Empire Delivery

4.948897795591182 out of 5 stars
4.9
Excellent998 reviews

TrustScore

4.9
4.948897795591182 out of 5 stars
Excellent
5 out of 5 stars
970
4 out of 5 stars
19
3 out of 5 stars
1
2 out of 5 stars
2
1 out of 5 stars
6
998 reviews in total

Review summary

Empire Delivery is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Highly Recommended

Clear communication from their receival of the item to it's delivery to us. Professional and polite delivery and communi...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Old school delivery company

Had a mattress collected by Chris Mason and his team, excellent communication throughout giving a 3 hour timeslot and up...Read more

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0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

Great communication

Good communication via text and phone. Took away all rubbish Put the sofas together with respect for our home. We had a...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

It's a very reliable, efficient service.

This is the second time that Empire have visited me. The staff on both occasions, were courteous, efficient and profess...Read more

0
0
🔥 High engagement

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Susan Kennedy
Susan Kennedy
1 reviews
6 months ago
5 out of 5 stars

The delivery was on time

The delivery was on time. I liked the 20min call before they arrived. It is also good to have a 3hour slot. The delivery guys were freindly and brought the cabinet to where I wanted it.

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Alison
Alison
1 reviews
6 months ago
5 out of 5 stars

Great experience start to finish

Delivered within time window, kept up to date on progress, everything unpacked, set up and packaging removed. Delivery team Chris V and Mason were excellent.

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Martin L
Martin L
1 reviews
6 months ago
5 out of 5 stars

Chris & Mason we amazing. What a team.

Chris & Mason we amazing. Notified us well in advance and again about 15 minutes before arrival. What a team they were. Ensured our home was well protected before they brought the cartons in. They carefully unpacked and then assembled the furniture. Nothing was too much trouble. Ensured everything was to our satisfaction before removing the packaging. A friendly and courteous team. Well done Empire Delivery ⭐️⭐️⭐️⭐️⭐️

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Joanne Welch
Joanne Welch
1 reviews
6 months ago
5 out of 5 stars

Chris & Mason delivered a 5 STAR service

Chris & Mason just delivered our new bedroom furniture and we couldn’t be happier with their service. They were super courteous and took great care so as not to damage either our property or our new furniture. They definitely delivered a 5 star service.

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Milli Taylor
Milli Taylor
1 reviews
6 months ago
5 out of 5 stars

Excellent service

Excellent service. Really lovely guys, made sure everything was perfect. Very happy!

Helpful?
Lucy Harrison
Lucy Harrison
1 reviews
6 months ago
5 out of 5 stars

Chris and Sam did a great job thank you…

Chris and Sam did a great job thank you very much. Very efficient and helpful. Can’t remember exact date, so I’ve put in an approximate date.

Helpful?
Polly
Polly
1 reviews
6 months ago
5 out of 5 stars

Absolutely fabulous

Absolutely fabulous, polite, speedy assembly and couldn't ask for more.

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Claire G
Claire G
1 reviews
6 months ago
5 out of 5 stars

Great job done by the guys who brought…

Great job done by the guys who brought two sofas up two flights of stairs to a top floor flat and helped me remove my old sofa into a different room.

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Monica Case
Monica Case
1 reviews
6 months ago
5 out of 5 stars

Very helpful and experienced delivery…

Very helpful and experienced delivery service explained everything they were doing and tidying up after themselves was stress free and kept the place tidy and helpful delivery service I would recommend them and use them again

Helpful?
6 months ago
5 out of 5 stars

Both guys are very impressive and…

Both guys are very impressive and polite.

Helpful?
Veena
Veena
1 reviews
6 months ago
5 out of 5 stars

Impressive!!!

This delivery company is impressive!!! Their noticfications were clear and on time. Someone took the trouble to answer me with a query I had. The two dleivry men, Chris and Mason, kept in touch with me on the day of delivery and were dead on time. In dealing with my sofa and y property they were careful, efficient, kind and cheerful. A pleasure to deal with. A very good company to work with. Thank you.

Helpful?
6 months ago
5 out of 5 stars

Ang & char two lovely blokes nothing…

Ang & char two lovely blokes nothing was to much trouble, I would definitely recommend them if you want anything delivering Nice to meet you both 👍

Helpful?
Gordon
Gordon
1 reviews
6 months ago
5 out of 5 stars

Best sofa delivery ever

Chris & Mason could not have been more helpful. Best delivery people I have ever come across. Just fantastic.

Helpful?
RK
RK
1 reviews
6 months ago
5 out of 5 stars

Great communication and very polite

Pete and Vince were excellent. They called to let me know they were coming and again when a diversion delayed them by a few minutes. They were both really polite and explained everything they were doing. All in all a great experience.

Helpful?
Sally Druitt
Sally Druitt
1 reviews
6 months ago
5 out of 5 stars

The gentleman where great helpful and…

The gentleman where great helpful and efficient

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Consumer
Consumer
1 reviews
6 months ago
5 out of 5 stars

Great experience

Great delivery and set up, very friendly staff

Helpful?
AH
AH
1 reviews
6 months ago
5 out of 5 stars

Excellent customer service!

Kept us informed. Arrived within the time window. Called when 20 minutes away. Extremely polite & personable, kind, considerate & helpful. An excellent service with great staff!! Thank you

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6 months ago
5 out of 5 stars

Pete and Sal were an excellent team

Pete and Sal were an excellent team, very friendly and helpful, my sofa was delivered safe and sound!

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Isaura
Isaura
1 reviews
6 months ago
4 out of 5 stars

Very efficient delivery

The actual delivery was brilliant - notified the day before of the time slot and when they were 20 minutes away. They arrived one hour into the notified time slot. The delivery man was polite and very efficient placing the mattress on the bed, unpacking it and taking all the wrapping away. All in all very satisfied.

Helpful?
Fran
Fran
1 reviews
6 months ago
5 out of 5 stars

Very pleased! Top delivery men 10/10

Pete and Sal were great delivery men. Very friendly, polite and professional. I would highly recommend them.

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