English Tea Store

4.674 out of 5 stars
4.7
Excellent1,000 reviews

TrustScore

4.7
4.674 out of 5 stars
Excellent
5 out of 5 stars
860
4 out of 5 stars
54
3 out of 5 stars
27
2 out of 5 stars
18
1 out of 5 stars
41
1,000 reviews in total

Review summary

English Tea Store is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and poor quality.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

A Gem of an Online Business

I have been happily ordering difficult to find items from The English Tea Store for quite a few years now, ordering unfa...Read more

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great assortment of teas and food

Great assortment of teas and food. I love the scone mixes. Ordering is easy on the site and shipping was quick.

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Order fast & easy!

Order correct, prompt delivery and the bread mixes are yummy & super easy!

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Excellent choices

Excellent choices. Shipped quickly.

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0
🔥 High engagement

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9 months ago
5 out of 5 stars

Would use again and recommend

Delivered quickly and all the products were as described

Helpful?
9 months ago
5 out of 5 stars

Excellent

Excellent! Service and selection is available from this company for the past 20 years.

Helpful?
SM J
SM J
1 reviews
9 months ago
2 out of 5 stars

Unreliable shipping and inventory

I like their tea, but my current order is over a week old and still has not shipped. Several days in, I followed up and heard that one of the items was back ordered (no one bothered to inform me until I reached out). Then the item came back in stock and they said it will ship “soon.” That was three days ago. Each time I reach out they give me the same answer. Very frustrating.

Helpful?
9 months ago
5 out of 5 stars

I love this website and this tea shop

I love this website and this tea shop. Easy to navigate, arrives on time, and products come as described. I’m using the clotted cream and jams for an afternoon tea and they were the perfect complement to my party!

Helpful?
Vv
Vv
1 reviews
9 months ago
5 out of 5 stars

Loved the flavored teas I ordered…

Loved the flavored teas I ordered (blueberry, huckleberry & strawberry) & the Walkers shortbread items. I had also ordered a large bag of organic Darjeeling & there was some kind of problem because it tasted like grass had been mixed in. I contacted the store to let them know there was an issue, but I knew it couldn’t be returned. However, they actually refunded me for the bad tasting tea! So great they did that!

Helpful?
9 months ago
5 out of 5 stars

Just love this store!!!!

Just love this store!!!!

Helpful?
lisa metz
lisa metz
1 reviews
9 months ago
5 out of 5 stars

Nutcracker is my favorite tea year…

Nutcracker is my favorite tea year round. It is delicious with its hint of almond and candied fruit and subtle sweetness. It is delightful

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Diana
Diana
1 reviews
9 months ago
5 out of 5 stars

Exceptional teas, beautiful teapot

The items I ordered - 3 different teas and a William Morris “Anthina” teapot - were well packaged and arrived as stated. The Scottish Breakfast, Yunnan, and Rooibos loose leaf teas are excellent. Fresh and properly dated as well. The teapot is in use everyday. Not keen that it is made in China (they did not hide that fact, it is in the specs) as I wanted authentic English made tea ware but for the price, it is beautiful and good for casual daily tea time. Would definitely order from ETS again.

Helpful?
TA
TA
1 reviews
9 months ago
5 out of 5 stars

Simply delicious!

Simply delicious!

Helpful?
Ms. Nelson
Ms. Nelson
1 reviews
9 months ago
5 out of 5 stars

I'm never disappointed with my orders

I'm never disappointed with my orders. The products are of good quality.

Helpful?
9 months ago
5 out of 5 stars

That great customer service

That great customer service, helped me put my order in and get the address right. And super quick delivery.

Helpful?
Ruby Mandair
Ruby Mandair
1 reviews
9 months ago
5 out of 5 stars

Everything arrived together

Everything arrived together - 9 items! Have shopped here for years! Wish they would carry more gluten free food items from the uk!

Helpful?
Gena Grauman
Gena Grauman
1 reviews
9 months ago
5 out of 5 stars

I love that I can get the Green Tea…

I love that I can get the Green Tea with Jasmine in bulk, since I drink it everyday. Great tea! ❤️

Helpful?
DA Brown
DA Brown
1 reviews
9 months ago
4 out of 5 stars

The best English Breakfast tea I've ever tasted!

The English Breakfast tea was absolutely fabulous. Best I've ever tasted. Also ordered what I thought was lemon filled candy, but the photo on the packaging was misleading. Disappointed by that.

Helpful?
9 months ago
5 out of 5 stars

Wide variety of Superior products

Wide variety of Superior products - made easy to order and quick to ship!

Helpful?
9 months ago
5 out of 5 stars

Thank you for the wonderful tea,

Thank you for the wonderful tea,, coffee mug and tea cozy. I use them all the time.

Helpful?
David Newhard
David Newhard
1 reviews
9 months ago
5 out of 5 stars

Easy…quick…and fast delivery

Easy…quick…and fast delivery

Helpful?
9 months ago
5 out of 5 stars

Yorkshire Gold Tea Order

Quick and accurate service.

Helpful?
Louis
Louis
1 reviews
9 months ago
5 out of 5 stars

Exceptionally good customer service.

Exceptionally good customer service. The item was damaged slightly during the shipping process, through no fault of the English Tea Store. They sent a replacement immediately, without any hassle. The second item arrived perfectly, and I love it. That is a good way to conduct business.

Helpful?
Sean Gillen
Sean Gillen
1 reviews
9 months ago
5 out of 5 stars

Great Selections and Prices

The website was extremely easy to navigate. The selection of teas and the prices were great!

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