Empire Delivery

4.948897795591182 out of 5 stars
4.9
Excellent998 reviews

TrustScore

4.9
4.948897795591182 out of 5 stars
Excellent
5 out of 5 stars
970
4 out of 5 stars
19
3 out of 5 stars
1
2 out of 5 stars
2
1 out of 5 stars
6
998 reviews in total

Review summary

Empire Delivery is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Highly Recommended

Clear communication from their receival of the item to it's delivery to us. Professional and polite delivery and communi...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Old school delivery company

Had a mattress collected by Chris Mason and his team, excellent communication throughout giving a 3 hour timeslot and up...Read more

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0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

Great communication

Good communication via text and phone. Took away all rubbish Put the sofas together with respect for our home. We had a...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

It's a very reliable, efficient service.

This is the second time that Empire have visited me. The staff on both occasions, were courteous, efficient and profess...Read more

0
0
🔥 High engagement

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9 months ago
5 out of 5 stars

Efficient and professional

Efficient, friendly, polite team who explained everything to me before leaving. Would definitely recommend this professional company.

Helpful?
Elizabeth
Elizabeth
1 reviews
9 months ago
5 out of 5 stars

Excellent communication

Excellent communication. Arrived exactly when they said they would. Delivery was great, brought everything into the room we wanted and the delivery guys were very friendly and helpful. Would highly recommend.

Helpful?
Angela G
Angela G
1 reviews
9 months ago
5 out of 5 stars

Excellent service from Pete and Sal at Empire Delivery

Excellent service from Pete and Sal; they kept us posted of their arrival time and all went well. Sofa assembled nicely and quickly and all packaging removed. Very respectful of our property and woud use again. Thank you !

Helpful?
Paul Kicks
Paul Kicks
1 reviews
9 months ago
5 out of 5 stars

Empire Delivery offered a great service…

Empire Delivery offered a great service Pete and Sal were incredibly helpful and friendly and got the new sofa in without any problems. They also took the loan sofa despite the vendor not having made them aware there was a collection. Exceptional work

Helpful?
Emma Morgan
Emma Morgan
1 reviews
9 months ago
5 out of 5 stars

Pete and Sal were great

Pete and Sal were great, polite, cheerful and professional. They explained how the sofa was put together and demonstrated the sofa bed.

Helpful?
Mark Brandon
Mark Brandon
1 reviews
9 months ago
5 out of 5 stars

Excellent communication and timings…

Excellent communication and timings throughout. Professional and friendly delivery and set up. Unpacked and wrappings taken away, couldn't ask for more. Thank you. Mark and Gill

Helpful?
S English
S English
1 reviews
9 months ago
5 out of 5 stars

Pete and Sal delivered and put together…

Pete and Sal delivered and put together our fab new sofa bed . Very pleasant and efficient gentlemen, a credit to your company . Thankyou so much guys !

Helpful?
Dana Fainaru
Dana Fainaru
1 reviews
9 months ago
5 out of 5 stars

Lovely young men

Lovely young men - did the job very quickly! Very happy

Helpful?
Asma
Asma
1 reviews
10 months ago
5 out of 5 stars

Fantastic delivery

Fantastic delivery. A couple of small issues with the Rowen home’s sofa and the company noted them down for me. Put the sofa together and they we’re careful and friendly pair. Thank you

Helpful?
Vixen
Vixen
1 reviews
10 months ago
5 out of 5 stars

Great sofa & sofa bed!

Our sofa bed arrived last week & is comfortable to sleep on. We added a mattress topper as we were sleeping on it for a few nights. The sofa feels quite firm, not like the one in the showroom but hoping it softens over time. Customer service was great & they were very accommodating ensuring the sofa arrived by the date we needed it. We love the versatility of the sofa as corner & arm can be switched & we chose removable arm covers so that is necessary we could change them. It’s a bonus that the fabric is made from recycled plastic so environmentally friendly & easy to wipe clean. We would recommend this sofa bed.

Helpful?
Barbs
Barbs
1 reviews
10 months ago
5 out of 5 stars

All round excellent

Excellent communication and very helpful service. The delivery was on time, I was kept advised throughout, and the delivery team were first rate. Speedy and efficient delivery. Altogether excellent.

Helpful?
Priam Samuel
Priam Samuel
1 reviews
10 months ago
5 out of 5 stars

Customer Service

The new sofabed was slightly too big to get through the door. When the decision was made to ensure the delivery was complete on the same day, the team worked on site to ensure the sofa could fit through the door by removing the arm and the mechanism. They assembled it back and the work was completed to a good standard. The team remained calm and professional. Thank you

Helpful?
10 months ago
5 out of 5 stars

Really nice helpful guys who delivered…

Really nice helpful guys who delivered my sofa, nothing was too much trouble for them. Thank you Empire delivery and Chris V and Max P

Helpful?
AE
AE
1 reviews
10 months ago
5 out of 5 stars

Pete and Lemaire really went above and…

Pete and Lemaire really went above and beyond the call of duty to lift our massive sofa up to the top room of the house. What’s more, both charming chaps. Thank you very much.

Helpful?
cmhallam
cmhallam
1 reviews
10 months ago
5 out of 5 stars

Excellent experience

There had been a mixup at the warehouse so my order (a large sofa bed!) wasn’t packaged properly, but my delivery guys (Pete and Lumear) went above and beyond and dismantled the sofa so it would fit into my flat. Not only that but they were lovely blokes too!

Helpful?
Steph Eff
Steph Eff
1 reviews
10 months ago
5 out of 5 stars

Great delivery team and fab communication

Pete and Lumear were very communicative before and during the delivery. It was delivered, assembled and rubbish taken within 20 minutes Recieved a phone call when they were 20 minutes away, they parked where recommended for ease of access, brought the sofa in, assembled it, took away all the packaging. They clearly get along as colleagues and it was nice to see them helping eachother and getting on with their job.

Helpful?
Adam Hill
Adam Hill
1 reviews
10 months ago
5 out of 5 stars

Great guys and a first class service!

Great guys and a first class service!

Helpful?
Lily Mallyon
Lily Mallyon
1 reviews
10 months ago
5 out of 5 stars

Customer Service with a smile

Brilliant delivery. The two lads that delivered it to me were a great laugh and spent so much time making the sofa look nice before they left, which they didn’t need to do, it was a nice touch. They had already been working for over 12 hours and they were smiley as ever, you would never have known. Very highly rated, good job lads.

Helpful?
Chris Coley
Chris Coley
1 reviews
10 months ago
5 out of 5 stars

Delivery as it should be

What can I say. We had ordered a huge modular sofa and Will and Charlie were absolute heroes. They managed to get the sofa modules 2 floors up through a tight spiral staircase and got it fully assembled then took all the rubbish with them as well. Superb delivery experience!

Helpful?
D Adams
D Adams
1 reviews
10 months ago
4 out of 5 stars

Did a good job

They were considerate, clean and did a good job Not their fault the wrong parts had been sent

Helpful?

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