Energy Ombudsman has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Once aware of the process and access to the online system the complaint was handled very well and I received a fast resolution from Octopus. They had shown no interest in resolving my complaint about refunding my credit balance on transferring my energy account elsewhere. The Ombudsman case definitely made them sit up and deal with it and I received a full refund and compensation for the mistakes made.
Octopus haven't completed their actions in the given time frame and have no date to do so, yet you've closed the case stating that Octopus have completed their actions! I still do not have a working gas metre since Octopus tried and failed to install a smart metre in February, 5 months ago. All I want is a metre that works so I know how much gas we are using and what I should be paying.
Excellent service and case handled in the time frame stated I was kept informed throughout the process including personal phone calls Staff always friendly and polite
Thank you team. If not for you the energy supplier would have not resolved the complaint and I would have lost £100’s
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We found them friendly professional and fast in replies and very helpful. I would recommend them.
Date of experience: July 15, 2025
Very helpful. Guided me through the steps I needed to take and the timing of my complaint. In contact through the whole process to a very satisfactory conclusion. I would recommend the Energy Ombudsman to anyone in a similar situation where the r very company is not resolving your complaint
Date of experience: July 15, 2025
They were so helpful in getting my electricity bill sorted with British gas and kept me informed all the way through
Date of experience: July 15, 2025
The gentleman who helped me was very kind & patient. He bent over backwards to help me resolve my issue.
Date of experience: July 15, 2025
US
Nathaly was a great support and clearly explained the process in detail. She was very helpful and assisted me in reopening my case with British Gas after they failed to keep their promises. She is truly professional and amazing.
Date of experience: July 15, 2025
US
Totally frustrated by complete incompetence of BG, dragged on for 5 months. Ombudsman cut straight through their bluff with precise understanding, compassion and efficiency.Rapid response and action. Sorted in 4 weeks. Brilliant service, complete professionalism and courtesy.
Date of experience: July 15, 2025
Octopus kept making mistake after mistake with regard to my late mother's energy account. I could not get correct figures for Probate purposes. I was driven into despair after months of fighting with them. Anyhow the Ombudsman sorted out the account balance at date of death and awarded me compensation of £250 for everything I had been through. The person who looked after me was Ricky Reilly and I was well pleased with his professionalism.
Date of experience: July 15, 2025
THIS SUPPOSED INDEPENDENT AND UNBIAS ARBITRATION SERVICE IS NOTHING MORE THAN A MOUTHPIECE FOR THE COMPANIES WHO PAY THEM. THEY HAVE UTTER CONTEMPT FOR DECENCY AND MORALITY, BEING PAID BY THE ENERGY COMPANIES WHO KEEP THEM IN CHECK. WHY WOULD THEY RISK WELL PAID JOBS? AND THE PUBLIC GET PATHETIC AND USELESS REDRESS AND BIAS OUTCOMES IN FAVOUR OF THE PAYMASTERS. INDEPENDENT. NO BIAS.YES. PAYMASTERS. ENERGY COMPANIES. NEED I SAY MORE!!
Date of experience: July 15, 2025
