English Tea Store

4.674 out of 5 stars
4.7
Excellent1,000 reviews

TrustScore

4.7
4.674 out of 5 stars
Excellent
5 out of 5 stars
860
4 out of 5 stars
54
3 out of 5 stars
27
2 out of 5 stars
18
1 out of 5 stars
41
1,000 reviews in total

Review summary

English Tea Store is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and poor quality.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

A Gem of an Online Business

I have been happily ordering difficult to find items from The English Tea Store for quite a few years now, ordering unfa...Read more

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great assortment of teas and food

Great assortment of teas and food. I love the scone mixes. Ordering is easy on the site and shipping was quick.

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Order fast & easy!

Order correct, prompt delivery and the bread mixes are yummy & super easy!

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Excellent choices

Excellent choices. Shipped quickly.

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0
🔥 High engagement

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Lester Ogburn
Lester Ogburn
1 reviews
8 months ago
5 out of 5 stars

Good price

Good price, good service, good products…

Helpful?
Stephen M.
Stephen M.
1 reviews
8 months ago
5 out of 5 stars

Hit it for six and Bob's your uncle

The order was processed and shipped fast and the tea I ordered was magnificent and available nowhere else online.

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8 months ago
5 out of 5 stars

The English Tea Company offers many…

The English Tea Company offers many quality and delicious teas. The treats from "across the pond" are delicious and delight my Scot's husband.

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8 months ago
5 out of 5 stars

Easy to order and quick to receive

Easy to order and quick to receive

Helpful?
L. Phillips
L. Phillips
1 reviews
8 months ago
5 out of 5 stars

#1 Soutce for UK Treats and Pantry Purchases

My February order arrived in a sturdy box, undamaged; the contents was so well packed that no jars were leaky or broken, no chocolate or boxes of biscuits or tea cakes crushed. My family was excited to see what I had ordered, and the whole experience was like finding treasure. From placing the order to opening the box of treasures inside, I have to say there isnt a better place to order from. As a matter of fact, I prefer ordering from English Tea Store (ETS) because they have never filled my order with damaged or stale merchandise. ETS personnel pack my orders so that everything--even tea cake boxes that arrive with jars/cans--arrive in perfect condition. I appreciate the cold packs that keep chocolate from melting when the weather gets warm/hot. Customer service Is excellent; my online questions get helpful and timely responses. I always look forward to ordering UK food, sweets, and holiday/gifts from ETS to share with family and friends. Lately, I have ordered more frequently because the free shipping @ $35 is a real bargain. ETS has become my first choice, my primary "go-to" for UK expat treats and pantry staples.

Helpful?
8 months ago
5 out of 5 stars

It's a great product!

It's a great product!

Helpful?
8 months ago
5 out of 5 stars

Easy to navigate.

Easy to navigate.

Helpful?
8 months ago
5 out of 5 stars

Great quality

The products that you carry are top quality. Site is easy to use. Shipping is extremely reasonable.

Helpful?
Barb Smalley
Barb Smalley
1 reviews
8 months ago
5 out of 5 stars

Excellent Customer Service

Unfortunately, one of my tea pots arrived damaged. I took photos and sent a note about it. The English Tea Store responded promptly and resolved the problem with no hassles for me. I will be ordering again soon.

Helpful?
8 months ago
5 out of 5 stars

Great company

Great company. Fast Service, and fast shipping.

Helpful?
Linda Gibson
Linda Gibson
1 reviews
8 months ago
5 out of 5 stars

Easy to order.

Easy to order.

Helpful?
Tera Jones
Tera Jones
1 reviews
8 months ago
5 out of 5 stars

The shipping was fast

The shipping was fast. The teas I ordered are wonderful. Thank you

Helpful?
8 months ago
5 out of 5 stars

My "go to" tea shop

Great website, well organized and easy to access. Terrific selection of teas and English products.

Helpful?
M/M R J
M/M R J
1 reviews
8 months ago
5 out of 5 stars

Easy to shop

Easy to shop, product was as described, arrived in a timely fashion.

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Michael
Michael
1 reviews
9 months ago
4 out of 5 stars

Very good customer service.

Very good customer service.

Helpful?
9 months ago
5 out of 5 stars

Promptness

Prompt filling of my order and shipment. If I remember correctly, I ordered and received my items within a week.

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Mary Harroun
Mary Harroun
1 reviews
9 months ago
4 out of 5 stars

The price was right and the delivery…

The price was right and the delivery was quick.

Helpful?
olwen Jarvis
olwen Jarvis
1 reviews
9 months ago
5 out of 5 stars

My order arrived on time and was…

My order arrived on time and was correct and complete!

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Lis Jensen
Lis Jensen
1 reviews
9 months ago
5 out of 5 stars

Great quality

Great quality. Fabulous taste and smell.

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Chris
Chris
1 reviews
9 months ago
5 out of 5 stars

A wide selection that is always delivered fresh.

I always receive a delicious product that is fresh and delivered promptly. My go to purveyor of fine teas.

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