English Tea Store

4.674 out of 5 stars
4.7
Excellent1,000 reviews

TrustScore

4.7
4.674 out of 5 stars
Excellent
5 out of 5 stars
860
4 out of 5 stars
54
3 out of 5 stars
27
2 out of 5 stars
18
1 out of 5 stars
41
1,000 reviews in total

Review summary

English Tea Store is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and poor quality.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

A Gem of an Online Business

I have been happily ordering difficult to find items from The English Tea Store for quite a few years now, ordering unfa...Read more

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great assortment of teas and food

Great assortment of teas and food. I love the scone mixes. Ordering is easy on the site and shipping was quick.

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Order fast & easy!

Order correct, prompt delivery and the bread mixes are yummy & super easy!

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Excellent choices

Excellent choices. Shipped quickly.

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0
🔥 High engagement

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Filter by rating:
David Robbins
David Robbins
1 reviews
8 months ago
5 out of 5 stars

Great quality teas and accessories

Great quality teas and accessories. I received a broken teapot, and it was immediately replaced. Excellent Customer Service

Helpful?
8 months ago
5 out of 5 stars

The shipment came quickly

The shipment came quickly. Packaged well. No damages. Your Raspberry Curd and clotted cream are out of this world. The Teas are amazing. I will be ordering again from your company. Keep up the good work. Many thanks.

Helpful?
Ms. P
Ms. P
1 reviews
8 months ago
5 out of 5 stars

Timely arrival and great Price

Timely arrival and great Price! The variety is stunning and I actually see the difference between tea in America vs. Abroad. Highly recommend!

Helpful?
8 months ago
5 out of 5 stars

Wonderful selection and quick delivery

Wonderful selection and quick delivery. The mini jam and clotted cream were bug hits!

Helpful?
RJ
RJ
1 reviews
8 months ago
5 out of 5 stars

Very good tea

Very good tea. Came fairly quick. Love this brand and my local store doesn't always carry it in Stockton. Thank you for a great product.

Helpful?
8 months ago
5 out of 5 stars

Very good and products arrived in tact

Very good and products arrived in tact, despite their fragility.

Helpful?
8 months ago
5 out of 5 stars

Love my favorite product and it is…

Love my favorite product and it is delivered on a timely basis.

Helpful?
8 months ago
5 out of 5 stars

Great product

Great product, fast service and excellent communication. Thank you!

Helpful?
Patricia
Patricia
1 reviews
8 months ago
5 out of 5 stars

Love this online store

Love this online store. Always have what i want a few surprises show up that I try.

Helpful?
Sheila Noble
Sheila Noble
1 reviews
8 months ago
5 out of 5 stars

Spring time tea!

I love the tea and delivery is prompt. I purchased gifts for Easter for my daughter. She loves the tea and I purchased a very pretty floral travel tea mug for her.

Helpful?
Sue
Sue
1 reviews
8 months ago
5 out of 5 stars

Prompt delivery

Yea tastes great and delivery was prompt

Helpful?
Wendy Finch
Wendy Finch
1 reviews
8 months ago
5 out of 5 stars

Company Values

This was a replacement order due to my first purchase of charcoal crackers arrive broken. I am very appreciative that you took the time to replace my order va giving me a credit. Full scale customer service is an Art, and rare these days, you nailed it! Much gratitude, Wendy Finch

Helpful?
Tom Stefanini
Tom Stefanini
1 reviews
8 months ago
5 out of 5 stars

Nice fresh tea and no plastic packaging…

Nice fresh tea and no plastic packaging !!!

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Monique
Monique
1 reviews
8 months ago
5 out of 5 stars

Satisfied Customer

Great products! Great Customer Service!

Helpful?
8 months ago
5 out of 5 stars

Thank you so much!

I love cadbury eggs but I can't have the US kind because I can't have high fructose corn syrup (hfcs). Hershey's owns the rights to the cadbury recipe in the US and puts too much HFCS in there for me to have. The British Cadburys have milk and regular sugar. Thank you for carrying them.

Helpful?
Belinda Cross
Belinda Cross
1 reviews
8 months ago
2 out of 5 stars

Many items out of stock for an extended…

Many items out of stock for an extended period of time.

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Sue Stege
Sue Stege
1 reviews
8 months ago
5 out of 5 stars

Great products

Great products, fast shipping, will order again!

Helpful?
Mike in PA
Mike in PA
1 reviews
8 months ago
5 out of 5 stars

Thanks again.

Quick delivery, great communication, great products. Thanks for spoiling me once again.

Helpful?
Ann J
Ann J
1 reviews
8 months ago
5 out of 5 stars

Variety of loose tea blends, reg & decaf available

Have needed to move to decaf tea and prefer black loose teas. English Tea Store carries several decaf black tea blends which are hard to find elsewhere. Appreciate that they're stocked and easy to order online with quick delivery. Family really likes the wide range of tea blends. We have favorites although samplers of new blends are a great way to experience new ones economically.

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Marilyn
Marilyn
1 reviews
8 months ago
5 out of 5 stars

Great food

Great food, fast delivery.

Helpful?

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