Empire Delivery is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
Clear communication from their receival of the item to it's delivery to us. Professional and polite delivery and communi...Read more
Good communication via text and phone. Took away all rubbish Put the sofas together with respect for our home. We had a...Read more
This is the second time that Empire have visited me. The staff on both occasions, were courteous, efficient and profess...Read more
Gave clear information on expected arrival time. Called prior to arrival. Arrived on time and installed sofabed in the desired location. Showed me how it works and then removed all packaging. Excellent service.
There was nothing wrong with the delivery, but as an off-mainland delivery which was passed on twice to other carriers to complete it would have been helpful to get updates on these and who to contact for further information. Three weeks is a long time to wait and I understand non-mainland deliveries are more complex and take time but I had to do all the chasing to find out where it was several times.
Guys were great. Arrived on time and persevered with difficult access. Only comment (not complaint) was they were probably not allowed enough time to both deliver and assemble the furniture. Would definitely recommend this delivery company. Les
Great lads , no issues
On time, helpful and careful drivers. Appreciated the advance notice of delivery slot and phone call 20 mins away - super helpful! Thank you.
Very friendly service
Absolutely loved the Empire Delivery experience! Jonathan and Sal were both professional and good humoured, and did a fantastic job getting my sofa bed in place. They were mindful of the doors and floors and knew details about the furniture company’s return policy. Super guys, super delivery - thank you!
The team were prepared with mats and protective blankets and professional in their approach.
Kept us informed, delivered promptly, friendly and helpful.
Chris and Mason were great - really made sure nothing was damaged on their way in and out and were on time and super quick
Communication was great and the delivery notice were timly. The guys that delivered the sofa were nice and it was obvious they work hard. It did seem that the work was a little too hard though which made me feel sorry for them.
Excellent service and the team at Empire (Noah, Vince and Pete) were extremely friendly and accommodating. Lots of ETA updates and we highly recommend this company. We would use Empire Delivery again without hesitation.
They were 2 lovely lads who delivered my sofa
Fantastic service from Chris and Mason . Police , friendly and efficient!
The gents from Empire Delivery are by the most professional and helpful furniture delivery group I have ever come across. From setting down floor and door protection, assembling the sofa. In addition a very polite bunch. I could not recommend them highly enough!
All good, on time, clean and fast
Friendly staff and arrival time communicated clearly. While quilted covers for door edges where brought, none were needed. Regretfully a small chip on a wooden step was made during the delivery which was recoded by the delivery team.
Pete and Vince were friendly and helpful. They delivered my sofa with care as it was tricky getting it through the front door. I would recommend them.
Solid delivery, prompt and professional.
Great couple of lads quick and efficient Highly recommended
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