Empire Delivery

4.948897795591182 out of 5 stars
4.9
Excellent998 reviews

TrustScore

4.9
4.948897795591182 out of 5 stars
Excellent
5 out of 5 stars
970
4 out of 5 stars
19
3 out of 5 stars
1
2 out of 5 stars
2
1 out of 5 stars
6
998 reviews in total

Review summary

Empire Delivery is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Highly Recommended

Clear communication from their receival of the item to it's delivery to us. Professional and polite delivery and communi...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Old school delivery company

Had a mattress collected by Chris Mason and his team, excellent communication throughout giving a 3 hour timeslot and up...Read more

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0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

Great communication

Good communication via text and phone. Took away all rubbish Put the sofas together with respect for our home. We had a...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

It's a very reliable, efficient service.

This is the second time that Empire have visited me. The staff on both occasions, were courteous, efficient and profess...Read more

0
0
🔥 High engagement

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Filter by rating:
Carl Sutton
Carl Sutton
1 reviews
10 months ago
5 out of 5 stars

Friendly and helpful delivery guys

It was helpful to have a three hour window and when they arrived the two lovely chaps brought the futon into the room where it is going to be used. I am very happy about every stage of the delivery process

Helpful?
NWilliams
NWilliams
1 reviews
10 months ago
5 out of 5 stars

Great Service

Clear communication email & Text prior to delivery. Clear communication on day of delivery and arrived well within time slot. Friendly delivery men. Heavy sofa bed taken to first floor flat. Great service at every stage.

Helpful?
Mac
Mac
1 reviews
10 months ago
5 out of 5 stars

Efficient and courteous

Efficient, courteous and on time. Chas and Max were excellent. Couldn’t ask for more. Recommended

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Phil Bointon
Phil Bointon
1 reviews
10 months ago
5 out of 5 stars

Great delivery

Great job on the delivery by Chas and Max. They kept us well informed of the arrival time and made sure packaging was kept in place to ensure no scuffs to the fabric as the item was moved into place.

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Carrie Pluves
Carrie Pluves
1 reviews
10 months ago
5 out of 5 stars

Excellent service

Excellent service. Friendly professional team. Swift and efficient transfer of goods from lorry to room of choice. Good time slots given and then a 20 mins before arrival phone call. Highly recommend. 🤗

Helpful?
Sarah Ward
Sarah Ward
1 reviews
10 months ago
5 out of 5 stars

Sofa delivery - 1st Class!

Max and Anglo delivered our sofa seamlessly. They were polite and efficient and were tidy and respectful of our property.

Helpful?
10 months ago
5 out of 5 stars

Good communication

Good communication, very quick and polite!

Helpful?
Emma
Emma
1 reviews
10 months ago
5 out of 5 stars

Pete & Lumear were great

Pete & Lumear were great, updated me on their time of arrival and we're really nice and helpful.

Helpful?
MISS Dawn Fox
MISS Dawn Fox
1 reviews
10 months ago
5 out of 5 stars

Sofa is outstanding quality

Sofa is outstanding quality. The service and communication from cocoon and Empire has being fantastic. I would highly recommend the company.

Helpful?
EDWARD
EDWARD
1 reviews
10 months ago
5 out of 5 stars

Prompt and courteous service from…

Prompt and courteous service from Chris, Sal and Vince. Three-hour slot given the day before and a courtesy call twenty minutes before arrival.

Helpful?
10 months ago
5 out of 5 stars

Excellent service provided by Chris and Mason…

Excellent service provided by Chris and Mason. Delivered and installed suite of furniture, careful with getting the furniture into the living room and took all rubbish away. Very pleased.

Helpful?
R gill
R gill
1 reviews
10 months ago
5 out of 5 stars

Chris v and mason were very helpful

Chris v and mason were very helpful. Thanks

Helpful?
natasha sani
natasha sani
1 reviews
10 months ago
5 out of 5 stars

Delivery

Chris v and mason did such a good job! Even gave tips etc how to take care of them! If there was 15 stars would give them!

Helpful?
Sonal Patel
Sonal Patel
1 reviews
10 months ago
5 out of 5 stars

Lovely lads

Lovely lads - quick and polite

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John
John
1 reviews
10 months ago
5 out of 5 stars

Delivery spot on

Delivery spot on. Really helpful delivery guys and both sofas look amazing. Thank you ESC.

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Dave Dillon
Dave Dillon
1 reviews
10 months ago
5 out of 5 stars

Empire delivery - very professional.

Excellent service from Pete and Lumear. Friendly and efficient. They kept us informed of delivery time ,checked everything for damage / flaws and removed all packaging.

Helpful?
10 months ago
5 out of 5 stars

Exceptional service

Exceptional service! Professional, friendly, completed v challenging delivery and installation efficiently and with a smile

Helpful?
Kate Palka
Kate Palka
1 reviews
10 months ago
5 out of 5 stars

Great delivery service

Chris V and Mason turned up when they said they would and were really helpful. They put my new chair together quickly and were friendly and courteous

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Tony Stead
Tony Stead
1 reviews
10 months ago
5 out of 5 stars

Great delivery guys

Great delivery guys, Pete & Lumear! Kept us fully informed by email, texts when they're arriving right on time. New armchair handled & put up with great care. Even had time to admire my Lego collection. We couldn't have asked for a better & lovely delivery team!

Helpful?
10 months ago
5 out of 5 stars

Perfect

Perfect. Chris and Mason were super efficient and friendly. Thank you both very much.

Helpful?

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