Empire Delivery

4.948897795591182 out of 5 stars
4.9
Excellent998 reviews

TrustScore

4.9
4.948897795591182 out of 5 stars
Excellent
5 out of 5 stars
970
4 out of 5 stars
19
3 out of 5 stars
1
2 out of 5 stars
2
1 out of 5 stars
6
998 reviews in total

Review summary

Empire Delivery is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Highly Recommended

Clear communication from their receival of the item to it's delivery to us. Professional and polite delivery and communi...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Old school delivery company

Had a mattress collected by Chris Mason and his team, excellent communication throughout giving a 3 hour timeslot and up...Read more

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0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

Great communication

Good communication via text and phone. Took away all rubbish Put the sofas together with respect for our home. We had a...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

It's a very reliable, efficient service.

This is the second time that Empire have visited me. The staff on both occasions, were courteous, efficient and profess...Read more

0
0
🔥 High engagement

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Filter by rating:
5 months ago
5 out of 5 stars

Brilliant service

Chaise sofa delivery was seamless. Chris and Mason arrived when they said they would, they were really friendly and they set up the sofa efficiently. Fantastic! Thank you.

Helpful?
Amanda
Amanda
1 reviews
5 months ago
5 out of 5 stars

Excellent service, Noah & Oscar were great

Noah & Oscar were great, helpful and polite and even took the time for a friendly chat!

Helpful?
Consumer
Consumer
1 reviews
5 months ago
5 out of 5 stars

5 Star Service

Fabulous service from the Empire Delivery Team - they kept me updated on the delivery time, delivered within the time slot and were friendly and efficient. My sofa was assembled swiftly and care was taken to protect the sofa as well as the door way as they delivered. Thank you so much!

Helpful?
Mrs Spencer
Mrs Spencer
1 reviews
5 months ago
5 out of 5 stars

Good communication.

Good communication. Service on time.

Helpful?
James
James
1 reviews
5 months ago
5 out of 5 stars

Really great service

Really great service. In fact probably the best delivery and assembly service I've experienced in a very long time. Well done Gary & Mason!

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Jack Bentley
Jack Bentley
1 reviews
5 months ago
5 out of 5 stars

Great service

Great service, very friendly and even advised me how to take my beds headboard apart as it wouldn’t fit up the stairs in one peice

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J Sedgwick
J Sedgwick
1 reviews
5 months ago
5 out of 5 stars

Chris and Mason Great Service

Chris and Mason Great Service - very Professional and friendly

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Victoria Dale
Victoria Dale
1 reviews
5 months ago
5 out of 5 stars

Empire delivery were excellent

Empire delivery were excellent. They emailed and texted before the day and then texted me early morning in the delivery day to give me a 3 hour window, then texted again to say they were delayed slightly by traffic. They called me 20 mins before delivery. Chris V and Mason were courteous, helpful and efficient in getting the sofa bed in place. They were very respectful of my property They made sure l remembered how to use it and then cleared away all packaging materials. This is 5 star service and l would definitely recommend them to anyone.

Helpful?
5 months ago
5 out of 5 stars

Well organised delivery

Well organised delivery: I was offered a date, a day before received a notification about my timeslot and everything was delivered in time, accurately and with a smile. Job well done!

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A Davies
A Davies
1 reviews
5 months ago
5 out of 5 stars

Good communication and faultless…

Good communication and faultless delivery.

Helpful?
Jennifer Long
Jennifer Long
1 reviews
5 months ago
5 out of 5 stars

Polite friendly and professional…

Polite friendly and professional delivery team. Sofa was delivered with care and in excellent condition.

Helpful?
Sal
Sal
1 reviews
5 months ago
5 out of 5 stars

Sofa delivery

Text message & a phone call, then another 20mins before delivery, polite professional and they took all of the packaging with them. Fantastic.

Helpful?
Sarah
Sarah
1 reviews
5 months ago
5 out of 5 stars

Very happy!

Noah and Max P delivered our order today. Both lovely, friendly lads and nothing was too much trouble despite having to carry the furniture upstairs. Very polite and respectful, helpful phone call when 20 mins away. Furniture was assembled quickly and efficiently and all packaging removed. Great company to deal with.

Helpful?
Nicki Misner
Nicki Misner
1 reviews
5 months ago
5 out of 5 stars

Excellent delivery experience

Good communication, prompt delivery. Guys were very polite and efficient.

Helpful?
5 months ago
5 out of 5 stars

Pete and Sal delivered my item for me

Pete and Sal delivered my item for me. Updates throughout the day, assembled my item and took away all their rubbish, very pleasant men, pleased with service

Helpful?
Mark Haselden
Mark Haselden
1 reviews
5 months ago
5 out of 5 stars

Excellent delivery experience

Noah and Charlie arrived on time having communicated their expected eta to me earlier in the day.Courteous and efficient throughout they put the sofa bed together in the upstairs room we required and removed all the rubbish.Very good delivery service.

Helpful?
Davina Lauder
Davina Lauder
1 reviews
5 months ago
5 out of 5 stars

Amazing service from start to finish…

Amazing service from start to finish from Pete & Sal. Communication the day before with a 3hr time slot. Called 20mins before arrival. Arrived, put mat down in hallway, brought in furniture, took shoes off so not to mark my carpet, built the furniture, took all rubbish away & even hoovered. Lovely friendly guys. Will definitely use Empire Delivery again. Would highly recommend.

Helpful?
Jacqui Warren
Jacqui Warren
1 reviews
5 months ago
5 out of 5 stars

Absolutely brilliant delivery

Absolutely brilliant delivery. The two delivery gents were great. Fun, laughter and so helpful. Couldn’t fault them at all. 10/10 to each of them.

Helpful?
5 months ago
5 out of 5 stars

The delivery guys were friendly and…

The delivery guys were friendly and polite. Respectful of the goods being delivered and my property. Great service

Helpful?
Philip Vernon
Philip Vernon
1 reviews
5 months ago
5 out of 5 stars

Great service

Great delivery and installation service from Lewis and Oscar - very helpful, careful and friendly

Helpful?

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