English Tea Store

4.674 out of 5 stars
4.7
Excellent1,000 reviews

TrustScore

4.7
4.674 out of 5 stars
Excellent
5 out of 5 stars
860
4 out of 5 stars
54
3 out of 5 stars
27
2 out of 5 stars
18
1 out of 5 stars
41
1,000 reviews in total

Review summary

English Tea Store is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and poor quality.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

A Gem of an Online Business

I have been happily ordering difficult to find items from The English Tea Store for quite a few years now, ordering unfa...Read more

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great assortment of teas and food

Great assortment of teas and food. I love the scone mixes. Ordering is easy on the site and shipping was quick.

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Order fast & easy!

Order correct, prompt delivery and the bread mixes are yummy & super easy!

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Excellent choices

Excellent choices. Shipped quickly.

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0
🔥 High engagement

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Melba
Melba
1 reviews
9 months ago
5 out of 5 stars

Nice selective

Nice selection. Appreciate the variety of decaf.

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Theresa
Theresa
1 reviews
9 months ago
5 out of 5 stars

Fast shipping and good product packaging

I will be ordering again.

Helpful?
Linda
Linda
1 reviews
9 months ago
2 out of 5 stars

Poor Customer Service

I like the tea and the tea box that I ordered for myself last year so I ordered one for a friend. The one pictured and that I chose in my phone order was not sent; another wood color was sent. I didn't mind and didn't even mention it to my friend. But today I called to see if the teas that I wanted her to have and were pictured on-line could be sent. Of course, I would pay but asked for free shipping. The agent would not do that. That seems like a poor business decision. Due to the wrong box being sent, I could have asked for it to be returned at no cost, but I didn't ask for that. I wasn't asking for much.

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tim lanphere
tim lanphere
1 reviews
9 months ago
5 out of 5 stars

I've reviewed my purchase maybe twice now. Enough.

I love the English Tea Store for their excellent products and customer service. However, this is the third time I've been asked to review my recent purchase, and I submitted my review the first time. Is their a glitch in your computer program? Your email is no-reply, so I had to comment here.

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BREN
BREN
1 reviews
9 months ago
5 out of 5 stars

Tasty

I was looking for loose green teas. My husband and I love the two we purchased.

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Katalin
Katalin
1 reviews
9 months ago
5 out of 5 stars

Great Tea…

I have always received excellent fast service. Packages perfectly and on time. Thanks

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Noreen
Noreen
1 reviews
9 months ago
5 out of 5 stars

Beautiful classic teapot

Beautiful classic teapot. Love the blue color. Packaged meticulously.

Helpful?
9 months ago
5 out of 5 stars

Pleased With the Vendor

I like the diverse selection and competitive pricing available. Once I place an order it is processed quickly and arrives promptly. I am very pleased with the service and extremely happy I stumbled across the website during an online search.

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9 months ago
5 out of 5 stars

I actually loved ordering the samples…

I actually loved ordering the samples you sell to see if there was any other tea out there that I like. I am definitely ordering two of the teas I sampled!

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9 months ago
5 out of 5 stars

Easy to order from and tea comes quickly

Easy to order from and tea comes quickly

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Consumer
Consumer
1 reviews
9 months ago
5 out of 5 stars

Double Bergamot Earl Grey Tea

Double Bergamot Earl Grey Tea. Used to have a little mom and pop store in Vermont who had a comparable tea. Alas, they closed. I found the Double Bergamot Earl Grey Tea at ETS. The tea looked good so I ordered some. Some of the best Earl Grey I ever had.

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Pamela Wood
Pamela Wood
1 reviews
9 months ago
5 out of 5 stars

I love all things English

I love all things English! Great prices and Products

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9 months ago
5 out of 5 stars

Easy

Everything was smooth and hassle free from ordering to delivery.

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Lara Leaf
Lara Leaf
1 reviews
9 months ago
5 out of 5 stars

It's easy to order

It's easy to order. Order came on time. Everything was packed well.

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9 months ago
5 out of 5 stars

Best Tea Store around!

I have been purchasing tea from the English Tea Store for years. It's the only place I buy my Tea. Excellent!

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Bryan DeMuth
Bryan DeMuth
1 reviews
9 months ago
5 out of 5 stars

Great experience…

The items arrived quickly, they were great quality, and they were in excellent condition. I will definitely explore the other tea products offered at this store.

Helpful?
9 months ago
5 out of 5 stars

Good tea choices of teas and excellent…

Good tea choices of teas and excellent service

Helpful?
9 months ago
5 out of 5 stars

Teapots and macaroons

We used the teapot as a vase for our daughter’s 1st birthday party. She had a Paris themed party with teapots and macarons. The teapot was beautiful. Thank you

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Deborah
Deborah
1 reviews
9 months ago
5 out of 5 stars

Quality tea and fresh tasting

Quality tea. Bold flavors.

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Michael E.
Michael E.
1 reviews
9 months ago
4 out of 5 stars

No issues from beginning to end

No issues from beginning to end

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