Empire Delivery

4.948897795591182 out of 5 stars
4.9
Excellent998 reviews

TrustScore

4.9
4.948897795591182 out of 5 stars
Excellent
5 out of 5 stars
970
4 out of 5 stars
19
3 out of 5 stars
1
2 out of 5 stars
2
1 out of 5 stars
6
998 reviews in total

Review summary

Empire Delivery is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Highly Recommended

Clear communication from their receival of the item to it's delivery to us. Professional and polite delivery and communi...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Old school delivery company

Had a mattress collected by Chris Mason and his team, excellent communication throughout giving a 3 hour timeslot and up...Read more

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0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

Great communication

Good communication via text and phone. Took away all rubbish Put the sofas together with respect for our home. We had a...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

It's a very reliable, efficient service.

This is the second time that Empire have visited me. The staff on both occasions, were courteous, efficient and profess...Read more

0
0
🔥 High engagement

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Filter by rating:
Paul
Paul
1 reviews
11 months ago
5 out of 5 stars

Really great service

Quick, polite and speedy delivery + assembly of our Cocoon sofa.

Helpful?
Ajm
Ajm
1 reviews
11 months ago
5 out of 5 stars

Cheerful and courteous

Great service. Furniture delivered and assembled with great courtesy, and cheerfulness never wavered - even when it all had to be transported down the garden to summerhouse.

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Nichola Hale
Nichola Hale
1 reviews
11 months ago
4 out of 5 stars

Pete and Max P good experience

Pete and Max P kept me informed of delivery time, were polite and courteous and careful when carrying two sofa beds to 2nd Floor. Knowledgeable in constructing the furniture pieces .

Helpful?
AW
AW
1 reviews
11 months ago
5 out of 5 stars

Maxwell + Any were great

Maxwell + Any were great - problem solvers!

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Emma  Wilkin
Emma Wilkin
1 reviews
11 months ago
5 out of 5 stars

Byron Bed

I ordered this online first time doing this The bed arrived it is perfect love the finish and the storage Efficient service Thank you

Helpful?
Tom
Tom
1 reviews
11 months ago
5 out of 5 stars

Pete & Vince were great.

Pete & Vince were great.

Helpful?
Nee
Nee
1 reviews
11 months ago
5 out of 5 stars

Pete and Vince were very helpful they…

Pete and Vince were very helpful they even went out of their way and fixed the broken hydrolyics on the ottoman bed as they were broken and then attached the headboard.

Helpful?
Lindsay Zobel
Lindsay Zobel
1 reviews
11 months ago
5 out of 5 stars

Swift and easy delivery.

Swift and easy delivery.

Helpful?
11 months ago
5 out of 5 stars

Had a sofa delivered

Had a sofa delivered, the guys were great, good communication, friendly and installed quickly without any issues.

Helpful?
11 months ago
5 out of 5 stars

Truly exceptional!

Unbelievable service! Extremely polite, respectful and professional drivers. If I could, delivered my sofa bed with care, assembled in a blink and left wish a smile and Christmas wishes! Thank you and keep up an excellent work. Example for all other delivery service.

Helpful?
Mr Newton
Mr Newton
1 reviews
11 months ago
5 out of 5 stars

5 star rating!!! Chris v + Charlie

5 star rating. We have just had the best service ever from Chris V and Charlie from Empire delivery. From regular delivery updates throughout the day to respecting our property. They installed our sofa bed seamlessly and were incredibly polite. Thank you Empire Delivery these guys are keepers.

Helpful?
AT
AT
1 reviews
11 months ago
5 out of 5 stars

The delivery team were very good and…

The delivery team were very good and delivered on time. They called us in advance so we knew when to expect them. Nice team and happy with the delivery.

Helpful?
Olga K
Olga K
1 reviews
11 months ago
5 out of 5 stars

Pete and Max were amazing

Pete and Max were amazing! Delivered on time and assembled both our beds in no time! Very careful and friendly experience. Thank you!

Helpful?
Chris
Chris
1 reviews
11 months ago
5 out of 5 stars

Mattress delivery by Pete and Max

Delivery by Pete and Max. On time, phoned in advance, got the mattress upstairs and on the bed, took care of all the packaging. Polite, cheerful and efficient. Thanks!

Helpful?
Debra
Debra
1 reviews
11 months ago
5 out of 5 stars

Went above and beyond.

The two guys who came to sort out our defective sofa bed were not told beforehand that that's what they were there to do (they thought they were just doing a delivery), but that didn't phase them at all as they got to work and sorted the issue out, making sure I was happy with the result before they left. They were really friendly even though this was going to make them have a long day, finishing late. All I can say is these boys deserve a pay rise! From a very satisfied customer!

Helpful?
graham smith
graham smith
1 reviews
11 months ago
5 out of 5 stars

Pete and Max were great with my…

Pete and Max were great with my delivery. Delivered my chair sofa and footstool kept me informed of timings perfect . Installed my order took away all the rubbish highly recommend

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Mrs Errington
Mrs Errington
1 reviews
11 months ago
5 out of 5 stars

Absolutely brilliant from start to finish!

Absolutely brilliant from start to finish. I was nervous to buy on line at first but so glad I took a chance. The customer service has been brilliant from the start. The delivery guys were amazing, so friendly, helpful and respectful. So rare these days and my sofa and chairs, well I LOVE THEM!!!

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Groucherino
Groucherino
1 reviews
11 months ago
5 out of 5 stars

Superb service

Delivery well inside 3hr window advised, including phone call when 15 mins away . The two delivery men were very polite, worked very hard to get our new sofa through a not ideal doorway, unpacking and assembling legs before removing all packaging too. Hard working couple of lads, credit to the company.

Helpful?
host Theresa
host Theresa
1 reviews
12 months ago
5 out of 5 stars

Excellent delivery men

We had a delivery of a sofa and Alex and Derran the delivery men were absolutely fantastic. Professional friendly and very experienced. They delivered a very large sofa through a windy hallway. They are both an asset to your company, clearly hardworking and enjoying their jobs thank you so much Theresa Shenfield

Helpful?
Clare K
Clare K
1 reviews
12 months ago
5 out of 5 stars

Excellent delivery service

Excellent delivery service. Pete and Charlie called us when they were 20 minutes away. They carefully unpacked and assembled our new modular sofa and showed us how to change it into a bed. They were both polite, friendly and professional.

Helpful?

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