Empire Delivery

4.948897795591182 out of 5 stars
4.9
Excellent998 reviews

TrustScore

4.9
4.948897795591182 out of 5 stars
Excellent
5 out of 5 stars
970
4 out of 5 stars
19
3 out of 5 stars
1
2 out of 5 stars
2
1 out of 5 stars
6
998 reviews in total

Review summary

Empire Delivery is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Highly Recommended

Clear communication from their receival of the item to it's delivery to us. Professional and polite delivery and communi...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Old school delivery company

Had a mattress collected by Chris Mason and his team, excellent communication throughout giving a 3 hour timeslot and up...Read more

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0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

Great communication

Good communication via text and phone. Took away all rubbish Put the sofas together with respect for our home. We had a...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

It's a very reliable, efficient service.

This is the second time that Empire have visited me. The staff on both occasions, were courteous, efficient and profess...Read more

0
0
🔥 High engagement

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Tessa Alwyn
Tessa Alwyn
1 reviews
5 months ago
5 out of 5 stars

Noah and Charlie successfully delivered…

Noah and Charlie successfully delivered an extremely heavy mattress towards the very end of a very hot day. They took great care installing it and were cheerful and considerate throughout. Many thanks to both guys.

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Amanda James
Amanda James
1 reviews
5 months ago
5 out of 5 stars

Great service 👍

Delivery was faultless, time slot given, plenty of notification and very professional and friendly delivery men 🤗

Helpful?
5 months ago
5 out of 5 stars

2 lads who delivered and installed the…

2 lads who delivered and installed the furniture,Noah & Max P were friendly, efficient, helpful and cleared away all the wrapping & packaging, leaving no mess at all. Excellent service and good value product.

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5 months ago
5 out of 5 stars

Really great communication throughout

Really great communication throughout. Clear updates although the delivery process and arrived when they said they would. Really pleased with the whole experience. Many thanks.

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Nicol Chaplin
Nicol Chaplin
1 reviews
5 months ago
5 out of 5 stars

Phew!

The delivery team were excellent. Special mention to the guy who managed to get the mattress up our stairs, not an easy task. But once there the mattress slipped into place and the team departed.

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Mr D MYATT
Mr D MYATT
1 reviews
5 months ago
5 out of 5 stars

Great set of guys

Great set of guys. Collected an incorrect order and ensured it was well wrapped for return

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Paolo
Paolo
1 reviews
5 months ago
5 out of 5 stars

Perfect

Noah and Max P were courteous and very helpful. Highly recommended.

Helpful?
AA London
AA London
1 reviews
5 months ago
5 out of 5 stars

I received an excellent service…

I received an excellent service delivery this morning from Empire Delivery. From receiving regular updates and the ability to contact them if i needed.Noah and Max P who delivered my sofa arrived dead on time.Considering the two flights of stairs.I did not expect the warm smiles and the professionalism I received when they got to my apartment.They positioned my sofa where I wanted it and I was given the chance to check it over. All the packaging was taken and the whole process was done with ease.No stress which I've experienced with other companies. So well done Empire your operatives are a credit to your organisation

Helpful?
Mr law
Mr law
1 reviews
5 months ago
5 out of 5 stars

Great delivery service with excellent…

Great delivery service with excellent communication from beginning to end

Helpful?
Alison Cowan
Alison Cowan
1 reviews
5 months ago
5 out of 5 stars

Great communication and care was taken…

Great communication and care was taken with delivery by Pete and Sal

Helpful?
5 months ago
5 out of 5 stars

Everything arrived safely as planned

Everything arrived safely as planned Helpful lovely delivery guys, unpacked and assembled our furniture A positive experience

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AJK
AJK
1 reviews
5 months ago
5 out of 5 stars

Great service

Great service. Very efficient crew.

Helpful?
Chris Shaw
Chris Shaw
1 reviews
5 months ago
5 out of 5 stars

Professional courteous staff

Professional courteous staff

Helpful?
Svetlana
Svetlana
1 reviews
6 months ago
5 out of 5 stars

Excellent experience

Excellent experience. Great communication, timely update and smooth service.

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LUCY HODGE
LUCY HODGE
1 reviews
6 months ago
5 out of 5 stars

Excellent delivery service

Excellent delivery service, probably the best I’ve had with a sofa delivery. So helpful and friendly thank you.

Helpful?
6 months ago
5 out of 5 stars

The delivery team

The men who delivered the sofa, were friendly, professional and respectful of my home. They installed the sofa and took away all the packaging. They also delivered it within the expected delivery time frame. A pleasure to have them in my home. Very many thanks.

Helpful?
Alison Howell
Alison Howell
1 reviews
6 months ago
5 out of 5 stars

Fast and efficient

Fast and efficient. Very polite. Not the easiest of delivery destinations but no problem for the delivery men.

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Gerry Johnson
Gerry Johnson
1 reviews
6 months ago
5 out of 5 stars

Great Service

Great Service; communication excellent, delivery on time, delivery men courteous & helpful. Thank to Sal & Joseph.

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Edward Levey
Edward Levey
1 reviews
6 months ago
5 out of 5 stars

Delivery guys (Pete and Owen) were…

Delivery guys (Pete and Owen) were friendly, quick and efficient. Great service!

Helpful?
6 months ago
5 out of 5 stars

Very Professional

The delivery guys were extremely efficient and helpful. All the packing was removed and the chairs checked over. They arrived on time as arranged and overall Chris V and Mason were very professional.

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