Energy Ombudsman has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Once aware of the process and access to the online system the complaint was handled very well and I received a fast resolution from Octopus. They had shown no interest in resolving my complaint about refunding my credit balance on transferring my energy account elsewhere. The Ombudsman case definitely made them sit up and deal with it and I received a full refund and compensation for the mistakes made.
Octopus haven't completed their actions in the given time frame and have no date to do so, yet you've closed the case stating that Octopus have completed their actions! I still do not have a working gas metre since Octopus tried and failed to install a smart metre in February, 5 months ago. All I want is a metre that works so I know how much gas we are using and what I should be paying.
Excellent service and case handled in the time frame stated I was kept informed throughout the process including personal phone calls Staff always friendly and polite
Thank you team. If not for you the energy supplier would have not resolved the complaint and I would have lost £100’s
No description available yet.
Website
www.energyombudsman.org1,000 total • Write a review
US
Before submitting my complaint, I read the negative reviews about the UK Energy Ombudsman. Unfortunately, my own experience did nothing but reaffirm them. The Ombudsman receives countless 1-star reviews—only because it's the minimum required to leave a comment. That alone speaks volumes. Let’s be honest: their claim of independence is laughable. The Ombudsman is funded by the very energy companies it’s supposed to scrutinise, creating a glaring conflict of interest. No matter how thorough your evidence is—photos, emails, timelines—they seem determined to shield the supplier. Excuses are made, accountability is dodged, and consumers are left powerless. The whole system feels like a box-ticking formality. It's there so energy companies can say complaints are handled, but in reality, there is no genuine regulation or consequence. It's little wonder these companies feel emboldened to mistreat customers—they know the Ombudsman will have their back. My advice: don’t waste your time. You’ll invest hours preparing documents, only to be dismissed. Frankly, if the entire organisation were shut down, consumers would save considerable time and emotional stress with no meaningful loss in justice—because there isn’t any to begin with.
Date of experience: July 9, 2025
When I had problems with incorrect billing with Octopus Energy I thought I was losing my mind and couldn't get anyone at Octopus to resolve my issue. Mark at the Ombudsman thoroughly and thoughtfully handled my case ultimately deciding in my favour. Excellent service and my sanity restored.
Date of experience: July 8, 2025
Without the help from the ombudsman my case would never have been resolved. The help was professional, clear & concise & in my opinion quickly delt with . I am so relieved that the problem was took on board by this helpful organisation.
Date of experience: July 8, 2025
My case was handled and heard rationally after a long exhausting battle with OVO Energy. My case was settled in my favour yesterday. An apology and £100. Originally refused by OVO Energy, but the ladies handling my case did not accept their refusal and continued to fight my case until the just result ws achieved. Thank you!
Date of experience: July 8, 2025
Amazing service from start to finish,the staff did all the hard work and I was kept fully up to date at every step
Date of experience: July 7, 2025
I had a problem with my energy supplier (Octopus) who had done nothing on it over several months. After contacting the Ombudsman, things started moving almost immediately. The problem (a smart meter which was no longer uploading data) is now fixed. Shame on Octopus that it took the Ombudsman to get them to solve the issue. But top marks to the Ombudsman whose communication with me was excellent throughout.
Date of experience: July 7, 2025
My energy provider held their customers in distain and treated them with contempt. I tried working directly with them for more than six months, to no avail. In despair, when I realised that E.On had been telling me actual deliberate lies, I contacted the Energy Ombudsman, who sorted the matter out in a handful of weeks.
Date of experience: July 7, 2025
