Empire Delivery

4.948897795591182 out of 5 stars
4.9
Excellent998 reviews

TrustScore

4.9
4.948897795591182 out of 5 stars
Excellent
5 out of 5 stars
970
4 out of 5 stars
19
3 out of 5 stars
1
2 out of 5 stars
2
1 out of 5 stars
6
998 reviews in total

Review summary

Empire Delivery is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Highly Recommended

Clear communication from their receival of the item to it's delivery to us. Professional and polite delivery and communi...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Old school delivery company

Had a mattress collected by Chris Mason and his team, excellent communication throughout giving a 3 hour timeslot and up...Read more

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0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

Great communication

Good communication via text and phone. Took away all rubbish Put the sofas together with respect for our home. We had a...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

It's a very reliable, efficient service.

This is the second time that Empire have visited me. The staff on both occasions, were courteous, efficient and profess...Read more

0
0
🔥 High engagement

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Jo H
Jo H
1 reviews
5 months ago
5 out of 5 stars

Superb Service

Excellent, great communication, packed very well. Arrived on time, Noah and Oscar were friendly, very helpful and professional. 10 out of 10…👍 thank you

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Ruth
Ruth
1 reviews
5 months ago
5 out of 5 stars

Pete and Sal were excellent

Pete and Sal were excellent! Helpful information on delivery times and efficient assembly of Sunbeds. Very satisfied with Empire delivery. Thank you Ruth Bligh

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Amy C
Amy C
1 reviews
5 months ago
5 out of 5 stars

Great experience

Pete & Sal were great - very efficient, friendly and courteous. We had a slight issue with our sofa (nothing to do with them) and they recorded everything for us to report back to the sofa company. Would highly recommend, thank you!

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5 months ago
5 out of 5 stars

Very happy with my furniture delivery…

Very happy with my furniture delivery from Fishpools, delivered by Noah and H. Efficient and polite, they carried everything into the house, unwrapped, set up and inspected the furniture, asked me to check it was ok then took all the masses of packaging away with them. Nice guys.

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Lara Hanrahan
Lara Hanrahan
1 reviews
5 months ago
5 out of 5 stars

Vince and Pete were great

Vince and Pete were great! They put the chair in place, took away the packaging and even popped the feet on for me. Couldn't ask for more! Thank you

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5 months ago
5 out of 5 stars

Delivery times

Keep me updated as to delivery times. Driver very helpful

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5 months ago
5 out of 5 stars

Lads were brilliant and a good sport

Lads were brilliant and a good sport. Worked with cheerfulness and gave ideas as well. No complaints

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Gareth
Gareth
1 reviews
5 months ago
5 out of 5 stars

Very quick service -Pete and Vince are the best

Very quick service , super super friendly guys

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5 months ago
5 out of 5 stars

Garden Furniture Delivery; Great company

We had our garden furniture delivered by Empire Delivery this morning. Two chaps called Pete and Vince who could not have been any nicer or more helpful. We were told assembly was not included (the company we purchased from made a mistake). Pete and Vince did not hesitate and just got on with it and did what they had to. Great company, great staff and a job well done!

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Viplob Syngal
Viplob Syngal
1 reviews
5 months ago
5 out of 5 stars

Noah and Oscar - very professional

Noah and Oscar were polite and professional. Noah put the sofa together and ensured it all worked prior to leaving

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Emily Sawdon
Emily Sawdon
1 reviews
5 months ago
5 out of 5 stars

Pete and Sal were brilliant

Pete and Sal were brilliant - very friendly and efficient :)

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PHILIP
PHILIP
1 reviews
5 months ago
5 out of 5 stars

The delivery required a heavy latex…

The delivery required a heavy latex double mattres to be removed and replaced with another to a 3rd floor bedroom up narrow stairs. They did so diligently and with good humour. Coudn't ask for more.

Helpful?
Norman Ma
Norman Ma
1 reviews
5 months ago
5 out of 5 stars

Friendly and professional

Pete and Sal were fantastic delivery folks dropping off and assembling my sofa - professional, organised, and super friendly!

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Jacqueline Au
Jacqueline Au
1 reviews
5 months ago
5 out of 5 stars

We had Pete and Sal deliver our new…

We had Pete and Sal deliver our new sofa. They were very professional and very respectful of our home. Very happy with their services.

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5 months ago
5 out of 5 stars

Pete & Sal of Empire were amazing

I just had my new sofa bed delivered by Pete and Sal, who were courteous, professional, and thoughtful. From calling 20 minutes out and asking whether to take their shoes off at the door to putting pads on the bottom of the sofa so as not to scuff the floors, they were incredible. I only hope everyone is as lucky as I was to have these two guys working on this particular job. Empire was also great keeping in touch through the whole delivery process

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Lorraine Rose
Lorraine Rose
1 reviews
5 months ago
5 out of 5 stars

The delivery chaps were very polite &…

The delivery chaps were very polite & put the furniture boxes where we wanted them highly recommended

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Sandra
Sandra
1 reviews
5 months ago
5 out of 5 stars

They called 20 min before delivery

They called 20 min before delivery, as promised. They were respectful with my sofa and handling it in the building. They took the wrapping away with them, Very cheerful staff, courteous and hard working (4 flights of stairs). Well done, Chris Mason!

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John Ellender
John Ellender
1 reviews
5 months ago
5 out of 5 stars

Timely and polite.

Timely and polite.

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AL
AL
1 reviews
5 months ago
5 out of 5 stars

Pete and Sal delivered our beds and…

Pete and Sal delivered our beds and headboards today. They assembled everything and were extremely polite and helpful. Great company and great service. Thank you very much.

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5 months ago
5 out of 5 stars

Delivery of large and heavy oackages

The delivery from informing me of the expected date to the actual delivery was excellent. I was informed of timings a few days before and well informed in the day if the timing. The call 20 minutes before delivery was excellent and as promised and the delivery guys were very helpful, polite and accommodating with where the parcels needed to go. They were fantastic and a credit to your company.

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