Energy Ombudsman has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Once aware of the process and access to the online system the complaint was handled very well and I received a fast resolution from Octopus. They had shown no interest in resolving my complaint about refunding my credit balance on transferring my energy account elsewhere. The Ombudsman case definitely made them sit up and deal with it and I received a full refund and compensation for the mistakes made.
Octopus haven't completed their actions in the given time frame and have no date to do so, yet you've closed the case stating that Octopus have completed their actions! I still do not have a working gas metre since Octopus tried and failed to install a smart metre in February, 5 months ago. All I want is a metre that works so I know how much gas we are using and what I should be paying.
Excellent service and case handled in the time frame stated I was kept informed throughout the process including personal phone calls Staff always friendly and polite
Thank you team. If not for you the energy supplier would have not resolved the complaint and I would have lost £100’s
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www.energyombudsman.org1,000 total • Write a review
Richard Jones was a good listener and completed my complaint to my advantage. But I am still waiting for E.on to send me an apology.
Date of experience: July 17, 2025
Easy to deal with and very customer focused.
Date of experience: July 17, 2025
Approachable, prompt and professional in explaining and carrying out the process.
Date of experience: July 16, 2025
I submitted a case against Sainsbury Energy resulting from their continued harrassment and lies regarding the installation of smart meters. I submitted my case online which in itself was fairly easy and The Ombudsman took up my case and kept me informed every step of the process. They found in my favour and the resolution they suggested was accepted by Sainsburys Energy and myself. I would recommend this service to anyone who feels that they are being lied to or harassed by these large energy companies.
Date of experience: July 16, 2025
Helped me to get money from OVO. Easy and straight forward. I recommend.
Date of experience: July 16, 2025
