Empire Delivery

4.948897795591182 out of 5 stars
4.9
Excellent998 reviews

TrustScore

4.9
4.948897795591182 out of 5 stars
Excellent
5 out of 5 stars
970
4 out of 5 stars
19
3 out of 5 stars
1
2 out of 5 stars
2
1 out of 5 stars
6
998 reviews in total

Review summary

Empire Delivery is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Highly Recommended

Clear communication from their receival of the item to it's delivery to us. Professional and polite delivery and communi...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Old school delivery company

Had a mattress collected by Chris Mason and his team, excellent communication throughout giving a 3 hour timeslot and up...Read more

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0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

Great communication

Good communication via text and phone. Took away all rubbish Put the sofas together with respect for our home. We had a...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

It's a very reliable, efficient service.

This is the second time that Empire have visited me. The staff on both occasions, were courteous, efficient and profess...Read more

0
0
🔥 High engagement

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LP747
LP747
1 reviews
12 months ago
5 out of 5 stars

This is a real good delivery company!

This is a real good delivery company! In time, efficient, quick and polite! I will recommend their services with great pleasure!

Helpful?
Bonita
Bonita
1 reviews
12 months ago
5 out of 5 stars

Chris and Lumear were great

Chris and Lumear were great, assembled the sofa super fast and took all the rubbish with them - happy days!

Helpful?
David Luck
David Luck
1 reviews
12 months ago
5 out of 5 stars

Pete and Max who delivered the…

Pete and Max who delivered the furniture were EXCELLENT with HUGE Customer respect. Many Thanks after we had to have a window removed to accommodate the Delivery.

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Joe Beech
Joe Beech
1 reviews
12 months ago
5 out of 5 stars

Sofa Bed installation

Chris V and Lumear were very considerate and skilled in how they managed to install a large corner sofa bed in a relatively small 3 bedroom semi detached house. They took a lot of effort to ensure our sofa bed was fitted in exactly the way we wanted and spent time ensuring we knew exactly how to operate and care for it . I would hope for any deliveries and installations of that sort in the future to be undertaken by people of their character and skill.

Helpful?
Ellie Sims
Ellie Sims
1 reviews
12 months ago
5 out of 5 stars

Pete and Max were great

Pete and Max were friendly, and very patient in finding my often hard to find flat. They also did not complain at all about having to carry the sofa bed up a flight of stairs, which they managed with care and skill. A very positive and efficient experience.

Helpful?
Sioned Jones
Sioned Jones
1 reviews
12 months ago
5 out of 5 stars

Angelo gave a top service!

Angelo and Isaac arrived during the time slot given an even gave a 20 minute prior arrival time. They delivered the sofa professionally with respect shown towards our home and were mindful upon entering. They were both friendly, polite and helpful. They placed the components exactly where I specified and checked I was happy with this before their departure. Angelo even showed me how to navigate part of the fittings prior to unpacking and assembling the sofa. Great guys! Thank you!

Helpful?
12 months ago
5 out of 5 stars

Great communication

Great communication, arrived when they said they would, fast, tidy and polite. Pete and Charlie talked me thoroughly through how the sofa bed worked, how to dismantle / reassemble if I needed to, and made sure it was functioning as expected before they left - couldn’t fault the experience!

Helpful?
Zandium
Zandium
1 reviews
12 months ago
5 out of 5 stars

Super slick delivery

Super slick delivery. No fuss, straight in and set up and took away the wrapping. Pete & Charlie did a great job!

Helpful?
RG
RG
1 reviews
12 months ago
5 out of 5 stars

Great service

Great communication prior to delivery, did exactly what you said you would do. Guys were really friendly and helpful and very efficient. Would be really happy to use this company again

Helpful?
Ross watson
Ross watson
1 reviews
12 months ago
5 out of 5 stars

Great communication

Ang and Isaac delivered our sofa and we are pleased with this service. They were efficient and friendly and left no mess behind. The best thing was the excellent communication via text updates.

Helpful?
12 months ago
5 out of 5 stars

Top Marks

Top Marks A couple of good, very polite and efficient guys delivered, unpacked and put in place our sofa. They called five minutes before to say they were about to arrive so very pleased.

Helpful?
Linda K
Linda K
1 reviews
12 months ago
5 out of 5 stars

Delivery team were extremely polite

Delivery team were extremely polite, helpful and friendly. I can’t recommend them highly enough!

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Linda F
Linda F
1 reviews
12 months ago
5 out of 5 stars

Great service

Kept in touch with eta and delivered as promised. Pete and Max were cheerful and respectful of our property, (offering to remove their shoes). They were fast and efficient and showed us how to set up our new sofa bed. Very happy with the service.

Helpful?
barbara mills
barbara mills
1 reviews
12 months ago
5 out of 5 stars

Couldn’t have been more efficient and…

Couldn’t have been more efficient and obliging. We’re very impressed with the whole tracking and delivery service provided and will happily recommend everyone involved. Thank you so much for taking the stress out of this delivery! Well done!

Helpful?
12 months ago
1 out of 5 stars

The sofa is wrecked

The sofa is wrecked. The legs and the frame are broken. I dont know whether it was sent like this or broken in transit.

Helpful?
Rachel
Rachel
1 reviews
12 months ago
5 out of 5 stars

Efficient, punctual, tidy and polite

Pete and Max were very efficient, on time, polite and respectful of the house. My sofa was slightly too wide for the front door; not a problem for these guys, they removed the feet and the front door (evident they were very experienced at doing this). Left the sofa where I needed it, and everything back in place; great service - thanks guys and safe travels.

Helpful?
Jane Brinklow
Jane Brinklow
1 reviews
12 months ago
5 out of 5 stars

Pete and Lumear were very helpful

Pete and Lumear were very helpful. They kept us informed of progress, arrived on time. Unpacked the chair and removed the packaging. What not to like!

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Chiara Dadini
Chiara Dadini
1 reviews
12 months ago
5 out of 5 stars

Charlie and Pete were great

Charlie and Pete were great! Fantastic service and really nice, they even helped me assemble the couch. Thanks again!

Helpful?
Fifi ritz
Fifi ritz
1 reviews
12 months ago
5 out of 5 stars

Very helpful delivery men lumear and…

Very helpful delivery men lumear and will. Thank you for your help and great service.

Helpful?
12 months ago
5 out of 5 stars

Brilliant service and delivery…

Brilliant service and delivery experience. Thank you

Helpful?

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