Empire Delivery

4.948897795591182 out of 5 stars
4.9
Excellent998 reviews

TrustScore

4.9
4.948897795591182 out of 5 stars
Excellent
5 out of 5 stars
970
4 out of 5 stars
19
3 out of 5 stars
1
2 out of 5 stars
2
1 out of 5 stars
6
998 reviews in total

Review summary

Empire Delivery is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Highly Recommended

Clear communication from their receival of the item to it's delivery to us. Professional and polite delivery and communi...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Old school delivery company

Had a mattress collected by Chris Mason and his team, excellent communication throughout giving a 3 hour timeslot and up...Read more

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0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

Great communication

Good communication via text and phone. Took away all rubbish Put the sofas together with respect for our home. We had a...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

It's a very reliable, efficient service.

This is the second time that Empire have visited me. The staff on both occasions, were courteous, efficient and profess...Read more

0
0
🔥 High engagement

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Filter by rating:
S Bartlett
S Bartlett
1 reviews
4 months ago
5 out of 5 stars

Delivered on time in middle of 3 hour…

Delivered on time in middle of 3 hour delivery window. Noah and Oscar were great at manoeuvring around some tight corners. Thanks so much!

Helpful?
4 months ago
5 out of 5 stars

Pete and Sal were great

Pete and Sal were great. It makes the difference when you have such friendly upbeat smiling delivery guys. Its so refreshing to experience these days. Something that you rarely encounter. Thanks guys

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Dawn Fisher
Dawn Fisher
1 reviews
4 months ago
5 out of 5 stars

Really good communication

Really good communication Very nice guys who delivered .

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4 months ago
5 out of 5 stars

All round excellent

All round excellent. Kept us well informed about the delivery. The guys were very helpful and polite. All round excellent.

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Nikki
Nikki
1 reviews
4 months ago
5 out of 5 stars

Pete and Sal were friendly, helpful and on time

Pete and Sal were on time, super friendly and helpful and we are very pleased with our delivery

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Customer
Customer
1 reviews
5 months ago
5 out of 5 stars

Great communication and professional delivery

Great communication. Careful and professional delivery from Chris V and Mason. Thank you

Helpful?
Angela Scott
Angela Scott
1 reviews
5 months ago
5 out of 5 stars

Excellent service. Efficient & friendly.

I was given lots of information at to when my sofa would be delivered. The delivery came when expected. Noah and Charlie were friendly and efficient. The order wasn’t all together on the van and they worked hard to move huge box to get to the missing part of the order. All of this was done with good humour, and I really felt it was important to them that my order was complete and delivered correctly.

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Mr & Mrs L
Mr & Mrs L
1 reviews
5 months ago
5 out of 5 stars

First class delivery service - thank you

Excellent communication - we were kept up to date prior to and on day of delivery. On time delivery & very professional delivery team. First class service - thank you!

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Andy BUGG
Andy BUGG
1 reviews
5 months ago
5 out of 5 stars

Excellent communication throughout

Excellent communication throughout, much to learn for other delivery organisations!!

Helpful?
S MCGREGOR
S MCGREGOR
1 reviews
5 months ago
5 out of 5 stars

Joseph and Sol we’re brilliant…

Joseph and Sol we’re brilliant delivering our sofa bed. It probably wasn’t the easiest access for them, but they were patient and courteous throughout, taking time to show me how the bed worked. Many thanks for a stress free bed settee delivery

Helpful?
5 months ago
5 out of 5 stars

Chris and Mason sofa delivery

Chris and Mason provided an excellent service in delivering my sofa. Friendly, efficient and professional. I would highly recommend them. Thanks, Moira (Leith)

Helpful?
5 months ago
5 out of 5 stars

The most polite helpful delivery people

The most polite helpful delivery men we've ever had. PETE AND SAL thankyou

Helpful?
5 months ago
5 out of 5 stars

Efficient and Polite

Noah and Oscar were efficient, polite and on time. Excellent work

Helpful?
Nikki
Nikki
1 reviews
5 months ago
5 out of 5 stars

Polite and helpful

Chris and Mason were very helpful, they helped to unpack the product to check for damage and then took the packaging away.

Helpful?
5 months ago
5 out of 5 stars

Good lads where very polite

The 2 lads where very polite, helpful and quick

Helpful?
5 months ago
5 out of 5 stars

Perfect

Great communication - arrived within the time slot provided with a call when 20 minutes away. Friendly delivery - Pete and Sal did a great job of putting the sofa together and showing how to take apart if needed. Absolutely spot on!! Five star.

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simon powell
simon powell
1 reviews
5 months ago
5 out of 5 stars

They protect ur door floor so when…

They protect ur door floor so when bring in the sofa it don't damage anything liked that good two lads new what they was doing

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James Jirtle
James Jirtle
1 reviews
5 months ago
5 out of 5 stars

Garden furniture delivery

Pete and Sal delivered my heavy garden furniture exactly where I wanted it and were both very friendly and helpful - would definitely recommend!

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Jane C
Jane C
1 reviews
5 months ago
5 out of 5 stars

Bed delivery

Noah and Oscar were so helpful this morning. Nothing was too much trouble. Really polite and courteous. Bed looks great. Thank you

Helpful?
5 months ago
5 out of 5 stars

Empire Delivery Bramblecrest Parasol

Very accommodating and engaging delivery drivers. Took initiative and delivered to desired location,couldn’t recommend them enough, it’s a pity not all delivery drivers were not this standard.

Helpful?

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