Empire Delivery

4.948897795591182 out of 5 stars
4.9
Excellent998 reviews

TrustScore

4.9
4.948897795591182 out of 5 stars
Excellent
5 out of 5 stars
970
4 out of 5 stars
19
3 out of 5 stars
1
2 out of 5 stars
2
1 out of 5 stars
6
998 reviews in total

Review summary

Empire Delivery is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Highly Recommended

Clear communication from their receival of the item to it's delivery to us. Professional and polite delivery and communi...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Old school delivery company

Had a mattress collected by Chris Mason and his team, excellent communication throughout giving a 3 hour timeslot and up...Read more

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0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

Great communication

Good communication via text and phone. Took away all rubbish Put the sofas together with respect for our home. We had a...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

It's a very reliable, efficient service.

This is the second time that Empire have visited me. The staff on both occasions, were courteous, efficient and profess...Read more

0
0
🔥 High engagement

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Filter by rating:
Jane Keely
Jane Keely
1 reviews
12 months ago
5 out of 5 stars

Fantastic service

Chris and Charlie were very polite and helpful. Travelled a long way to make the delivery but nothing was too much trouble.

Helpful?
12 months ago
5 out of 5 stars

Great delivery service!

Great delivery service from Sonny and Will! Friendly and helpful. Thank you again :)

Helpful?
Oliver King
Oliver King
1 reviews
12 months ago
5 out of 5 stars

Great delivery team

Great delivery team. Chris and Max were on time, friendly and helpful. Professional delivery into the house.

Helpful?
axel
axel
1 reviews
12 months ago
5 out of 5 stars

on time, friendly and quick

The delivery team showed up in the planned time slot, kept me updated on the exact time they'd be there and then were friendly and helpful, getting the job of delivering and assembling the new couch quickly and easily. Thanks to Pete, Max and Matt for making this a great experience!

Helpful?
Jill Wilcox
Jill Wilcox
1 reviews
12 months ago
5 out of 5 stars

Pete and Mason delivered our sofa

Pete and Mason delivered our sofa. They were very efficient, friendly and helpful. Thanks guys have a great Christmas

Helpful?
Chloe Francis
Chloe Francis
1 reviews
12 months ago
5 out of 5 stars

Sofa bed delivery

Pete & Mason delivered our sofa. Super friendly & professional. Called 20 mins before arriving and in the time window we were given. Very Quickly assembled and demonstrated how to use the sofa bed ect. Great service!

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alex Stewart
alex Stewart
1 reviews
12 months ago
5 out of 5 stars

Chris v and Mason delivered our cocoon…

Chris v and Mason delivered our cocoon sofa and were swift and professional. Their instructions were simple to understand.

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Chris
Chris
1 reviews
12 months ago
5 out of 5 stars

Empire Delivery (Pete and Matt)

Pete and Matt provided an excellent service. They called 40 minutes ahead of delivery, installed the furniture upstairs, and provided a demo (sofa bed mechanism/storage). They were quick, efficient, friendly, and took all the packaging with them. Thank you!

Helpful?
12 months ago
5 out of 5 stars

Pete & Matt

Pete & Matt were very friendly and polite, put the sofa together lovely for us, absolutely love it! Perfect company :)

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Teresa
Teresa
1 reviews
12 months ago
5 out of 5 stars

The delivery went well

The delivery went well, the 2 men who delivered were very pleasant and professional and all went without a hitch. Very happy with the service.

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Laura S
Laura S
1 reviews
12 months ago
5 out of 5 stars

Great communication and on time also…

Great communication and on time also helpful and friendly

Helpful?
Mary A
Mary A
1 reviews
12 months ago
5 out of 5 stars

Perfect delivery by Chris and Charlie

After initial problems with delivery dates, the actual delivery went smoothly, on time, with notification at each stage on the day. Extremely helpful and cheerful delivery staff, Chris and Charlie couldn’t have done more, going out of their way to make sure the new sofa was in good order, in the right place, and my home (with a white carpet) left immaculately clean.

Helpful?
Paula Nelmes
Paula Nelmes
1 reviews
12 months ago
5 out of 5 stars

Chris.V and Charlie.V delivered my item…

Chris.V and Charlie.V delivered my item today. Very courteous. Received a call 20 mins before arrival. Turned up on time. Excellent service.

Helpful?
Dawn Burn
Dawn Burn
1 reviews
12 months ago
5 out of 5 stars

Absolutely amazing service

Absolutely amazing service, lads are very polite and professional. Merry Christmas lads and thanks again 5⭐️ Chris V & Charlie V

Helpful?
12 months ago
5 out of 5 stars

I had the pleasure of Pete & Team to deliver my sofa and put it together.

I had the pleasure of Pete, Max and Matt to deliver and put together my sofa. They were great guys, thank you.

Helpful?
12 months ago
5 out of 5 stars

Great service

Empire delivery provided an excellent service. I was given plenty of notice before the delivery and kept informed of progress on the day of delivery. The delivery itself was on-time and the assembly of the furniture after delivery was carried out quickly and efficiently.

Helpful?
12 months ago
2 out of 5 stars

Caused significant superficialdamage to a wall

First of all, let me say that the two gentlemen who delivered the sofa were courteous pleasant and on time. They attempted to carry a 140 kg sofa up the stairs and after causing a significant hole in the wall, they took it back outside, dismantled it and then with great ease took the remaining sofa upstairs and reassembled it. Potentially a 4 star review depending on how the hole in my wall is handled by the company.

Helpful?
12 months ago
5 out of 5 stars

First class

Communication was first class, we were kept informed throughout and they actually came a bit early! Chris and Mason were courteous, quick and efficient, taking care when moving our new sofa through the house.

Helpful?
12 months ago
5 out of 5 stars

Great lads and a propper job done!

Great lads and a propper job done!

Helpful?
Alex
Alex
1 reviews
12 months ago
5 out of 5 stars

best delivery company

By far the best delivery company I have ever come across! A big thank you to the 3 delivery persons Pete, Max and Mat who were courteous, professional and competent. They arrived within the timeframe previously advised and fitted my new sofa bed in no time and hassle free. I am very pleased.

Helpful?

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