the Council and although we completed one year of the tenancy with the rental monies coming a few days later then the tenancy date on monthly basis with batch payments made overnight which meant that we got the money next following date after the payment invoice was sent via email. When we had completed the one full year, coming to the next extension, we agreed with the tenants approval the we would increase the rent and they sent us the new Terms and Conditions of business. This documents which read and reviewed found that the small prints states conditions such as if we has to sell during the tenancy period, they would take a 6% of the selling cost even if we did not use them which was unacceptable to us. We stated that we would like to take our property back. Now this situation not only coursed us unnecessary hassle but the conversation with the management staff was not only rude and unprofessional but was told that they would communicate with the tenant and advice not to move out of the property until legal action is taken by the landlord. Although they denied the conversation, but this is what had happen as stated. They served the Notice to the Tenant giving them two months notice. After the expiry we took one year to apply for the Count for Possession Order and Apply for Bailiff Warrant. Although the tenant had continued the pay the rent and had to pay for all the Court costs, this would have been all unnecessary with me giving the Management an offer of taking the tenant under our management with giving a percentage as introduction fee which they refused and would not allow us to negotiate until we were had received call to say that the tenant was moving out. Again the process that they carried out the post inspection after the tenant had moved out and it took following week for us to receive the report. we found that upon our own inspection the damage caused by the tenant was missed out on the report. When it came to Rent deposit we found that the tenant had paid the agent the court cost which they had kept for some period without passing to us. They also had to try and negotiate with the tent deposit paid which we claimed and not sure who they had been representing. We also found that when we went to collect the key for the property, the cold reception given us was unprofessional and quarried about the second set of keys they stated that they will forward it. After few days, they returned the keys but they looked like a new set was cut and not the original that we had provided them. We lost one year of the rent increase of 1200 ponds with this company and all the unnecessary time lost for us to recover our property. WE WOULD NEVER RECOMMEND THIS COMPANY OR TRUST THEM TO MANAGE ANY OUR PROPERTY AGAIN. WE ARE GOING TO PUT OUR COMPLAINT TO THE OMBUDSMAN TO CHECK THIS COMPANY'S OPERATING THIER BUSINESS.
Date of experience: February 29, 2024
C
Consumer
US
Very helpful agency
I found Equity in my search for a flat to rent, after viewing 2 nice flats I secured the 2nd one. Saby Osman and Stanley Chamberlain were helpful in dealing with the let. Naz Sahin also helped with processing my housing documents, everything went through and I'm finally settling in my new home.
Date of experience: February 27, 2024
SS
The team at equity were friendly and…
The team at equity were friendly and professional. Great photos and portfolio of our property was put on websites. Excellent correspondence and updates always. Once our property was under offer they would keep us informed of progess and liase between buyer and seller . I would highly recommend them
Date of experience: February 14, 2024
MP
We were very pleased with the service…
We were very pleased with the service we received from Equity Estate Agents. They were very friendly, helpful and professional. They kept us informed and updated all through the process of selling our house. We would highly recommend Darren and his team.
Date of experience: February 14, 2024
H&
From start to finish the team at equity…
From start to finish the team at equity where honest, professional and always at the end of the phone they went above and beyond for my father Inlaw highly recommended them as a estate agent
Date of experience: February 14, 2024
MH
Darren and his team well what can I say…
Darren and his team well what can I say they were angels from start to finish ,I would highly recommend them .Thank you once again Equity for being proffessional and understanding.I would highly recommend to all
Date of experience: February 14, 2024
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