Empire Delivery

4.948897795591182 out of 5 stars
4.9
Excellent998 reviews

TrustScore

4.9
4.948897795591182 out of 5 stars
Excellent
5 out of 5 stars
970
4 out of 5 stars
19
3 out of 5 stars
1
2 out of 5 stars
2
1 out of 5 stars
6
998 reviews in total

Review summary

Empire Delivery is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Highly Recommended

Clear communication from their receival of the item to it's delivery to us. Professional and polite delivery and communi...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Old school delivery company

Had a mattress collected by Chris Mason and his team, excellent communication throughout giving a 3 hour timeslot and up...Read more

0
0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

Great communication

Good communication via text and phone. Took away all rubbish Put the sofas together with respect for our home. We had a...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

It's a very reliable, efficient service.

This is the second time that Empire have visited me. The staff on both occasions, were courteous, efficient and profess...Read more

0
0
🔥 High engagement

Want your best reviews featured?

Premium pins get 30× more visibility and boost customer trust

Filter by rating:
Ash
Ash
1 reviews
about 1 year ago
5 out of 5 stars

Excellent

The guys were excellent, very friendly and professional with the delivery and build of our new sofa bed, great communication as well and very considerate

Helpful?
leslie smith
leslie smith
1 reviews
about 1 year ago
5 out of 5 stars

Pete and Lumear were very polite and…

Pete and Lumear were very polite and friendly and handled a difficult delivery of a sofa in a small space very professionally.

Helpful?
Miss Anderson
Miss Anderson
1 reviews
about 1 year ago
5 out of 5 stars

Chris and Mason from Empire Delivery…

Chris and Mason from Empire Delivery went above and beyond to get my sofa into my house. It was a really big sofa and at one point I thought it wouldn’t be possible to get through my front door. I think most delivery people would have just given up. However, Chris and Mason were determined to get my sofa in. They had to take around to my back door, however once through that they had an issue getting it through another door. They got their tools out and removed a door for me and once sofa was through, they replaced the door perfectly. I can’t thank them enough for their perseverance. Thank you so much.

Helpful?
Kirsty Lewis
Kirsty Lewis
1 reviews
about 1 year ago
5 out of 5 stars

Absolutely fabulous service

Absolutely fabulous service, super helpful and friendly, highly recommend!!

Helpful?
about 1 year ago
5 out of 5 stars

Thanks Pete and Max

I had a great experience with Pete and Maxp from Empire Delivery. They were professional, courteous, and highly efficient. Their communication was clear throughout, and they handled everything with care and attention. It’s evident that they prioritize customer satisfaction, and their positive attitude made the process seamless. I would gladly recommend their services to anyone.

Helpful?
BAK
BAK
1 reviews
about 1 year ago
5 out of 5 stars

Empire team were helpful and super…

Empire team were helpful and super organised. We had regular emails, texts and a phone call 20 minutes out from delivery. The team checked we were satisfied with everything before they left. Would recommend.

Helpful?
about 1 year ago
5 out of 5 stars

Great sofa installation

Pete and lumear were absolutely brilliant and very patient as the sofa was a tight fit. Highly recommend them.

Helpful?
Emma
Emma
1 reviews
about 1 year ago
5 out of 5 stars

Great communication from start to…

Great communication from start to finish. Demonstrated how the sofa bed mechanism worked and took all packaging away. Brilliant service

Helpful?
John Cutler
John Cutler
1 reviews
about 1 year ago
5 out of 5 stars

On time

On time, polite, helpful, careful, couldn't of asked for better service.

Helpful?
Louise Bunce
Louise Bunce
1 reviews
about 1 year ago
5 out of 5 stars

Excellent delivery service from Chris…

Excellent delivery service from Chris and mason. Delivery put in place and unpacked and all wrapping taken away. Nice men and very good service thank you

Helpful?
about 1 year ago
5 out of 5 stars

Excellent delivery from top delivery men

Excellent delivery. Delivered within timeframe and rang 20 mins before as promised. Pete & Charlie were great delivery men. Friendly, polite and very efficient. Couldn’t believe they had driven up from London to Leeds and weee off to Manchester next! Really happy with the service.

Helpful?
Consumer
Consumer
1 reviews
about 1 year ago
5 out of 5 stars

5 starts for Pete & Charlie were so…

5 starts for Pete & Charlie were so helpful with the delivery. They carefully unpacked built and demonstrated how the sofa bed worked. Top marks guys 👍 Thankyou

Helpful?
about 1 year ago
5 out of 5 stars

Thanks Pete and Charlie, good job!

Plenty of advance notice. Arrived when they said they would. Found the house, which is a bit tucked away. Pete and Charlie delivered the sofa bed upstairs without any hesitation. Friendly people. Thank you!

Helpful?
Michael
Michael
1 reviews
about 1 year ago
5 out of 5 stars

Fabulous delivery

Fabulous delivery by Chris and Mason. Excellent communication before and during delivery. Left place very tidy. Great experience.

Helpful?
Robert Deacon
Robert Deacon
1 reviews
about 1 year ago
5 out of 5 stars

Sofa delivered perfectly on time - despite the weather

Our new sofa was delivered and installed on time and with no issues at all, and the two guys were very friendly. They also took away all the packaging plus an old and very heavy sofa-bed.

Helpful?
T Long
T Long
1 reviews
about 1 year ago
5 out of 5 stars

Safe pair of hands

Professional, efficient, polite and respectful of our property.

Helpful?
R STOW
R STOW
1 reviews
about 1 year ago
5 out of 5 stars

Helpful and quick

Good notification of arrival time, friendly guys Chris and Mason who assembled my sofa and cleared away all the packaging in no time.

Helpful?
Claire Payne
Claire Payne
1 reviews
about 1 year ago
5 out of 5 stars

Lovely men

Lovely men. Very efficient. Bang on time. Took lots of care with everything. Lumear and Will are great. Thanks very much . 😊

Helpful?
about 1 year ago
5 out of 5 stars

Great team

The boys were very polite, and super quick assembly!

Helpful?
Anna Wormald
Anna Wormald
1 reviews
about 1 year ago
5 out of 5 stars

Great service

Great service. Alex and Derran a Friendly and helpful team.

Helpful?

The CrowdTrust Experience

Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.

About Empire Delivery

No description available for this company yet.

Company information

Unclaimed profile

This profile hasn't been claimed by the business owner.

Our guarantee

We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.