English Tea Store

4.674 out of 5 stars
4.7
Excellent1,000 reviews

TrustScore

4.7
4.674 out of 5 stars
Excellent
5 out of 5 stars
860
4 out of 5 stars
54
3 out of 5 stars
27
2 out of 5 stars
18
1 out of 5 stars
41
1,000 reviews in total

Review summary

English Tea Store is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and poor quality.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

A Gem of an Online Business

I have been happily ordering difficult to find items from The English Tea Store for quite a few years now, ordering unfa...Read more

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great assortment of teas and food

Great assortment of teas and food. I love the scone mixes. Ordering is easy on the site and shipping was quick.

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Order fast & easy!

Order correct, prompt delivery and the bread mixes are yummy & super easy!

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Excellent choices

Excellent choices. Shipped quickly.

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0
🔥 High engagement

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7 months ago
5 out of 5 stars

Great Cadbury products

Great Cadbury products! Love the chocolates and Easter theme.

Helpful?
Joyce Campion
Joyce Campion
1 reviews
7 months ago
5 out of 5 stars

Excellent Find for Decaf Black Tea!

Excellent find for decaf black tea! I like to support small businesses!

Helpful?
Wc Fowler
Wc Fowler
1 reviews
7 months ago
5 out of 5 stars

Sending information on order status has…

Sending information on order status has been very helpful, along with diversified inventory of tea, equipment and food items.

Helpful?
7 months ago
5 out of 5 stars

Nice to find a good amount of products…

Nice to find a good amount of products in stock.

Helpful?
Kaizen
Kaizen
1 reviews
7 months ago
1 out of 5 stars

Poor Quality Control and No Real Support

I was really looking forward to my order, but it arrived damaged right out of the box. One of the ceramic items had a chip and hairline crack that clearly happened during shipping due to inadequate packaging. I reached out to customer service multiple times with photos, but received no response. Not even an acknowledgment. After getting no help, I went ahead and returned the item myself, hoping for a refund. Still waiting—no updates, no confirmation, nothing. It’s incredibly frustrating when a company shows zero urgency or accountability for something that’s clearly on their end. On top of that, another item I ordered had a strange chemical smell that didn’t go away even after washing. I ended up tossing it. The lack of care in both product and service has been disappointing, and I won’t be ordering from them again.

Helpful?
Denise
Denise
1 reviews
7 months ago
5 out of 5 stars

I love my small teapot

I love my small teapot. It reminds me of my grandmother who never plunked a teabag in a cup with boiling water. She had different size teapots depending how many cups she was preparing. Thank you. I also love my London bus tea containers.

Helpful?
Annetta
Annetta
1 reviews
7 months ago
5 out of 5 stars

Best online Tea store

This company always gets 5 Stars from me. I have been buying Tea and other good things from them for 20 years and have never been disappointed.

Helpful?
7 months ago
5 out of 5 stars

We love the marmalade and your pricing…

We love the marmalade and your pricing is very good.

Helpful?
7 months ago
5 out of 5 stars

Easy Ordering/Good Selection

Ordering from English Tea Store is always easy. The selection is good and the service is excellent. No need to write more.

Helpful?
Mary Carroll
Mary Carroll
1 reviews
7 months ago
5 out of 5 stars

The store has a good variety of teas…

The store has a good variety of teas and tea stuff. We have thoroughly enjoyed the teas, just a hit these are English teas a bit of milk is indicated. The service is excellent. My orders have been correct and delivered in a timely manner. I highly recommend this store. My niece loves the Irish cream.

Helpful?
B'sabaYahu
B'sabaYahu
1 reviews
7 months ago
5 out of 5 stars

Excellent quality teas and fair price…

Excellent quality teas and fair price point.

Helpful?
7 months ago
5 out of 5 stars

I got the fresh teas I ordered quickly

The only place I could find my favorite teas, locally, was at Whole Foods, and because I find his politics abhorrent, I was looking elsewhere for Taylor's teas. I got the products I wanted in short order. The tea seems quite fresh. I'll be back.

Helpful?
7 months ago
5 out of 5 stars

Good service

Good service. Order was received as scheduled.

Helpful?
Nancy Painter
Nancy Painter
1 reviews
7 months ago
5 out of 5 stars

Variety of products

I like trying all the flavors of teas and, so far, are all favorites. I can taste test them all with the 1 ounce package size. Plus I found different flavors of marmalade. Planning on a summer tea party with my family. We are going to try it all.

Helpful?
Fred
Fred
1 reviews
7 months ago
5 out of 5 stars

it worked and the product was good as…

it worked and the product was good as expected.

Helpful?
7 months ago
1 out of 5 stars

LEAVE ME ALONE

LEAVE ME ALONE. I'M FEELING LIKE I'M BEING HARASSED.

Helpful?
Tranquilitea
Tranquilitea
1 reviews
7 months ago
5 out of 5 stars

Teariffic variety of teas

Teariffic variety of teas, and accessories!

Helpful?
Tracy Reed
Tracy Reed
1 reviews
7 months ago
5 out of 5 stars

Mom Loves It!

My mother is from Ireland and absolutely love your tea

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Valerie  Rees
Valerie Rees
1 reviews
7 months ago
5 out of 5 stars

Variety Variety Variety

I like the variety your store offers. I have now found my 2 favorite teas. Easy ordering!!!

Helpful?
Catnip
Catnip
1 reviews
7 months ago
5 out of 5 stars

Best Teas!

Love all the teas purchased through English Tea Store! My new go to tea shop!❤️

Helpful?

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